Highlights Of Houston, Inc

Highlights Of Houston, Inc works as an electrician based in Houston, TX. The company has spent over 35 years handling commercial electrical and lighting needs across the city and surrounding areas. They run 24/7 emergency services that cover repair calls, power issues, and lighting problems for businesses and property managers. Their main focus stays on commercial real estate, where they manage everything from basic fixes to larger installations like car charging stations and code inspections. Houston weather and older buildings create steady demand for this type of work, and the crew stays ready for outages or tenant buildouts that pop up without warning.

They handle electrical repair and maintenance along with thermal scans and voltage checks to spot problems before they grow. Lighting work includes installation, LED upgrades, sign repairs, and automation controls for offices and warehouses. Technicians respond to GFI resets and outage surveys, while account managers like Carmen track jobs for commercial clients. Field crews deal with light pole work and custom parts when needed, and the shop supports manufacturing runs for specialty items. Reviews mention techs finishing tasks efficiently on real estate sites, though office staff such as Paula and Charlie often drop the ball on scheduling and follow-through during the same jobs.

Customers note that some technicians move quickly and keep quality solid on the actual electrical tasks, yet communication from the office drags down the overall experience with repeated scheduling mistakes and unprofessional handling. Billing disputes appear when no one shows for simple resets, and that pattern of mixed results on price and updates holds across the feedback. The low marks come mostly from those office interactions rather than the hands-on work itself. DIRT Score 2.79 from 19 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Highlights goes above and beyond on almost everything that I send their way. Easily my preferred electricians for anything related to commercial real estate throughout all of Houston. Carmen (my Account Manager) always goes the extra mile just to make sure we are fully-informed and satisfied with the end-product; whether it is handling our warranty claims on old fixtures or helping us establish electricity with the CNP or CoH, she makes working with electricians easy and deserves a lot of credit! Wouldn't be able to survive out here if it wasn't for Carmen & Highlights!!”

“Terrible customer service !!!hands down the worst. Paula needs training.on customer service She forgets what she scheduled. I had to adjust my personal schedule 3 times because of her and she didn't seem to care . The technician was great efficient and kind. And worked in a timely manner I wished he worked on the side because I will NOT recommend this company!!!”

“If there was an option to put 0 stars I would have. There office staff has some of the worst character I have dealt with very unprofessional. Charlie is incompetent and unfit for his position. I have never met another person who acts like they know what there doing yet fails so horribly. There field workers would earn them 4 stars if the company was only based off them.”

“Bad experience with this company. They billed me for an hr and a half to come out to push a button to reset the GFI outlet, when in reality no tech came out or had a signature that he was here and no one saw him. But the manager/owner brushed us off.”

“Wonderful employee speeding and riding up on cars on 1488 at 1130 a.m.”