Prime Solar Inc

Prime Solar Inc works as electricians out of Richardson, Texas with a focus on solar power hookups and electrical work for residential properties. Homeowners in the area often deal with panel arrays that tie into local grids and older home wiring, and this crew takes on those jobs along with related fixes that come up after initial setups. The company name points to solar as the main line but their electricians cover the full range of connections and troubleshooting that keep systems running day to day in North Texas weather.

Their work centers on installing solar panels and handling the electrical side that links everything together, yet reviews show repeated problems once jobs finish. Alejandro Rodriguez described a case where the crew promised to settle an old solar contract only to push a new one without warning. Derek Maxwell noted panels went in but left the system incomplete after months. Theone Youlove brought in Mustafa Joulani by name and said the setup never operated right, forcing a call to another crew for repairs. Delia Aderoju reported half her panels went dead with no clear cause and got no response when she asked for service.

Customers across the reviews flag the same shortfalls in how the work turns out and how the company follows through. Communication stands out as a weak point when issues arise after installation, along with questions on the quality of the electrical connections and overall reliability of the systems. Price and speed get mentioned when jobs drag or require extra fixes from outside help. DIRT Score 3.45 from 55 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Prime SLR is one of the most deceitful and predatory companies I’ve ever seen. They straight-up LIED to this family — promised to pay off their first solar contract, acted like they were “here to help,” and then turned around and slammed them with a brand-new contract behind their backs. Because of their scam tactics, this family ended up with a lien on their home and is now facing foreclosure. Who does that to people? It’s disgusting. Prime SLR preys on families who trust them, and they don’t care whose life they ruin as long as they get a sale. If this is how they do business, they should be ashamed and investigated. Avoid this company like the plague. They are predators, not professionals.”

“Extremely Dissapointed - Unfulfilled Promises and Poor Communication I had high hopes when I signed with Prime Solar. The concept amd promises made during the sales process were compelling. Unfortunately, the experience has been nothing but disappointing. My solar panels were installed over five months ago, and I'm still waiting on the batteries that were promised. The energy offset I was assured of has not materialized, and I'm currently sending energy back to the grid without receiving credit, as I cannot make necessary adjustments until the batteries are installed. What's worse is the lack of customer service. Calls and emails have gone unanswered. I reached out directly to the owner, Mustafa, and am still awaiting a response. If I don't here back soon, I will be forced to shut down the installed system and pursue legal action to dissolve the contract. I've already consulted with a Dallas-based attorney who specializes in solar contract disputes. This could have been a great experience, but the lack of follow-through and communication has made it incredibly frustrating.”

“This company should be out of business by now. They do not know what they are doing and the system never works. If you call them to fix the problem, they ignore you. I had to hire another company to fix their mess and get the system running. Mustafa Joulani is a dishonest person.”

“I was satisfied with this company until half of my solar panels suddenly stopped working, for no reason at all. I have two sets of panels and one of them works just fine so it does not make sense why the other went down. When I contacted Prime Solar to schedule a repair, I was told that they have ONLY ONE TECHNICIAN in the whole state of Texas and that he was out due to a family matter and there is no ETA on when the scheduling will take place. So now we are in the heat of summer and I am going to be stuck paying hundreds of dollars for a solar loan bill as well as my electric bill. My panels have been down since June 23, I was notified via email which went to spam so I was not aware until I checked the Enlighten app on July 2nd, I called to report the issue and that's when I was referred to Prime Solar. So now, It's been 10 days since I have contacted Prime Solar for an appointment to repair my panels and I have not received any information on when it will be scheduled. I decided to put this review out here not because I am inpatient but because they ONLY HAVE ONE TECHNICIAN to repair the panels of Texans and that is completely unacceptable. So hopefully I will hear something from them this week or I will continue to find every avenue to file a complaint.”

“Horrible communication, signed a contract with them back in November 2024 for a 10kw system with a backup battery. After multiple excuses I was finally able to get my system installed in January. I was told the backup batteries were in back order and wouldn’t be able to get them in until April. Here we are at the end of July 2025 and the company doesn’t respond back to me. The owner Mustafa has just now ignored all my calls, texts and emails. His last commutation last month stated they received the batteries and only needed to schedule the install and yet still no communication or install done. Horrible company and communication stay away from them. Will now need to look and find legal ways to get them to finish the job they agreed to do.”