Generator Supercenter

Generator Supercenter works as an electrician based in Rockwall, Texas. The company sells installs and maintains Generac whole home generators for homes and businesses. They operate from their location at 593 East Interstate 30 and keep hours from eight in the morning to five in the afternoon Monday through Friday while staying closed on weekends. Their work covers the full range from picking the right unit size to handling service on all makes and models.

Customers call them for generator estimates where Derek walks the property asks questions and lays out options in plain terms without pressure. Justin runs load calculations on site during bids and points out incentive discounts. Maintenance visits get handled by Mitch Richard and Mark Youther who arrive on schedule explain the steps they will take and finish the work while answering questions about the unit. Sales appointments with Jason Stroope and Hagen Carver cover features placement financing plans and HOA considerations in the same direct style.

The crew keeps arrival times and sends updates on when they reach the site. Reviewers note that explanations stay clear from start to finish and that pricing details come out straightforward with payment plans laid out plainly. Service covers both new installs from standard models up to larger systems and repairs or annual checkups on existing generators.

The business shows a 4.8 rating from 423 reviews. Common points include staff who know the products well give thorough explanations and stay professional and courteous through the entire process.

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“Derek was great to work with from start to finish. He took the time to walk the property, ask the right questions, and explain everything in a way that was easy to understand. I never felt pressured, and he was honest about my options and what made the most sense for my home. You can tell he knows his stuff, and I really appreciated his professionalism and willingness to answer all of my questions. I’d definitely recommend Derek if you’re considering a Generac generator.”

“Derek came by and was very informative and helpful in our generator purchasing process. He made the decision very easy for us by explaining in detail the generator and best one for our needs. He was very friendly and we really appreciated him taking time with us cause we were asking a ton of questions. Thanks Derek for assisting us thru our purchase.”

“We had multiple bid appointments and this one with Justin was great. Very professional and structured. Justin was very knowledgeable and presented all options clearly. He was the only one that did the load calculations during the appointment. Gave us several incentive discounts that were not expected. Highly recommend this company.”

“Mitch came out to complete my maintenance on my Generac Generator. He arrived on time, clearly explained his work for the day and finished quickly. He kind and respectful. He answered all my questions. Excellent work and would strongly recommend to others.”

“The sales experience with Generator Supercenter was transparent, professional, well thought through, honest, provided logical, well explained options and educated framework for us to make the best decision for our application. Process was pressure-free and detailed explanation of payment options. Overall a great experience.”

“Great experience, very detailed and thorough. Hagen Carver was our consultant that came out, he was prompt and his communication on his arrival was excellent. He explained very well to my husband and myself the process and our expectations, told us about the company, he was very professional. We appreciate the time he took with us and he exceeded our expectations. This is a very big purchase and investment for our home and it was nice to have someone who recognized this and wasn’t just looking to fulfill numbers and treat you as a dollar sign. We look forward to getting our generator!”

“Thanks, Dereck. You were very professional and thorough in your presentation and assessment for our in-home estimate of a Generac generator. We are highly impressed with your explanation of the process from start to finish. You’re a credit to your company. Thank you.”

“Derek came out to give me an estimate on a Generac whole home generator and was extremely informative and answered all my questions and concerns. Top notch service all around. If you're looking into getting a generator Generator Supercenter is the way to go.”

“Jason Stroope was wonderful. He came to the house and walked us through the features, the plans, the Costco deal, and financing options. We reviewed our survey, determined the appropriate size, and explored potential placement options. He offered positive advice for working with our HOA. He was very pleasant and kept the entire process fun. There was little to no pressure and he offered thoughtful reminders of timelines we needed to consider to ensure we received all of the amazing benefits and promotions. Excellent experience.”

“Derek M. is very professional, friendly, efficient, and knowledgeable. His explanations are easy to understand and thorough. He patiently answered all of my questions. I feel confident in the work he does and in Generator Supercenter.”

“I had a excellent experience when Mitchell came out to my home and did a excellent job on my scheduled maintenance for my generator, he was on time, courteous, very professional and knowledgeable, he took the time to answer all of my questions regarding my generator. I would highly recommend Generator Supercenter to anyone wanting a whole home generator or generator maintenance. A top notch company!”

“Derek did an excellent job going through the many generator options that best suit our needs and the size of our house. He was friendly, courteous and knowledgeable. Very patient.”

“Derek McBurnett did a great job presenting the options and helping to determine the best placement based on city permitting. Pricing was clear and straightforward.”

“Had Justin come out and give me a quote. Appreciated his insight and professionalism. He didn’t pressure me to make a decision and wanted to help get the best deal possible.”

“Derek McBurnett, was awesome! Super knowledgeable, personable and professional. Stayed at the house for a few hours going over everything with me. Definitely go with this company if you’re looking for a home generator. Larger company with a small company attitude.”

“We didn’t end up moving forward with the project at this time but Aaron was great. Very knowledgeable. Communicates and explains the issues very well and tried to get us the best price possible”

“Derek was fantastic. He explained the Generac system clearly and thoroughly and the entire installation process start to finish. Very happy with the service that he and Generator Supercenter of Dallas provided.”

“Richard just left our house after doing the annual maintenance and he was great. Answered all my questions, polite, professional, worked quickly and left my generator looking better than how he found it. Good dude.”

“My generator is extremely important to me because I have MS and rely on it to keep the house cool in case we lose electricity in the summer. As such, keeping the generator in excellent shape is a big deal to me. I had one of my regular generator checkups today, and my technician, Richard, went above and beyond what I’ve come to expect. That’s quite a feat because everyone has always been great! Richard let me know when he arrived so I could make sure my dog inside. He then explained to me exactly what he was doing, and later he let me know he was done so my dog could go back outside. He was so very considerate of me, my dog, and my property. I hope that I can request Richard for future maintenance!”

“Mark Youther came to service our generator for our annual maintenance. He was excellent. He was very thorough, explained everything he was doing and needed to do and I could tell was very experienced. We felt confident in his service that he gave us and he was such A pleasant individual, very competent. He gets 10 stars from us just not five. I will request him in the future if I need any work done on my generator thank you.”