Henry's Carpet & Furniture

Henry's Carpet & Furniture operates a flooring store and contractor business at 1815 N Plano Rd in Garland, Texas. The no-nonsense salesroom displays carpet, hardwood and tile along with mattresses and sofas. Henry and his wife run the operation and handle sales for customers seeking floor coverings or furniture pieces. The business also installs flooring as part of its contractor services.

Customers report hiring the company for carpet installations in new homes and for floor replacements in multiple properties. Reviewers note that Omar, Javier and Alex completed one floor job efficiently with clean results. Other jobs involved selecting carpet squares or full rolls, though some projects ran into measurement shortfalls that left rooms and closets uncovered until additional material arrived a week later. Furniture purchases such as coffee tables and mattresses appear in several accounts as well.

Reviewers describe a process that requires customers to visit the store in person for quotes and inventory checks rather than receiving remote estimates. Pricing comes up repeatedly as lower than other local stores with many options available on site. The company limits its installation reach and has turned away work for homes roughly an hour away in West Fort Worth after customers traveled to the showroom. Staff interactions receive mentions for being direct during sales visits.

The Google rating stands at 3.8 with recurring comments on staff friendliness, selection variety and price levels alongside complaints about measurement accuracy and service boundaries.

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“We have used them for several homes and they are the best around. Very professional service, lots of choices and excellent prices. I’m going back again for more carpet this week!”

“Extremely unprofessional. We called them to see if they could come and give us a quote, and they said we had to come into the store ourselves. We told them we lived about an hour away in Fort Worth, which is where we needed the carpets installed, but they still said we needed to come in to see the inventory in person. We drove all that way because they came highly recommended by friends who live nearby. Once we got there, they told us that we live too far away for them to install for us. Something they could have told us over the phone before we drove over an hour, when we told them multiple times that we lived in West Fort Worth. They clearly don’t care about your time or business.”

“We purchased a home in the area and had the "Salesperson" to our home twice to measure. Both times he had different numbers and we had him quote the higher sqft just to be save. Things did not add up for me so I personally remeasured and knew he was wrong. I then go back to the store and state his numbers are wrong and we are told we have more than enough carpet to cover our home. So we approve the quote and then the nightmare begins. When they came to install the carpet, they were short a complete room as well as a couple of closets as well. They had to order the carpet and after a week they were finally able to complete the install. Thankfully all the painting was done in the house prior to the new carpets being installed otherwise they would have covered the new carpet. They wanted me to pay more because they were short and I refused stating I was quoted a price, had him come out twice to measure and we told on multiple occasions that he was short carpet. He finally agreed and we received our bills stating the bill has been paid in full. Will NEVER use this place again and I do not recommend them at all. They were referred to me by a realtor and man did I learn my l”

“You will never have to worry about seeing anybody else home with the same furniture as you because it's very Unique and expensive. I'm not sure about the carpeting I've never got carpet from here but I have bought a coffee table from here before which is unique Time well spent brousing., they have gorgeous furniture here.”

“Omar Javier and Alex did a fantastic job installing our new floors! They were time efficient and everything was crisp! We will recommend this flooring business to everyone! Thank you guys for all your hard work!”

“Friendly people with a lot of experience on Floors. Reasonable prices and a lot of options for Floor Covering”

“Very nice owner and great prices on mattresses.”

“Wife needed carpet squares, they had a great selection. Nice staff.”

“Friendly owner. Lots of options for carpet at much lower price than other stores”

“Have used them twice. Excellent service and great prices. Would recommend”

“unscrupulous one basturd. he will flat out lie to your face. one star is too many.”

“Henry and his wife are both friendly and have great prices.”

“Tried to scam me by saying a Full Mattress was a Queen...”

“The worst store I have ever experienced, stay away.”