Bacon Plumbing, Heating, Ac Inc

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“I had an excellent experience with this plumbing company, and I can’t say enough good things about Jon, the technician who came out to help us. Jon was incredibly professional, knowledgeable, and patient throughout the entire visit. He took the time to clearly explain the whole process step by step, making sure I understood what was happening and why. He also went above and beyond in helping locate the service ports, which was no small task. His attention to detail and willingness to thoroughly walk me through everything really stood out. Unfortunately, he did have to deliver some bad news about one of my tanks not being in the best shape. Even then, he handled it with honesty and professionalism—no pressure, just straightforward information and helpful guidance about next steps. To make things even better, his manager quickly followed up with a quote to switch over to an aerobic system. The turnaround time was impressive, and the pricing was very reasonable. It’s clear this team values transparency, efficiency, and customer care. Overall, I’m extremely happy with the service. Jon did a fantastic job, and the entire experience—from explanation to quote—was smooth and professional. Highly recommend!”

“Ryan S. did a great job explaining all the details of the work tag needed to be done on our tankless water heater. He was patient, knowledgeable and very understanding when it came to our questions and concerns. Ryan took the time and made sure we understood and were comfortable with the work that needed to be completed.”

“A month ago we had a small rain storm, but the lightning had other ideas for our home. We got struck, and being without heat, half of the house with no power, water heater broke, ceiling cracked, and our tile blew up. We called insurance and they sent someone out two days before Thanksgiving and a week later as well. They told us to wait in getting any one to come and inspect and give us a quote for damages. They wanted to access the damages first. After all of their inspection was complete and we saw the missed items that were not in our insurance’s list, we decided to call Bacon Plumbing Heating to give us quotes on everything. They sent out Andrew B. And Max to inspect all the damages and they were very knowledgeable and very helpful with explaining all of our damages, and what it would cost us. They also told us they would send everything to the insurance company. We told them both we had some issue with our insurance and we would be paying out of pocket. They gave us a name of a company that we could use to finance to help us pay for all the damages to get our home safe again. The next day Andrew came out to work on the 17 breakers that were burnt out, and did input a GFI in our breaker box. He also brought pictures from the burnt wires that were struck by the lightning as it passed into our home. We were blessed he saw that, so that we wouldn’t have a house fire after they left from the exposed wires. Andrew fixed everything and made it to inspection ready. Then we had HVAC Luis come replace our thermostat and the AC breaker box that had been fried from the strike. He also took pictures and fixed all the issues. It was also great to have Luis speak Spanish since I can speak both English and Spanish. We also had Marcos and Julian come in and replace our tankless water heater and reprogram our water heater thermostat. We also asked them if they could do a gas test, just to make sure that the lightning didn’t break any gas lines. I was so happy they could do that for us, since I was so scared the lightning may have done more damage we hadn’t seen. The test came out good and all the young men did an EXCEPTIONAL job, by making sure that our home would be safe again. They were very knowledgeable in their fields, very respectful, since the hubby had to be at work. And they were very empathetic to the way I felt about making my home safe again, since I had been in a house fire when I was a little girl. Thank you for the great work! And thank you Bacon for having all the licensed technicians under one roof. Thank you Andrew, for coming back again to add a plug for us for a bidet toilet. We never had a plug by the toilet, but he got it done.”

“Overall, I had a positive experience with Bacon and would recommend them! The technicians and managers were responsive, communicated well, and worked hard to fix the issue. One septic technician, Joe, even returned the next day to correct a mistake, which I appreciated. Mistakes happen, and I value a company that stands behind its work and makes things right and I feel like Joe definitely did that. The reason I'm giving 4 stars instead of 5 is because one plumbing technician repeatedly brought up political, religious, racial, and gender-related topics that were completely unrelated to the service call. He was friendly and personable, and I don't mind casual conversation, but those subjects felt unnecessary and unprofessional in a customer-service setting, especially since they were unprompted. What makes this stand out is that he genuinely had a great personality and connected well with customers on his own. There was no need to venture into potentially divisive topics. He was great all on his own! That said, the quality of the work, communication, and responsiveness from Bacon were all excellent, and I appreciate the effort the team made to come out all the way to Tyler and help resolve the issue.”

“My A/C unit started to malfunction early on a Sunday morning. I was able to book an appointment within minutes. Jeremy Croyle showed up in the afternoon and we were back up and running within an hour. He was extremely knowledgeable and transparent. Explained every step of the process, offered insight on ways to maintain the health of our unit, and introduced us to the Friends and Family Program. Overall, great experience!”