Bright Earth

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“SCAM!!! DO NOT USE BRIGHT EARTH!!! They have a salesman named Quincy Jones (“Q”) who preys on new homeowners. He will say whatever he needs to just to get you to sign so he can collect his commission. After reviewing the proposal and estimated savings, I clearly told Quincy I did NOT want solar if I was still going to have an electric bill. He then offered me an “offset agreement,” claiming it would cover whatever remaining balance the solar didn’t, minus delivery fees. He also pressured me by saying I only had 3 days to decide before the deal was gone. I agreed, but made it clear that I did NOT want installation to begin until the offset agreement was signed. He sent the agreement through DocuSign, and at a glance, it appeared to match what we discussed. It stated the offset would begin 6 months after installation. Fast forward 6 months: I’m now paying for the solar panels AND still stuck with a very large electric bill. I reached out to Quincy, no real response. Followed up again weeks later, still “looking into it.” Eventually, he told me to STOP paying on the panels and said he would file a claim on my behalf, claiming there’s a program for people scammed by solar companies. More time passes, nothing. So I called the lender. They ran diagnostics with the company, and guess what? The system is working perfectly fine. Then I contacted the owner. He told me Quincy’s “offset program” is something he does on his own and has nothing to do with the company. (Which is unacceptable, they still benefit from the sales he closes using these false promises, and they’ve been made aware of his behavior.) The owner’s solution? Switch electric companies for a better buyback rate. I did that. Then I followed up with Quincy AGAIN about the offset. He tells me it will “kick in after 6 months” or he’ll personally be responsible for the remainder of my bill. He asked me to send my electric bill and the agreement. When I reviewed the document again, I noticed under “liability of seller for services not rendered,” Quincy had inserted $0.00. That is clear proof he negotiated this deal in bad faith. This is exactly why people don’t trust solar companies. Between Quincy Jones and Bright Earth, this situation is beyond unprofessional it’s deceptive and the deal was negotiated in bad faith which is against several laws including the Texas Deceptive Trade Practices Act. Legal action and going to the news is next if left unresolved. I will also release the text messages between me and everyone involved.”

“I’m very satisfied with the work done. My salesman made multiple visits to our house to meet our needs. He was not pushy and simply explained how solar works, our savings and offered finance pricing that was so competitive that the solar sold itself. Would definitely recommend. Thank you sunny”

“I initially received a quote from a solar company that I didn’t know much about, and I thought it was a good deal. However, after getting quotes from more established companies, I found that their prices were at least $50–$100 less per month. Multiple companies also explained that the panels this company uses are not tier-one quality. The whole process seemed a bit sketchy. I won’t name the company I went with, as I believe that would be inappropriate, but they are a nationwide company that has been in business for over 10 years. My advice is to go with a company that is more established. This company also offered me $3,500 if I signed the same day, which added to my concerns.”

“I initially reached out to this solar company based on some of the reviews I saw, but my experience was disappointing. While the salesperson was friendly at first, it quickly became clear that their equipment was subpar and didn’t meet industry standards. Their warranties were also far below what other reputable companies provide, which raised some serious concerns for me. After comparing quotes, I found much better options with higher-quality equipment and more comprehensive warranties. On top of that, they used high-pressure tactics to try and get me to sign the same day by offering a financial incentive, which felt more like a red flag than a benefit. One thing I found particularly interesting was their abundance of five-star reviews. Some of the names looked questionable to me, so out of curiosity, I Googled a few of them. In several cases, I couldn’t find any information about these individuals, which made me wonder about the authenticity of those reviews. Of course, this is just my personal opinion, but it’s worth noting. If you’re considering this company, I strongly recommend reviewing the contract carefully, doing thorough research, and comparing their offer to more established companies. For me, transparency and quality are critical, and this company fell short on both.”

“I was very satisfied when I first approached this company, especially looking at the reviews. I anticipated a motivated, fun, outgoing and knowledgeable sales person along with great installation. However I don’t know what has changed, because my experience was far from the reviews. It started out fruitful; smiles and good conversation but however it soon became aware that was all a facade, it was all smoke and mirrors. Very quickly turned into the stereotypical bad sales; with things like irritable and outward frustration toward questions and lying about tax credits, and more. It would be my current recommendation to go somewhere else.”