Utility Connect

Utility Connect runs a utility setup service in The Colony, Texas that covers electric connections along with internet, cable, security, satellite, gas, water, phone, and related items. The company acts as a free concierge that shops rates and books appointment times for homeowners and tenants across Texas. Staff take calls during set hours from Monday through Friday 8am to 7pm and Saturday 10am to 3pm at their location on Saintsbury Drive. One call routes all the needed services without separate contacts for each provider.

Homeowners moving into new places call for help linking electric service, internet packages, and security systems at once. Technicians such as Matt, Josh, Nathan, Chase, and Daniel compare rates to cut costs, set up accounts over the phone, and send back all confirmations in a single organized email. Reviewers describe cases where the same staff also pointed out options for insurance or mail forwarding when those fit the move, kept the total time under an hour, and handled follow-up details when extra information was needed later.

Work happens mainly by phone with staff answering questions directly and confirming details without extra visits. The service stays free and covers Texas locations, with responses focused on matching available promotions and appointment slots that fit the caller’s schedule. Communication includes clear explanations of what each utility covers and follow-up emails that list every account and contact so nothing gets missed during the move-in.

The company shows a perfect rating across more than sixteen thousand reviews, with repeated notes on staff who stay patient, compare options thoroughly, and keep the whole process straightforward. Names like Eric, Robin, Hannah, and Conner come up often for the same reasons of clear answers and no-pressure help. DIRT Score 5 from 16051 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I had an excellent experience working with Matt! He was incredibly helpful, knowledgeable, and professional throughout the entire process of setting up my Internet account for our new home. What really stood out was his willingness to go above and beyond. Not only did he make the Xfinity setup smooth and straightforward, but he also took the time to guide me through the process of setting up the other essential utilities for our new house. Matt was patient, friendly, and genuinely committed to making the experience as easy and stress-free as possible. Moving into a new home involves a lot of coordination, and having someone as helpful as Matt made a real difference. Thank you, Matt, for your exceptional service and support! I truly appreciate your help and highly recommend him!”

“This was an unexpected and completely appreciated service provided by our realtor! Chase called and left a message offering support for our new home purchase …and after confirming that this wasn’t some sort of scam..I returned his call and much to my delight he helped handle everything necessary for our move, even helped pick the best deal for our internet service. He had other services available, but most were necessary for our situation. This was a great as vice and Chase was delightful to work with! Highly recommend and truly appreciate at EXP real estate for providing this as a benefit!”

“Matt B was absolutely amazing! He made everything so easy and saved us money! I had to call back to provide additional information; Nathan H was able to assist as Matt was on another call. Great teamwork. Nathan completed the order and we are all set! Thanks much!”

“Josh was absolutely wonderful to work with! He made the process of getting my utilities connected for my new home so easy and stress free. He was professional, helpful, responsive, and made sure I had everything I needed. He helped me get a great internet promotion and also pointed me in the right direction when it came to finding homeowners insurance. He truly went above and beyond to make the moving process easier. I really appreciated his help and how easy he made everything. Thank you, Josh, for your excellent service! I highly recommend working with him! ⭐️⭐️⭐️⭐️⭐️”

“I’m so impressed with this company—they’re truly the best realtor company ever! I was blown away by how much they went above and beyond, especially considering their experience. They’ve taken care of everything from the sale to finding rental properties out of state and helping me connect my utilities. They’re absolutely excellent! Mikey was great, kind and very professional and patient.”

“Anderson did a great job of giving me the information I needed and providing me with the tools necessary to get my new home live ready! Very professional, yet kind and human, if that makes sense. He offered to help with all services, which were not all needed. Would recommend him specifically to anyone needing this sort of service.”

“I'm not going to lie, I usually hate these types of services. HOWEVER, I was so pleasantly surprised on how helpful Josh was. He actually listened to our needs and didn't try to pressure us into items/services we didn't need. I'm thankful for my experience and would actually recommend going through Utility Connect. Extremely worthwhile and not a large time commitment (less than 40 minutes over the phone; at a convenient time for us). Thank you Josh!”

“I am so grateful for the assistance Daniel provided in getting my utilities set up before moving into my new home. He went above and beyond to make the entire process stress-free and efficient. I was particularly impressed by how he carefully compared different rates to ensure I received the best possible deal. His professionalism and attention to detail made a significant difference during a hectic transition. I highly recommend his services to anyone looking for reliable and thoughtful help.”

“Josh was phenomenal! Not only is it because we have the same first name, lol... but he truly helped me through the entire service initiating processes for our new home as a first time home owner! We probably spent well over an hour on the phone. He answered all of my questions, was extremely knowledgeable, and was extremely patient and courteous. I appreciate all the information and help today! I highly recommend their services!”

“I had an excellent experience with Utility Connect! Nathan was incredibly friendly, patient, and helpful throughout the entire process. Instead of spending hours researching and contacting different utility companies myself, he helped me get everything set up with one simple phone call. The best part was receiving all of my utility information in one organized email, which made the whole moving process so much less stressful. It saved me a ton of time and hassle. I highly recommend Utility Connect, and if you get the chance to work with Nathan, you're in great hands!”

“Mateo was not only very helpful in helping me set up utilities. He was attentive to my needs for setting up necessities with my new home over 1000 miles away. Talk about being helped! My life just got easier. Very pleasant and respectful. Call him, you will be glad that you did.”

“Hannah was absolutely wonderful to work with! She was so kind, helpful, and informative while helping me set up the utilities for my new home. She made the entire process easy and stress-free and took the time to answer all of my questions. I truly appreciate her excellent customer service and would highly recommend working with Hannah!”

“I had a great experience working with Conner at Utility Connect. He was professional, efficient, and took care of everything I needed for my new home move-in. It saved me so much time and effort. Make sure to ask for Conner if you want great service!”

“Josh helped us move into our new home by assisting us in setting up our services! He was able to get discounts for most of our services and went above and beyond with his help. Josh was personable and very professional. Highly recommend Utility Connect!”

“Josh was really helpful and made everything easy for us while setting up the utilities for our new home. He answered all my questions, explained everything well, and made the process a lot easier. I really appreciate his help and definitely recommend him.”

“Matt was incredibly helpful throughout the utility setup process. He was responsive, knowledgeable, and made everything simple and stress-free. I truly appreciate his support and professionalism. Highly recommend working with Matt!”

“Niko and his team at Utility Connect are fantastic to work with. They always give me a heads-up before reaching out to my clients, creating a smooth and comfortable introduction. Their team makes setting up utilities simple and stress-free, which is a huge benefit for my clients during their move. I appreciate the professionalism, communication, and care they provide throughout the process. Utility Connect helps make the transition into a new home easier, and my clients consistently appreciate the convenience. I highly recommend Niko and his team!”

“Robin was awesome! He was extremely helpful and personable. Buying a house has been super stressful but he helped me feel a lot more confident in both what we had available and the choices we ultimately made. Even for stuff that UtilityConnect couldn't directly set up because of city regulations, he made sure we got a list of who to contact and how. I also really appreciated that he never pushed anything once I said no. For anything I was unsure about he was able to give information about what to expect with certain services, what deals were available, and when I would decline, that was it. Robin was very reassuring and a delight to talk to, and made getting ready to move into our new home much easier. Thank you!!!!”

“Josh was amazing! He was super thorough, helpful, and patient with me as a first-time homebuyer navigating setting up all of my new home services. He made the whole process so easy and stress-free. I would definitely recommend him!”

“I had a fantastic experience thanks to Eric’s outstanding customer service. From the very beginning, he was incredibly friendly and made me feel comfortable asking questions. He took the time to explain everything clearly and made sure I fully understood all the information I needed. Eric was not only knowledgeable but also very patient and attentive, which really stood out. He went above and beyond to ensure I was satisfied, and his positive attitude made the entire interaction enjoyable. It’s rare to come across someone so dedicated to providing excellent service.”