ACE Home Services (formerly Hero Home Services)

ACE Home Services, which used to go by Hero Home Services, runs its electrical operations from Phoenix, TX. This veteran-owned company sticks to electrician work as its core trade, taking care of homes across the region with practical solutions. They focus on getting the job done right the first time, drawing from their background to handle the demands that come with serving local properties. Homeowners in Phoenix turn to them for electrical needs because the crew knows the area and shows up ready to work. The shift in name hasn't changed their commitment to solid electrical craftsmanship in the Texas heat and conditions that Phoenix presents.

In Phoenix, TX, the extreme summer temperatures put extra strain on home electrical systems, especially with air conditioning units running nonstop. Electricians from ACE handle repairs to overloaded circuits, upgrades to older wiring that can't keep up with modern demands. They troubleshoot issues like flickering lights or tripped breakers that homeowners face regularly due to the local climate and aging infrastructure. The team works methodically to diagnose problems on site and complete fixes without unnecessary delays. Common jobs include replacing faulty outlets that wear out from constant use and ensuring panels can support the power needs of larger homes without risking shorts or fires.

Homeowners in the area keep coming back because the work holds up under tough conditions and the crew explains options plainly. Speed in getting to calls and finishing jobs without dragging things out stands out, along with attention to detail that prevents repeat issues. Price comes in reasonable for the results delivered, and updates during the process keep everyone on the same page. This consistent performance across many jobs adds up to their strong standing. The veteran background likely plays into the reliability that builds such a high number of reviews over time. It shows in how they manage the electrical challenges unique to Phoenix homes. DIRT Score 4.71 from 650 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I had an urgent repair issue and they were quick to come out, did not charge me a surcharge to come out at night. My technician, David, was kind, efficient, respectful and very knowledgeable. He had my system back up in an hour and I am very grateful. I’m always grateful for honest people and definitely appreciate his work.”

“Ace Home Services was a lifesaver when I needed my clogged French drains cleard on short notice. After calling several companies that did not service French drains, ACE promptly scheduled a consultation and sent their technician Luis. He was professional, knowledgeable, and kept me informed throughout the process. He did excellent work, left everything clean, and offered helpful preventive advise. I will definitely use ACE Home Services again and highly recommend them and Luis. 5/5 stars.”

“My tech was Eric Vega, I dont remember the young female that made my appointment. I was greatful to have meet both of them. They were beyond helpful and sympathetic to my situation. Eric was very knowledgeable and gave us the best advice to move forward. I highly recommend this company. 10 🌟 thank you for all your help!”

“Dan came out to diagnose my AC unit not working. He was very thorough and explained what had happened internally with the system. It’s an old system and we were expecting to replace it but not this soon. Dan was very helpful in explaining all my options. I found him to be kind, courteous and HONEST. I was impressed by their high quality units and the warranties that come with them.”

“Gabriel was professional, kind, and overall was someone we’d welcome back into our home! He installed our thermostat perfectly (after I had failed several times), and offered to clean some things in our air handler that we hadn’t noticed. Everything is now spotless, and running efficiently! Thanks so much, Gabriel!!!”

“Ronald did an amazing job!! He came within an hour and a half of my original call to the company, and he took care of everything— the light fixture I called about, some unsafe breakers I didn’t know about, and even a missing light switch plate just out of kindness. He was so kind and personable the whole time, and showed me what I did wrong when I tried installing the light myself. I would definitely recommend him!”

“I have never left a bad review for anyone but I needed to say this about ace. I needed to replace my electric panel and have APS approve the current location. I’d had a bad experience with a different company so I reached out to ace and explained the situation. They assured me that the replacement would be done on a specific date two weeks after having the initial consultation, and told me that the location was approved. That day comes and APS showed up to my house to turn the power off but no sign of ace. I called the electrician and my customer rep but no answer. After 30 minutes I was able to speak to someone at their office who told me the location had not been approved yet so nothing was scheduled for that day. They were able to reschedule me for a month away and ultimately got the pa”

“Gabriel showed up on time and was ready to work! He is professional and made sure to wear feet booties! He is knowledgeable and VERY THOROUGH! We are very satisfied!”

“Thank you for sending Jacob for our repair! He is so knowledgeable and a wonderful person. We appreciated his honesty and discussing the different options for purchasing a new unit. Thank you to the person who answered my call so early this morning. Elena and Drew ❤️”

“Jesse was very nice and professional, called and talked to his manager about the AC issue. Ace home repair is lucky to have such a fine young man on staff. Jesse was good but that does not mean this issue is resolved, he said I would need to buy another filter, but I want to know why this was not addressed when the unit was iinstalled. This is unacceptable!”