Hard Wire Electric Company

Hard Wire Electric Company operates as electricians based in El Paso, Texas. They stay fully licensed and insured while focusing on residential electrical work for local homeowners. The outfit handles jobs that come up in houses around the city, including fixes for circuits that fail under the heavy summer loads common in the desert climate. Homeowners here often deal with aging wiring that needs updates when adding appliances or expanding living space, and this crew steps in to address those demands without unnecessary delays. They cover areas near El Paso and keep things moving on straightforward electrical repairs that keep daily life running.

They install EV chargers for home use, upgrade outdated electrical panels, and renovate full residential electrical systems when needed. One review from Ossie Marlin described a sudden power outage that turned out to be local to his property, with a technician arriving in roughly twenty minutes to diagnose and restore service. Bruce has handled new panel installs at houses and then returned to tackle added projects such as running updated lighting throughout multiple rooms, fixing smaller issues right away while quoting larger ones separately. Customers note he stays responsive on follow up questions and completes the work at a lower cost than bigger outfits in the region.

Reviews show some praise for quick responses on outages and solid panel upgrades that improve home setups, along with fair pricing compared to chain electricians, yet many point to problems with billing accuracy, incomplete cleanup after jobs, and poor ongoing communication that leaves issues unresolved. The low overall marks reflect these repeated gaps in service consistency across a large number of jobs. DIRT Score 1.61 from 530 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Last night our power went out and at first I thought it was the whole block. After driving around, I noticed some houses still had power, so I called to report it. Within about 20 minutes they had someone out here checking the issue. He got right to work and before long our power was back on. I truly appreciate the quick response and great service. Thank you El Paso Electric for taking care of us so fast! ⚡️🙏🏽 Greatly appreciated!”

“If I could give no stars I would. My husband and I moved and our last bill came in the mail at our new house. We go to pay the bill online and it says our account information doesn’t work anymore. We try to call the service line and enter our old information because that is the account we have to pay on and it says it cannot find our account. I call Billmatrix to try and pay on there. I was hopeful, I was actually speaking to another person and she started taking our payment information and put me on hold to verify it… she comes back to say the account number is invalid. She asked “can you look at the account number on your recent billing statement?” I told her I was looking at it right now it’s the last one we have. She transfers me to customer service and little did I know I was being transferred back to El Paso Electric’s “customer service” line. I went online and tried the chat feature… waited at least 10 minutes with no response when they said estimated wait time is less than 3 minutes. I try to call again to speak to someone and it acts like the number is no longer in service. It also hung up on ME three times, telling me the user was busy… when it is an automated answering service. This is ABSURD. I just want to speak to another human being who can actually help me instead of generated BS that gets me nowhere. I’m assuming if they don’t get paid then they’ll be upset about it but you guys did everything in your God forsaken power to NOT help us pay the last GD bill we owe.”

“Idk why this completely thnks it's okay to rip off everyone and everybody. I haven't used my ac thermostat in over so many years because I learned the first time was about expensive power bill. They accused me of using my heater during the winter but I don't ever use not even I the summer . Idk what shady crap is going on . I hope y'all everyone likes to being over charged and sneaky bills ...”

“They cut off branches ftom a fallen tree, said someone (Asplundh) would be by later to clean up. They came by twice, picked up some of the debris but its been more than a month and there are still 2 large piles of branches in my yard. I've called multiple times.”

“Like El Paso, why do we only have one electrical company in the entire 3 county and willing to open a data center not to far if not to make the people who are in the council who funny enough are also stock holders of El Paso electric to be making more money from it”