Premier Home Technologies Lp

Premier Home Technologies Lp works as an electrician out of Houston, Texas. The company lists automation and controls, lighting design, audio and video systems, IT and communications, construction services, and security solutions among the work it takes on. Its listed hours run Monday through Friday from eight in the morning until five, with the doors closed on weekends.

Reviews describe AV system installs that quit working within days, followed by repair visits that did not hold up and led to extra labor charges reaching eleven hundred dollars. One account names Randy handling a billing dispute after a subscription cancellation that left three hundred seventy eight dollars still being pulled from a card. Other customers report frequent breakdowns that required repeated service calls and home visit fees they considered high. A separate review notes staff who handled problems fast, kept installs clean, and maintained a working relationship over several years.

The company has been reached by phone during business hours, though some callers describe repeated disconnections when trying to sort out charges. One customer ended up blocking payments through their card company after repeated attempts to stop billing. Service covered the Houston area based on the listed address and the jobs described in the feedback.

Feedback shows repeated mentions of quick fixes in some cases alongside repeated equipment failures, added costs, and billing problems in others. The Google rating sits at two point nine from seven reviews. DIRT Score 1.3 from 7 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I cancelled my subscription, but they continued to charge my credit card, in the total amount of $378.90, for nothing. This was not a cancellation fee, they simply kept charging me. I called again today to try and resolve the issue with Premier, and they disconnected the call twice, maybe by accident, maybe not. I'm not here to speculate. Then I called again and got in touch with Randy, from Premier Technology, who told me that no one is there who can help, so he will have to call me later. I had to call American Express and have them block the auto-pay because Premier Technology would not stop charging my credit card. Merchant Blocked, like a crazy ex. Cannot believe I had to do that.”

“There's guys really know their stuff. I have found their employees to be courteous, professional and very knowledgeable. I have had no problem with them solving problems quickly. Their installations are clean and precise. I've had a very good relationship with them for several years and have always found them to be helpful, expedient and professional. You couldn't ask for more from them.”

“Very poor quality of work, very poor service, and very expensive home visit fees every time the AV system breaks (which is often). We will not use them again and we are paying another company to install new equipment.”

“Unfortunately, our experience was extremely disappointing. The installation was completed on Friday, but the system failed by Sunday morning. After being repaired on Monday, it failed again that same afternoon. We were then charged an additional $1,100 for labor related to finishing, programming, management, and design, despite the issues appearing immediately after installation. We also felt blamed for not choosing the original proposal with all-new equipment. Given the price point, the repeated failures, additional charges, and poor customer service were unacceptable. Based on our experience, we would not recommend this company.”