A&A Genpro Electrical Services

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“We had a sales person (Matt) came for an estimate for standby home generator on April 30, 2026. We signed the contract and paid for a deposit with credit card. We applied for their Synchrony Bank payment plan with no interest for 18 months. After sales guy left I checked the location of the proposed area and saw that there is a vent there. I called and emailed him. He said he didn't know what type of vent but the generator is vertically 5' away from the vent and 5' away from a window. However, the generator is NOT 5' horizontally from the vent. We also told GenPro sales guy it takes 30 days for HOA approval. GenPro emailed us the estimate on May 5. I applied for permit with HOA on May 5 after talking to sales guy and receiving his drawn in generator in my pictures that I sent him. Meanwhile I emailed our builder (May 3) and independent home inspector (May 6) to find out what type of vent is near the proposed location. We thought the fresh air intake vent is on the roof. It took them a few days and we received replies on May 6. They confirmed that it is the fresh air intake vent. So when the generator emits carbon monoxide it would travel approximately 59-60" up into the fresh air intake. Yes I took into account the concrete pad and the top of the generator. I measured the vertical distance from the height of the generator to the bottom of the vent. On May 6, their install team emailed and said they would do installation on May 18. I told GenPro to hold off on everything as I am waiting for HOA approval and I am not comfortable with the proposed location and need to do more research. This was the same day I received replies from builder and home inspector. GenPro then sent a field supervisor to my house on May 8 to answer questions. He said GenPro would move the location further along the wall and we would not have to pay for the extra electrical and gas trenching cost. This would mean there is about 20' between the generator and AC where we can't push the lawnmower in. We have a narrow lot. We do not feel this is best for us. In addition when time comes replacing the AC unit would have to be lifted above the generator. There is no gate on the side with the AC and proposed generator. Meanwhile Synchrony Bank charged us 50% of the balance on May 1 (over $6,000). I received an email of the CC balance on the account and it is due 6-2-2026. I did not receive the Synchrony credit card in the mail until May 11 and have not even activated the credit card. I have emailed GenPro on May 11 to cancel, requested deposit refund and charge back to the Synchrony amount. They said they would like to save the project. However, due to our narrow lot and HOA requirements, putting the generator in the backyard would mean it sits half way between the patio and the fence (we have 14' utility easement), or the flower bed would have to be partially removed and violates HOA flower bed dimension requirements. They said we missed the 3 day cancel deadline and have to pay them $950 cancellation fee. BEWARE of this company. Make sure when they measured they tell you right away the proposed position. That did not happen with us. The contract and sales pitch happened after measuring. If I had not questioned the proposed location GenPro would have installed the generator at a location that is not safe. The fire hazard is not there but the health hazard is certainly there directly underneath the vent.”

“The employees from Gen Pro performed an excellent job today with installation of the gas pipeline. Their names are ( Emmanuel M ) ( Alberto V ) ( David C ) ( Julian M ). I recommend these men on any projects you have going on at Gen Pro. They are an awesome outstanding group of hard working guys. They work as a team.. very professional. I appreciate all of their efforts to please you customer. Kudos to them.”

“We received very good customer service from the company, from sales to service and installation. Highly recommended. The technician who came out to do the Silver service maintenance for our Kohler generator also took me through how the homeowner maintenance should be completed (I recorded it for the future for when I forget, inevitably, what he said to do, LOL!). Very polite young man named Chris. Great job!”

“We installed a home generator with A&A GenPro in 2025 and our experience thus far has been excellent. Any interaction we've had with their representatives for sales, installation, maintenance or billing have exceeded customer support expectations. We just completed our second-year major maintenance with Gabriel, and he went out of his way to answer any questions and review related procedures we need to know for any upcoming weather event or issue. I highly recommend this company if you're considering adding a generator to your home.”

“I highly recommend AA Gen Pro. They were able to take care of my project on schedule and within budget. When we determined that my existing gas line needed replaced, they were able to do it quickly for a fair price. I really appreciate a company that responds quickly and is able to accomodate and adapt to changing conditions.”