Impact Property Solutions

Impact Property Solutions handles flooring work out of Carrollton, Texas. They focus on carpet and plank installs mainly for apartment communities and multifamily properties across the area. The company has been around since 1988 and keeps a Dallas location as well. Sales reps such as Mitch, Jessica, Cynthia and Angel handle customer contacts while install crews like Alan and his group take care of the actual work on site.

Customers call them for carpet swaps after water damage from storms, full apartment floor replacements and fixes on bubbling plank that shows up months after install. Some jobs involve moving furniture out of bedrooms and living rooms so crews can work, then returning to finish the same day once they arrive. Reviewers note that reps stay on top of needs for regular clients and that installers get the product down without extra mess when the schedule holds.

They respond to calls during normal business hours and keep communication quick on follow ups according to several accounts. Pricing comes in lower than big box stores for similar materials and labor. Service reaches apartment complexes in the Carrollton and Dallas spots, though a few jobs ran into delays when crews failed to show on the first promised day or when warranty paperwork went missing after the fact.

Reviews split between strong marks for polite crews and solid installs alongside complaints about missed appointments, slow callbacks and disputes over who covers reinstalls on bad work. Recurring notes praise the reps who stay responsive and the crews who finish cleanly when they do arrive.

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“Alan and his team are wonderful! They are very professional and kind. They are definitely a go to company for all flooring needs.”

“Someone came to access our apartment carpets that needed to be replaced due to flooding from the February snow storm, in a Friday. I signed a paper saying they would be there first thing Monday morning. My husband and I moved all furniture into living room and 3 bedrooms were empty. We all slept on the floor that night. Monday rolled around and no one showed up. I called our apartment office and they said the flooring company would come first thing Tuesday morning and they would give us a gift card. Another night on the floor. Tuesday after noon came around and still no one. We called and complained again and they sent someone right away. They came early evening on Tuesday, fixed our carpets but damaged our wall and didn’t even tell us. They also never gave us a gift card. Would t recommend this company”

“I have been using impact for several years now. Our sales rep is all over it, Mitch. He goes above and beyond taking care of his customers and their needs. Thanks Mitch. Great service.”

“If I could give them a minus rating I would. 2 months after we moved in our floors started bubbling up. Mind you we have a 1 year warranty. We signed paperwork for a reinstall that they so conveniently said they never received...our entire house was turned upside down for the install that never came. Second time a week later 3/2/22 they came and then did everything they could on purpose to get out of the contractual obligation to correct the terrible installation Tried to say it was moisture when clearly it was poorly installed. My suggestion would be to run from this company and never use them...they will refuse at all cost to you to keep up with with these contracts or their services. Less than mediocre experience as well as services. This company needs to be shut down.”

“We have had nothing but good experiences with Impact flooring. My rep, Jessica, always goes above and beyond to make sure we are taken care of. The installers do a great job as well! I will definitely be recommending this company to others in the future.”

“This used to be a good company, my husband has been working there for a long time but now is difficult for him because He’s not paying Samuel like other other installers to take the good jobs..he wakes up very early to go to work and it’s not fair that the installers who get there late take the better jobs because they are giving a percentage to Samuel of every job they take. I think they should investigate that. We have bills to pay and with the pandemic is hard for him to start over in another company 😔”

“Amazing group of people and great quality products. Really enjoy working with them and love seeing all the new additions they've made to their business.”

“Have been working with this company for years !! And they are great 10/10 recommend, Ask for Cynthia !”

“I asked for a sales person to give me a call back so I can have carpet replaced with plank and I never got a call back it's been over a week.”

“Good luck bringing a load to this place, no respect for truck drivers and their time!”

“Sweet and polite people! Way cheaper than Home Depot and way more personable.”

“The communication with them is great and fast and does a great job on the installs!”

“They may be good for floors, but they are not at unloading trucks.”

“I spoke to an employee at your Dallas location by the name of Angel in the ETA dept and he was very kind and professional!”

“The people know there stuff. Definitely recommend them for your flooring.”

“amazing company with polite employees”

“Good company excellent quality”

“Good customer service”

“Friendly staff and professional”