Inframark, Llc

Inframark Llc works as electricians out of Tomball Texas. They focus on the electrical needs tied to water infrastructure operations that serve local districts and communities. These setups manage pumps and controls that keep neighborhoods running when heavy rains hit and new houses keep going up. Homeowners often face power problems linked to these utility systems and call for help to avoid bigger outages or flooding issues. The company steps in to maintain the electrical parts that support daily operations across managed areas where expanding growth adds constant strain on the equipment.

Their work involves heading out on service calls to places like the Highlands community where technicians such as Angel have driven in to handle on site electrical faults in utility systems. Staff also take care of account setups through receptionists and answer resident questions about ongoing maintenance on gates pools and related equipment that pulls in electrical components. Field crews address basic infrastructure problems that come up after people move into these districts including fixes for power issues that affect pumps and controls. Calls get routed through agents who manage resident requests on these water related electrical matters that keep the whole setup from shutting down during peak demand.

Customers keep bringing up the same issues around poor communication and weak service quality that hurt results along with repeated price increases that do not line up with the upkeep on boat ramps and pools. Speed and reliability show mixed results at best with some techs getting credit for arriving but most feedback calls out gaps in courtesy and follow through on requests. DIRT Score 1.44 from 17 reviews on Finds.

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“I would look into the community you are buying and if they manage I would RUN! Our DR Horton community has gone up from $900 4 years ago to $1200 This year. We have not added any new amenities. They dig up plants that are good to replant. We also have added more houses and reduced the green space. They mailed letters for dues MID December with due date January 1. They stated the reason for the increase was residents not paying. So if you do pay expect to continue to pay more and more year after year. Nearby communities have not increased and have nicer and more amenities.”

“Just joined the company as we moved into an Inframark district. The receptionist have been easy to communicate with and setting up an account went well. I want to give a huge shout out to a young man named Angel who drove into the Highlands community on Thursday. He went above and beyond to fix a mistake from someone else who installed the water meter box incorrectly. He was extremely professional and genuine. He took great care to replace the damage box and to replant my fresh sod too. Angel gets 5 stars as well the receptionist from the Jersey village location. The employees Ive encountered so far have been great.”

“If this is the company representing your HOA RUN!! They have increased our dues every year despite rarely having functioning boat ramp gates and the pool rarely being serviced or usable. We are paying 400$ more than the new community down the road that has an entire gym as well as a pool And a dog park. They told the community in November we would only be paying 10$ more and two months later it’s 150 more! We have grown half again in size but our dues keep going up rather than down. And there are FEES to even pay our dues. (1200$!!!) They are out to make a quick buck and will deceive to cheat homeowners. BEWARE!!!”

“Please management, ensure your agents always display courtesy, kindness and provide excellent customer service. During my conversation with Arista (unsure of the spelling), her lack of enthusiasm for work was evident, and she seemed nonchalant even though I was polite and courteous. Despite my efforts to be polite, she abruptly ended the call without a goodbye, thanks for calling, have a nice day, thanks for choosing Inframark etc.... This is highly unacceptable. If you are unwilling or unhappy in your current job, please seek alternative employment to avoid harming your client relationships.”

“AVOID AT ALL COSTS! If I could go back, I would put a well in just to avoid water service from this company. This company is fraudulent and will steal from you. Do not get water service through this company. Do not purchase a house that only has Inframark Services.”