Horton Electrical Service

Horton Electrical Service handles electrical work in Pasadena, Texas. The company takes on repairs and upgrades at homes, including fixing power outages, kitchen outlets, panels, subpanels, ground wires, light fixtures, and new outlets. Technicians named Tom, Frank, Helen, and Dominic show up for these tasks based on what customers report. The business lists hours from 7:30 in the morning until around 8:30 at night most days of the week.

Customers call for sudden no-power problems and get someone like Tom sent out within an hour to restore service and clean the area. Frank has handled tenant outlet issues on the same day after a quick callback and followed up on repairs. One all-day job involved running ground wire 50 feet from the house, upgrading a panel, and adding outlets plus a subpanel in cold weather. Dominic reviewed an inspection report, checked an electrical box, and reset a GFCI during a home purchase check. Tom kept in touch throughout a job, stuck to the quoted price even after buying parts, and finished on schedule.

The company covers calls in nearby spots like Sugar Land at times. Response often happens the same day, with some customers noting clear quotes that matched final charges and others mentioning a 99 dollar service fee or 149 dollar yearly option. Communication varies, as does showing up for scheduled paid visits. The listed hours run long into the evening across the week.

Reviews total 12 on Google with a 3.7 rating, though topics like reliability and communication split between praise for quick fixes and complaints about charges or missed appointments. DIRT Score 2.3 from 12 reviews on Finds.

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“The work itself was completed with precision and attention to detail. They made sure everything was done safely, tested all the connections before leaving and even cleaned up the work area afterward—which I really appreciated. What stood out the most to me was their honesty and transparency. There were no hidden charges or unnecessary add-ons, just straightforward, quality service.”

“I called the Horton Electrical Service when I had an emergency no power situation at my home. After Helen tried assisting me over the phone she sent Tom out within the hour and he had sorted the whole thing out for me right after. I highly recommend their services! Tom was on time, conducted professional and quality work and tidied up after himself once everything was completed. He was a pleasure to work with.”

“Can't say enough about how happy I was to find Horton Electrical Service. Tom was in regular communication with me making sure all was going well. He was fantastic. The expert was on time and finished the work in a timely manner. He was very knowledgeable about the work being done. The quote they provided me was what I paid, even though he had to go buy some items from CT (that never happens). I've already recommended them to my mom and friend.”

“Frank was quick to call me back, unlike some other companies. He fit me in on the same day as the call and fixed my issues for my tenant with the kitchen outlets. He was nice and easy to work with. I would recommend Horton Electrical Service to others in need of electrical work. Thank you.”

“After several days struggling with other companies to get a couple of issues resolved I finally found Horton Electrical Service. Not only did they come out the same day, but they went above and beyond to ensure the job was done correctly. Save yourself some time and just call Horton Electrical Service.”

“Horrible service and communication. I scheduled an appointment on behalf of my clients who are purchasing a home in Sugar Land. We were told the service fee was $99 OR they could opt to pay $149 for the year which would waive the $99 service fee and give them a 10% discount on future jobs. We scheduled an electrician to come out to review an inspection report and provide us with a proposal for the work that would be needed. The electrician, Dominic, was very nice, showed up on time and offered to test outlets that showed they were not operating on the inspection report. The ONLY thing he did was review an inspection report, the electrical box and reset a GFCI. Not the most articulate with technical terms unfortunately. We get a call following the appointment to collect not only the $99 but also $295.00 for having stuck 2 prongs in a few outlets to test them. NO REPAIRS WERE MADE, NO BREAKERS WERE CHANGED, NO MATERIALS WERE USED. PRICE GAUGING AT IT'S FINEST. They also called me to collect these fees and the gentleman, Jake informed me that the company records all calls. Unfortunately, they do not disclose this on the original phone call when you book your appointment nor do they p”

“SCAM COMPANY, Multiple phone numbers and company names. Offered free estimates then charged at arrival $165 for ten minute visual assessment I NEVER WRITE REVIEWS! Don’t be victim”

“The work performed was an all-day job from installing ground wire at 50 ft from the home, upgrading the panel, and installing new outlets, a light fixture, and a subpanel. The guys worked in the cold to complete the job. Thank you for a well-done job.”

“Frank went above in beyond in diagnosing, repairing/replacing and following up on the work. Going to ring again shortly for the next project. Thank you!”

“Horton Door Electrical Service Reliable, efficient, and always delivers quality electrical solutions!”

“The company did not show up for a paid Home Inspection. Can’t speak for their services but would rather not miss work and risk this company not showing up.”