First US Floors

First US Floors runs a flooring store and installation service out of a showroom at 4225 Midway Rd in Carrollton. Matt owns the company and works with Carlos on quotes and selections. They supply and put in hardwood, luxury vinyl plank, laminate, carpet and tile for houses and businesses across Dallas and the North Texas area. Crews handle tear out of old floors, prep work and the full install on site.

Homeowners called them for carpet swaps in bedrooms and closets, SPC flooring on lower levels, matching new hardwood after pulling up old carpet, engineered wood across hallways and kitchens, vinyl plank in bedrooms, sanding and staining of existing hardwood plus new steps, and tile work on decks. Pedro, Juan Carlos and other crew members showed up for these jobs. In most cases the floors went in fast, old material got hauled away and the finished work looked solid with no leftover mess.

Matt and Carlos answered calls right away, sent pricing quickly and kept in touch through the job. Installs often finished ahead of the original schedule even when material arrived late. Prices came in reasonable or lower than other spots, and the company handled jobs inside Carrollton as well as farther out in the Dallas area and even parts of South Texas. Delivery and crew timing stayed on track according to the people who used them.

Reviews total over twenty with most giving five stars for the speed of the work, the clean results and the way Matt stayed on top of details. A couple noted fair costs and extra fixes like door jamb repairs done at no charge. One review gave one star and said the company cut corners on a vinyl laminate job so problems showed up after the two year warranty ran out. Recurring comments cover prompt crews, solid communication and affordable rates for the projects completed.

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“Matt, the owner of First US Floors was great to work with. The store has a large selection of flooring. We replaced carpet in 2 bedrooms and walk in closets. The carpet arrived promptly. Delivery and installation team were professional and did a great job! We would highly recommend them for your next flooring project.”

“First US Floors installed SPC flooring on the lower level of my townhouse. They did a fantastic job at a reasonable price.”

“I wanted to match up hardwood floors to existing floors before I moved into my new home. First US floors immediately returned my call, came out to measure and put the hardwood floors and removed carpet and left no construction trash behind. This all happened within a very short time frame. Instillation happened in 1 day. This was seamless process and excellent work. I would highly recommend First Us Floors, worth every penny!”

“DO NOT USE FIRST US FLOORS--THEY CUT CORNERS AND DON'T STAND BY THEIR WORK! We hired First US Floors about 3 years ago to replace old tile and carpet throughout most of our home with high-quality vinyl laminate flooring. At first, everything looked great and the installation was completed quickly. However, what seemed like a smooth process has turned into a nightmare down the line. BEWARE: While this company is quick, they do NOT stand by their work. Their installation warranty is only 2 years, and they know exactly what they're doing--they intentionally cut corners, ensuring issues don't show up until you're out of the warranty period. After 3 years, our floors started chipping and bubbling. When I consulted an expert, they confirmed that this happened because First US Floors didn't level the floor properly before installation. I contacted the company, and they offered to "fix" their mistakes--for a staggering $1,200 claiming it was a discount. Absolutely laughable! Matt, the owner, told me if I'd brought it to their attention earlier, they'd have fixed it for free. But here's the thing--they deliberately take shortcuts (things you can't see underneath your floor), knowing the ”

“My First US Floors experience was exemplary from beginning to end. I met with Carlos and within 5 minutes he had shown me 3 flooring selections that were all wonderful. Matt had pricing to me quickly. The installation was done ahead of schedule despite the flooring arriving late from the manufacturer. The communication with Matt was always top notch. And, the floors look absolutely amazing. I highly recommend this company and would definitely use them again!”

“Matt and Carlos are a pleasure to work with …they are engaged throughout the project. We replaced our hallway, foyer, living, dining and kitchen area with engineered wood floors and absolutely love the results! Pedro did the work and was polite and hardworking! When the tile was removed from the foyer our front door jamb was damaged …they took care of it by sending a professional team to replace the jam as well as new weather-stripping around the entire door. First US Floors are the best!”

“Matt's team installed vinyl flooring in two rooms and they did a great job. Pictures are before and after shots of the bedroom. Price was affordable and they were prompt in their response and scheduling as well. Thank you First US Floors!”

“My floors are gorgeous! Matt and his team did a fantastic job and were very helpful. The showroom has lots of options to choose from and Matt was very knowledgeable about his products which helped a lot in choosing a flooring material. I definitely recommend using First US Floors.”

“Working with the team was a very pleasant experience. Matt and Carlos are very knowledgeable and was to help to make the best decision. Carpet arrived earlier than expected and the install was quick and seamless. Excellent job to all that were involved!”

“We had a great experience with the team at First US Floors. They helped us sand and stain the second floor of our townhouse and install 35 hardwood steps. Matt was a great communicator and kept us up-to-date on the job's progress while we were out-of-town. There were a couple of minor details that we wanted corrected upon job completion that they resolved for us at no extra cost. Overall, the project was expensive but the final work product was very strong.”

“This is my second time to use first US floors. Both times I’ve had a great experience. Carlos came out to measure and shortly after Matt was able to give me a quote. The work crew that came out finished before the timeframe that I was given and was very pleasant and nice to work with. I’ve had a great experience with good quality work.”

“First US Floors did a terrific job redoing our upper deck area. Their crew did a spectacular job of not only installing the tile but, also in cleaning up the entire area. Would recommend them for any flooring work you need.”

“I waited a few months to post a review and see if any issues came up with the materials or service but we're very happy with the installation, very well done in general. There was a slight delay due to miscommunication between the owner and the contractor, the total price was fair for the job. We'll definitely use them again for any of our flooring projects”

“The staff at First US Floors removed the stress from deciding amongst many styles and options. Their recommendations for our home were spot on and we love the options selected. The installation crew was quite impressive. They did top quality work and completed on time. Great company to do business with.”

“A huge thank you to Matt who accommodated us in waaay down South Texas. After months of tedious research and flooring samples, he offered the lowest price/ sq. ft (our local stores were quoting $1 to $2 more per sq. ft for the same product) with very affordable freight charge for the flooring we were interested in. Delivery and pick-up to our area was within a week’s time. We did the install ourselves, and the flooring is beautiful. I cannot thank Matt enough for his assistance and ability to service someone outside their designated region. We can finally continue to finish our home repairs now that our floor is completed.”

“Carlos and Matt were very helpful and attentive. They helped me to find the exact wood I wanted. I ordered it Friday and by the end of the next Friday it was installed!!!! Super quick and efficient. Juan Carlos, the installer, did a great job. I'm very pleased with the final result.”

“It’s the second time we are renewing our floor ( in different homes)with First US Floors . I highly recommend First US Floors .Their service is absolutely perfect.”

“Matt, the owner, the supervisor I consulted with to answer my questions before the job, and the installation crew were all great! The team at First US Floors exceeded my expectations! My new floor is beautiful!”

“I strongly recommend First US Floors. The cost to replace our flooring was quite reasonable. The installers were punctual and professional and the job was finished in record time.”

“We were so happy with the service we received from First US Floors. First of all, Matt, the owner, is knowledgeable and friendly, never pushy. We bought luxury vinyl tile that was both superior to and cheaper than that offered to us by another vendor. Finally, the installation crew went above and beyond in their service. When our house was rebuilt after a house fire some years back, the builder did not install quarter-round around the base of some cabinetry. Of his own volition, the crew supervisor found and installed it for us. The crew did a beautiful installation job and we love it!”