Superior Fence & Rail

Superior Fence & Rail operates as a fence contractor out of Justin, Texas, handling wood fencing, vinyl fencing, aluminum fencing, chain link fencing, steel fencing, cedar fencing, pool fencing, trex fencing, dog fencing, ornamental iron fence, ranch rail fence, gates and entry systems, plus railing work. The business covers both residential and commercial properties across North Texas and Denton County, with crews that handle full installations or supply panels for do it yourself projects. Reviewers mention staff including Dylan, Pablo, Kelly, Yee, Tim Lewis, Osvaldo, Patrick, Justin, Calvin, Chris, Mike, Allen and Marcel handling sales, project management and on site work.

Customers describe jobs such as full yard privacy fence replacements, half privacy and half ranch style setups, white vinyl picket fences with arches, custom sliding gates, no climb metal fences, and multi neighbor common fence replacements. Some report crews fixing unexpected issues like root removal during installs, while others note problems with warping pickets, missing screws, rusting welds, roller streaks on gates, loose hardware, and fences placed off line or over property lines. Positive outcomes include clean work areas left behind and quick follow up visits to address concerns, though a few customers mention ongoing trouble reaching the company after the original crew left.

Crews typically show up on schedule, communicate daily updates during projects, and finish within tight windows even in summer heat or winter storms. Reviewers note competitive pricing on larger jobs, automated estimate and contract steps that keep things moving, and crews willing to return for staining or adjustments after initial completion. Service reaches the Dallas area and surrounding spots, with office staff like Kelly handling scheduling and questions alongside field supervisors.

The Google rating sits at 4.3, drawn from reviews that repeatedly mention strong material quality, polite crews, timely arrivals, and fair pricing alongside scattered complaints about communication gaps, sloppy finishes, and warranty follow through.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“STAY AWAY FROM THIS COMPANY. I wish I could give less than 1 star. So this started back in 2023. They were supposed to come out to install a fence and solar gate. Both my husband and I were REALLY sick with Covid and I called to reschedule because neither one of us could literally get out of bed. The owner insisted that we keep the appointment and we could just come out for a minute and I could barely talk and you could hear it in my voice and I told him there was no way that neither my husband nor I could get out of bed. It was a struggle to get out of bed just to use the bathroom. He then texts me and says fine but they're going to charge me an outrageous trip charge for cancelling. So I basically told them yeah if you do that then we're not having it installed I'm done. We were canceling because we were literally sick in bed and you're going to charge me for something that Mother Nature did. Some time went by and he did text back and apologized and said he wasn't going to charge me the trip charge and we could just reschedule. I should have right there and then never called back but I did. I wanted to stand by my word. They finally installed the gate and we had minor issues ov”

“Dealing with Superior Fence & Rail was one of the best experiences I have ever had with a contractor. Everyone from sales to payment was professional, helpful, friendly & polite. Supervisor, Yee, and his install crew were GREAT and I am sooo happy with my beautiful white vinyl picket fence and arch. Their pricing & service was the best. If I get bad service I blame management for poor hiring & training practices. Whoever runs this company is doing a really good job hiring and training their employees!!”

“Superior Fence and Rail just completed a huge fencing project for my residential home. I can’t express enough how great of a job they did. They were on time every day, they were respectful, professional and kept their work area clean. The quality of their work and their attention to detail is impeccable. I would definitely recommend Superior for your fencing needs. From Kelly in the office, to their on-site crew building my fence in 100°+ Texas summer heat, you won’t be disappointed.”

“Dylan from Superior Fence & Rail provided an Excellent services of replacing our old fences & gates of four neighbors’ common fences & individual gates. His & his technicians dealings had bees highly professional. They came multiple days to finish the job & took care of all the observations after installation of replaced fences and gates. The online communication of estimates with illustrations of fences & gates & also fully automated contract signing process by all the neighbors made the whole projects smooth & easy from the beginning to the end. I actually contacted Dylan of Superior Fence & Rails FIRST & later recommended this company to my all neighbors & my all other neighbors with common fences contacted Dylan/ Superior Fences & Rails & signed contracts. Hopefully they will keep up good works in future as well. Thanks// Imtiaz”

“Ryan and his team does very good work and the price was very competitive and compelling. They did work that I didn’t expect like cutting out a root which was greatly appreciated. The only issue we had was in communication related to design. I didn’t expect a step down approach and it wasn’t discussed before the work started. Though I hold myself partially for not being specific in my questions during the quote process. I would give a 4.5 if I could.”

“Dylan and his crew did an amazing job. We had a half privacy and half ranch style that turned out amazing. The quality of the material was outstanding. We definitely recommend Dylan with Superior Fence.”

“I had a fence installed last year and I have to say I'm not too happy with the way it's ending up, the material for the sliding gate roller left a black streak across the top they say they won't fix, welds and other parts on the posts are rusting. Missing screws on alot of the fence brackets that I had them come back to do, pickets started warping twisting bending in the first couple months, one picket on the back fence they didn't even nail in from the bottom. 14000 dollars should be better than this. Sloppy”

“Can y'all please get in touch with me. I've been trying for several weeks to get in touch about hardware that wasn't installed on my gate and the wind can blow it open. Also nuts on the bolts holding it to the frame were loose! I bought this fence last summer and the contractor doesn't work there anymore and the number on the sign attached to my fence doesn't work either. AND the number on the company's website doesn't work”

“As a first time home owner, I was fairly reserved about going through the process of having my entire fence redone. Dylan came out and not only provided a very affordable quote, but I feel that he personally went above and beyond to make sure that my concerns were addressed as a first time customer. Not only did he explain the entire process, but throughout the waiting period he was in constant communication, providing me with updates. Kelly was also great to work with as she also provided details about the time-frame of the job and going over additional questions that I had. Once Pablo and his crew got here, it was a smooth process as I saw them work diligently every day to get our large yard covered with a beautiful fence. I even had several neighbors come up and ask what company worked on my fence! Seriously cannot give these guys enough credit, they were an absolute pleasure and would definitely recommend them to anyone who needs fence work done. 10/10 thank you.”

“Superior Fencing has quality work after you point out what needs to be corrected and some of their Supervisor’s need some TRAINING in CUSTOMER SERVICE SKILLS (we had quite the issue with their employee MIKE). We shopped around for quotes on our no climb metal fence and decided to go with Superior Fencing because the rates were good, and they back up the work with a good warranty. The initial meeting with their site rep Dylan was a good experience, he drew up the idea we wanted for our fence and had a quote sent over before the end of the day. The crew arrived on time and besides Mike, they were friendly. We watched as they built the fence over the next few days and most of the work was unsupervised which seemed to go well but the moment Mike showed up, things began to get awkward. We have cameras on the outside of our house, and they pick up everything. Yes, EVERYTHING, even the FOUL LANGUAGE AND UNPROFESSIONAL COMMENTS MIKE did about us the homeowners. Every time we had a concern or had questions about the project Mike always seem bothered Didn’t seem very professional and left a bad taste in our mouths regarding this company. After that issue the workers left the job sloppy even”

“We are extremely satisfied with our new white vinyl fence. Tim Lewis is outstanding!!The office manager Cheryl is exceptional, informative,and accommodating. Just having an initial conversation with her impressed me with the company.Tim came out and patiently gave us estimates of all fencing options.Osvaldo installation crew was dedicated, courteous and hard working.After installation Tim and his employee Patrick came over to inspect installation and handled all concerns in less than 24 hrs. This is a company you can trust.I wish I could give more than five stars!!”

“Superior did our neighbor’s fence before we purchased our lot. They put the fence almost 10 ft over into our lot. Of course, they refuse to accept any responsibility or make any effort to fix it. Poor customer service and poor quality, as not only is the fence off by 10 ft, they didn’t even install it in a straight line as it runs at a diagonal. Update: No, we are not a client, which is why I stated in the first sentence that you did our neighbor’s fence. We would never pay a company 30-50k for a fence when the customer service is as bad as what we experienced from your company. Yes, you did finally send someone out, after almost a year of us communicating with your office. You simply said that the marker stakes that the survey company placed must be incorrect, they must have just “been lazy” and not done their job correctly. Based on that, your reply here, and your email trying to place blame on the developer, I see a pattern here of your office skirting responsibility and wanting to place blame on anyone else. The fact that the fence is crooked by 7 ft tells me that your crew more than likely just put the new fence along the temporary construction fence line, rather than measure”

“Justin and his crew have been extremely professional. Everytime I call he answers and they are so quick with their builds it's amazing I have had them do an acre of fence, a 24x24 covered front porch, a covered back porch they fixed my barn, my front door that was very messed up my back door, resealed a leaky window and he built me a 1/4 mile driveway thats amazing now. I cant think of any other builder I would trust for helping fix up my property. Thank you Justin for all the work you do.”

“This is the 2nd time I have worked with Superior Fence and Rail. Dylan fabricated a custom privacy gate for me in 2021 and he provided the most detailed and cost-effective solution for replacing 114' of existing 6' fence with 8' cedar. I would recommend Dylan and Pablo (the project manager) for any project people need done. Very professional and communicated daily during the project. Thanks for completing this is within 7 days of initial consult.”

“Dylan and his crew were prompt, responsive, and thorough throughout the entire process - from the estimate through install completion. Not only is the work high quality, but they worked a long first day through the rain to ensure that our yard was closed in that night. Due to the poor weather, he also agreed to come back at a later date to complete the staining. Highly recommend this company and this crew specifically!”

“This review is long overdue....I contacted Dylan months ago about replacing our old fence, which was here when we moved in 8 years go. Dylan came out and met with me personally to discuss options, explain types of materials, differenced in styles, etc. After receiving quotes from 2 other companies, we hired Dylan and his team. The team was on time, professional and completed all work very timely. The cleaned up after them selves and there was no sign of the old fence, no left behind garbage, etc. Excellent experience. The one thing that needs mentioning here is that the labor all occurred the week of the Winter Storm that shut down most of the state. The guys took the storm day off, but were here bright and early the next day to finish the job. We would definitely work with them again!”

“it was a real pleasure having these guys do our fence. they were fast professional and did an excellent job. Dylan Snider came out on time, gave us a fair estimate. he very helpful in explaining our options and listening to our requests. I would highly recommend them to anyone needing fence work.”

“Calvin and Chris built a great fence. They worked quickly and were very respectful of our and our neighbors’ property. They helped us solve a problem that could’ve really messed up the whole installation! Mike was our sales rep and he was easy to work with, always picked up the phone or called right back when he missed us, and was able to quickly answer questions or give advice.”

“Dylan called to give me a time that his crew would show up. Days later, after things changed with his crew’s schedule, he called me to inform me that they would be coming out earlier. This type of communication allowed me time to make adjustments in my schedule so that I could be home. I really appreciate the communication. As far as the crew, they worked diligently and completed the work in a timely manner. Once they cleaned up and left, the only evidence that someone had been in my back yard was the quality and workmanship of the fence. Thank you guys for your attention to detail!”

“We had so much trouble with our HOA and all the people at Superior were very understanding and helpful every step of the way. The installers were awesome!! Thank you Allen, Marcel and Pablo. Pablo thanks so much for all your assistance and patience with us during this project. Kelly in the office was awesome as well. Mike the general manager made several visits and phone calls to get all our issues resolved and made us feel like we were appreciated and did all he could to work with our neighbors and HOA. The final result is nothing less than “Superior”, no pun intended. Thank you so much for all your hard work and installing our new beautiful privacy fence.”