Milestone Electric, A/C, & Plumbing

Milestone Electric, A/C, & Plumbing handles electrical work for homes in Heath, Texas, along with plumbing and air conditioning services. They cover residential properties in spots like Buffalo Creek, the Heath Golf and Yacht Club, and areas near Lake Ray Hubbard. The company takes calls for electrical repairs, outlet fixes, panel work, and related jobs at any time since operations run every day without closing. Technicians also manage air conditioning tune ups, coil replacements, and plumbing tasks such as drain cleaning or water line repairs across those local neighborhoods.

Customers describe calls for air conditioners that quit cooling during summer heat, with technicians like Lupe Mata showing up within an hour to trace the issue and restore function. Plumbing jobs include running toilets or slab leaks handled by workers such as Jovanni and Wayne who inspect lines and complete the fixes on site. Electrical checks for tripping breakers or burnt outlets bring in people like Robert Keyser or Benjamin Beltran who test systems, order parts when needed, and return to finish the job. Some reviews note coil replacements under warranty or duct inspections that end with no work required after photos confirm the condition.

Response times often run under an hour for emergencies even on weekends, with technicians arriving on schedule and using videos or photos to show what they find before starting. They operate across Heath only and keep explanations direct during visits so homeowners understand the steps. Flat rate pricing applies to certain repairs, and some customers mention warranty coverage that offsets labor costs while others question the total on larger jobs.

The company carries a 4.9 rating from 1166 reviews. Recurring comments cover staff knowledge during troubleshooting, clear explanations of repairs, and punctuality on service calls for heating, cooling, and electrical issues. A few reviews flag high labor charges on warranty work or questions about technician presentation during inspections.

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“We called on a Saturday morning at 7:30 and they were at our home by a little after 8 to troubleshoot one of our AC units going out. His work was thorough; provided us with a very informative video of his troubleshooting methods, got the system working but took it a step further because the coil needed to be replaced so he made the appointment 2 days later for the next step. The experience was flawless…even their AI “digital assistant” on the phone was great instead of the usual nail-biting. Highly recommend this company. We’re having them put in a new system. Milestone is top of the line.”

“Jeremy was the technician that helped us today and he did a great job. He was extremely thorough with all of the information and answered all of our questions. When asked to meet a competitor financing options he quickly went to bat for us and was able to get it set up. I had a meeting to attend and he was very attentive to finishing his side of the work to get us properly set up and taken care of. I’m, again, impressed by the expertise and professionalism shown by Milestone and their technicians. To top it off they are a faith based organization, which we align with.”

“My A/C was not working and the temperature in the house was extremely hot!! Milestone service agents on the phone were very sympathetic, kind and helpful! They sent out a wonderful tech named Lupe Mata within the hour! He was very friendly and professional and explained everything he was doing and why. He quickly & efficiently fixed the problem and answered my questions in a manner that I could understand, since I am not very savvy about air-conditioners. The cost was completely covered by warranty. It was a great experience!!”

“I had a great experience with Jovanni from Milestone Plumbing. He was honest, hardworking, professional, and got the job done right. I was truly grateful that he was the plumber who came out to help us. It’s not always easy finding someone you feel you can trust, but Jovanni absolutely earned that trust. I’ll definitely be reaching out to Milestone Plumbing for a few more projects soon, and I highly recommend Jovanni to anyone needing plumbing work done. ✔️”

“I’ve been a Milestone Advantage member for years, and this experience was disappointing enough that I’ve decided to cancel. I recently had an air conditioner coil replaced that was still under warranty, originally installed by Milestone. I was quoted two labor-only prices depending on the type of replacement: $2,363 or $3,385. The final cost was $3,385. The work was completed by one technician in approximately five hours. While I understand companies use flat-rate pricing, this still felt extremely high for the scope and duration of the work. When I confronted the technician about paying $672 a hour for the work, he responded, “It is, but for the experience, for the amount of work that has to be done. I mean, it’s reasonable.” I accepted the price and paid. What pushed this from concern to frustration was the follow-up. When I called to cancel my membership, I was offered a call from a manager. The manager called me and basically told me that I knew the amount I was going to pay, and I could have easily gone with another company. He said I could have technically called another company, and they could have done the work and replaced the coil. The call was so condescending an”

“They did great work. Our technician Mr Connor was spectacular he not only did the work but he explained to me exactly what was going on and that was much appreciated.”

“Had a wonderful experience with Milestone beginning with our first contact and scheduling. Our technician Wayne, arrived exactly when expected and was very friendly and professional. Wayne was careful to explain everything and fielded our questions patiently. He was able to resolve our plumbing issue as he had described. Couldn't ask for a better all-around experience.”

“Mr. Sanchez was very thorough, he took his time in servicing our units. He diagnosed the problem, ordered the items needed for repairs. The next day I received a text that the items were in and to schedule a time for Mr. Sanchez to return, good vibes.”

“WOW, What a professional, trustworthy and very informed company Milestone is! They followed thru with this service. This is the A/C company I will use to preform the repair, Luke and his team really did an Awesome Job figuring out what my problem was. They also have a yearly maintenance program that is very reasonable too.”

“Had an electricity check up done on my home after my bedroom power kept tripping. Boy, what a mistake this was. Jacob came over in his dress wear (not hardly what you would expect from an electrician’s attire) only missing a tie. Jacob took a few of my outlets off and explained why my outlets look burnt. Ok, what is the cost, I asked. Anytime someone start to answer this question with an explanation first, get ready to lose both your arms and your legs. Jacob had to get his tablet out to explain to me what I can fix and what I can’t get fixed based on price. And you know how it goes, the “cheapest” package covers work you probably can do by watching YouTube. I was working so I didn’t give him much of my time after he started with $13k. I paid for him doing a diagnostic (which only entailed him taking my outlet covers off and looking to see if they were burned = $299.99). He wrapped up everything and left, only for me to discover some of the outlet covers were still off, crumbs of Sheetrock on the floor and breaker box left open. I guess this is how you are treated when you don’t buy the package.”

“Wayne was amazing ! He was very knowledgeable. He was friendly, had great customer service, he answered all of my questions and he was able to resolve my issues. Only have great things to say about Wayne and Milestone.”

“Christian did a great job. He is very knowledgeable and extremely polite. He checked to be sure the duct work was properly installed by the builder. Milestone is the best. I have used them for many years and I have always been very happy with them. I can recommend them highly.”

“Milestone is amazing! They deserve more than 5 stars! Jameson was great! He came out after another Milestone rep found issues and he was so thorough in addressing the issue and explaining it to me, along with providing photos and videos. Great customer service!”

“Benjamin Beltran came to my house quick and efficiently diagnosed my problem, explained to me in details about what was causing the issues and fixed it promptly. Outstanding service from Benjamin.”

“I had a great experience with Milestone. Jamison is hands down one of the best technicians I have ever come across. He was on time, professional, and someone you can trust. Shout out to Milestone for their high quality HR and one of the best in business, Jamison.”

“Milestone was great! I was able to make a next day appointment. The technician Robert Keyser came out, diagnosed my electrical issue and was able to fix the problem for a reasonable price. The communication was top tier!”

“Milestone employee and one of his associates came by my house to clean my ducts. They checked the unit and vents, they took pictures to show me what they found which was very little so they recommended that I did not need to clean the ducts at this time at no charge. It was the best experience I have had in a long time. Very professional and experienced!”

“I scheduled Milestone HVAC service in the evening online which took no effort at all and they were here by 7:30 AM! Very very knowledgeable young man great technician kept everything clean and did a great presentation. 2 weeks later, they came for a complementary HVAC system tuneup has spent several hours checking everything tightening everything and they even washed the outside unit inside and out! Brandon Preussuer and Zane both did great jobs!!! I highly recommend these technicians and Milestone”

“James was very friendly and very fast! I work from home and he was respectful of that as I was on a conference call during his visit. I really appreciated that. He had my ac cooling again in less than an hour. I’m an Advantage member, and that’s why!”

“Thank you Blake for a job well done! Thank you Milestone for making the situation great with our plumbing problem! Blake is very nice, professional, knowledgeable and a great plumber!”