Pro Techs Llc

Pro Techs Llc operates as an electrician out of Kaufman, TX and handles commercial equipment work that includes refrigeration, cooking gear and HVAC systems. The business started in 2020 with four people and has grown to around thirty trucks covering a large service area. Their technicians receive training on hot side, cold side and HVAC equipment so they can address convection ovens, fryers, griddles, walk in coolers, reach in units, ice machines, rooftop units, exhaust fans and makeup air systems. The company keeps crews available around the clock every day of the week.

Customers call on them for HVAC and refrigeration repairs at multiple locations across Texas. When a problem lingers after an initial visit they return and correct it without extra pushback. Luke shows up for same day requests and stays in touch with the people on site. Several shops report that the crew answers questions on the phone or at the job and keeps working until the equipment runs again. One frozen yogurt location noted an hour and twenty minute service call that included time spent waiting for the technician to arrive.

The crew runs service calls at all hours and keeps a wide territory in the area. Reviewers mention that the team responds when asked for quick help and explains options during the visit. At the same time some accounts describe drivers operating company vehicles in an unsafe manner on the highway and others note that appointment times slipped when payment details had to be confirmed first. Billing covered the full time on site even when part of it involved waiting for the customer to return.

Google shows a 4.1 rating from 9 reviews with comments on staff knowledge mixed with complaints about driving and scheduling. DIRT Score 2.6 from 9 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Witnessed extreme negligence from one of their drivers on the highway, with him switching in between lanes with no blinker, swerving in the lane, braking unnecessarily and being on his phone the entire time I was watching him! If you’re going to drive recklessly make sure you aren’t doing it in a company vehicle.”

“We have been utilizing Protechs services for years. What separates them from many companies is when they misdiagnose or a problem persists, they assume responsibility and make it right. I don't know how many times I have used the phrase, "I need a favor" which translated to I need immediate service and they always come thru for us. Luke and the team at Protechs understand the importance of transparency and customer relations. I recommend them highly for your technical needs.”

“Their website leads with their statement about integrity, but that was not our experience with them for a visit to our frozen yogurt shop. They did not keep the appointment time we scheduled because they were waiting for us to relinquish our credit card info and bank routing info (we didn't know) so they didn't even dispatch the tech. When I called and found out what they needed they told me that the Tech would call before coming by. He didn't call ahead as promised so it took about 15 mins for me to return to our location to meet them there, which they billed us for! We have cameras in the shop so I knew that their visit lasted exactly an hour and 20 minutes, including time they stood and chatted with me about our products. The invoice I received was for 2 and a half hours of labor PLUS an $80 trip charge. The repair bill for a $400 part replacement ended up being almost $1700. Poor customer service when I tried to deal with the Office Manager about the issues. They comped 30 minutes, but told me the extra time was on the bill for the Tech calling other professionals for advice on what to bill for the repair. NOT acceptable! It's a tough market for small businesses and this kind”

“Great company, we use them for several markets in Texas. I highly recommend them for your HVAC and refrigeration needs.”

“Luke was Very helpful and responsive. Great guys”

“Great company & service. Whether calling or with a tech in person, always will to answer questions.”

“Knowledgeable, helpful, patient.”