Carpet World Amarillo

Carpet World Amarillo handles flooring work in Amarillo, Texas. The business has operated since 1993 from its location at 4710 Bell Street and carries carpet, vinyl and tile products. Customers can pick up materials there or request free in-town estimates with installation provided in the local area. The phone line is listed for scheduling those services.

Reviewers describe carpet installations in living rooms and other rooms of homes, along with repairs to previous work. Tony and his crew fixed carpet that had been put in incorrectly and left the home looking right afterward. Jason assisted with a small project for a handicap customer during the holidays and supplied materials with clear communication. Others mention carpet cleaning jobs that left floors fresh and selections of vinyl that resembles wood or tile for rent properties and personal homes. Results often include homes that feel welcoming with flooring that stays in place after the work.

Staff members respond quickly on many jobs and keep prices reasonable according to multiple accounts. Communication comes across as helpful and direct, with names like Shirley noted for strong service during visits. Some projects moved from estimate to install in a short time while others faced delays when product shipments ran late or schedules shifted without notice. The business covers Amarillo and focuses on both new installs and fixes for existing flooring.

Google shows a 4.5 rating across 42 reviews. Common points include friendly staff, wide product choices and solid install quality on many jobs, while a smaller number of reviews flag follow-up timing and delivery consistency as issues. DIRT Score 3.9 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“They are very fast and efficient, and the price was very good. They are wonderful people to work with. I will be returning to get more rooms in my house carpeted.”

“extreme helpful and happy to help with our project. staff was very kind and went out of their way to help us!”

“We could not be happier or more grateful for the beautiful flooring y’all installed in our rent property! … Everyone is so kind and professional! We won’t use anyone else for our flooring needs!”

“Had a great experience and the customer service was amazing!!! It was just installed today and I love it.”

“Had a small project we were needing help with to help one of our handicap customers and Jason hooked us up with such generosity, professionalism, and kindness. The Lord worked through these people this Thanksgiving holiday, and we are more than thankful for them!”

“Correction 2/9/24 Tony and his crew came out and corrected/repaired everything the previous installer put in and now our carpet/ home looks great. Thank you for making this right and helping to make the experience to horrible. He was very knowledgeable and understanding of our concerns. Original post: Took some time to get the carpet which I understand is standard however our carpet was given to someone else in another state and then once found was delayed in NC for weather for over a week. Install was rescheduled multiple times 1 of which was same day originally scheduled and we weren’t informed until the hour it was scheduled after we had moved all furniture out of the house. Then after install the man that installed didn’t clean up after himself and made us do yourselves. We found a seam showing in the hall which was promptly scheduled to correct but when he came back he said it was normal and just vacuum the carpet a different direction and it would go away after 3-4 weeks.”

“Probably one the worst places to go to get flooring. I have had my carpet for not even 1 month and 2 weeks and it is already pealing up for the second time! When you call them to come back to fix it they don't come until 2 days later (even though they said they will be there that day!) I just had my living room done and I will definitely NOT have them do my other rooms! This is terrible customer service! They are sure quick to get your business and then once you have paid them they don't care what happens after that!!! Dissatisfied.”

“BEST experience! Quick install, VERY respectful of our space, quality is exceptional! Would recommend for all your flooring needs!!”

“Amazing selection!! So much to choose from, beautiful flooring and many many handsome choices including hardwoods, carpet, or tile backsplashes. Crazy good selection of that vinyl that looks like wood.. I definitely noticed how friendly and Non-pushy the sales guy was--very thankful for that (much appreciated). I did not buy any flooring yet, but wonderful first impression of this showroom. I definitely recommend visiting this store--good people. LARGE selection of many brands, colors, shades and price levels. Worth the trip.”

“I bought carpet 7 weeks ago after being told I would have it in 2 weeks. They never called me, I had to call them. They gave me another date, which there is no delivery. So I called again today and the manager was going to check AGAIN, but still didn't call me back. I am in the 8th week now. I will be going to the store tomorrow and say some choice words.”

“The installing of the carpet the guys did an amazing job. Our home looks so welcoming now. And the carpet we chose is perfect. Carpet took a week to be ready to be put in but it was worth the wait.”

“The people that work there are soooo nice!! My friend and I had a little problem with our carpet and we needed a piece to fix it and they helped us get a piece that looked similar to it. Really y’all super nice people!”

“Easy and fast service! Had just repainted, carpet went in with no damage to baseboard paint!! Definitely recommend!”

“Absolutely terrible!! from scheduling on the 3rd to no show, no calls and terrible workmanship. A 2 day job took until the 11th.”

“They have done two jobs for us, they did great work!!”

“They did a wonderful job of cleaning the carpet at my house!!!!!”

“Very kind and professional staff! Will definitely return here for any future flooring needs. =)”

“Wonderful place with friendly staff and great options! I would definitely recommend them!”

“great place with friendly staff and top notch service...very pleased and Shirley is the best!”

“Too awesome great customer service and great work.All the workers are experienced.”