Regent Restoration
Flooring Installer · Lewisville, TX
DIRT Score Breakdown
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What Customers Say
“So this company was recommended to me from a plumbing service I had done around the beginning of March 2026 and I would like to commend them on their initial response when it came to mold mitigation. The project manager and his team came out as needed to ensure that my home did not grow mold from my recent water leak from the HVAC system in our ceiling. However, once that portion of the job was complete the restoration/ re-construction team did not do as well. After the representative came out to do the estimate it was anticipated to take approximately 2 days to complete. What was need was re-constructing sections of the bathroom and hallway (mainly base boards and some drywall as well as fixing the kick panel on our bathroom sink), repainting all of the living/dining/kitchen areas and repair the drywall in the living room (Approximately a 3 x 3 foot square). This was all covered by insurance which was estimated to cost over $5K not including the mold mitigation portion. The team came that Friday to begin work and although they finished majority of the work that same day it came with a lot of shortcuts. All furniture was moved to the center of the house and a drop cloth (plastic co”
“I cannot recommend the good folks and services at Regent. I experienced a hot water leak under my house, and they sent a service person within 2 hours. At every stage of the claim process, repairs, and wrangling with the insurance company they were professional, kind, and clear in communication. I cannot recommend them enough!”
“We had a hidden water leak for 6 weeks. Regent Restoration take a very good care about walls inner damage. They run different types of equipment to completely dry our house. Every day someone from company came to us and check drying process… I highly recommend this company if something happened in yours property. Thank you and job well done !”
“As a Marine and disabled veteran, attention to detail is part of my corps values. After a slab leak traveled through my home, sharing what matters to me about the care and attention Regent Restoration adds to what can be stressful life incidents - it’s rare air. Part 1of3 of my rating and review is necessary because my restoration is a process. From drying and preserving to inspections and adjusters, Regent prepared me before stress, not because of it. Their level of education met me where I was, and is keeping pace with my learned trust and expectations. While I’m expecting the best of my situation, acknowledging Regent as a rare team of caring individuals, with missions of possibility isn’t an exaggeration. People of consequence to me are Antony with a (T), giraffe like knowledge, he set the tone of straight talk. The A-Team brought dryers and preserving care to my home like they would their own homes. Ron, Marlon, Charles, and Isaiah, each crazy hard workers and super smart, showed me grace to avoid panic. Eddie is a real life macgyver period. Destinee’s team brought the most peaceful and calm pack out ever, not a small task and I’m sincerely grateful. And Jeff, Kaylee and Tyler”
“Everyone from each department whether, management or laborers, were professional and courteous and timely. I like supporting family owned and operated businesses like this one as you know you're helping other people like yourself. They did a great job and my floors and baseboards look fantastic. I would highly recommend them to anybody. Not everybody spoke English but I speak Spanish so that was not a problem. They frequently sent one person to do a bulk of the labor which made it take a little bit longer but I was OK with that because he was very sweet and kept to himself. I stayed in my home while they worked downstairs. I was upstairs. I thought it was going to be a nightmare but it ended up not being bad at all. Took longer than I had hoped but it looks great.”
“This is an update on work that was done in my home in 2024 the flooring and carpet that was put down it's coming apart. I thought it would last a lot longer I've tried reaching out to them with no response I even tried to reach out to contractor Armando. I do not recommend them”
“Fantastic experience. Roger Conejo was top notch. Extremely knowledgeable, courteous and helpful. I hope I never need mold remediation guidance again, but if I do, you’d be my first call and I’d 100% request Roger.”
“Can’t say enough great things about Regent Restoration (RR)! We had an upstairs bathroom leak which caused damage to several areas/rooms. Fortunately, our plumber came quickly and fixed the leak but the damage was done. He referred us to RR after he saw the extent of the water damage and guess what?? A technician with RR came out that same day! From start to finish, everyone I dealt with was professional, courteous and informative. From Bret making sure things rolled smoothly on site to Kaylee helping a make sense of the process, the entire RR team made this experience an easy breezy one. This is actually our 2nd water damage experience in the last few years (1st was that terrible freeze in ‘21 that flooded our entire downstairs), and I wish I would have known of these good peeps back then. Hopefully our home/weather behaves itself but if we ever need a restoration company to come out, RR will be the first ones I call!”
“Mike Whittington is amazing! He came to my house and installed new flooring and baseboards and fixed the bottom part of my sink due to a disposal leak. I also had him hang some lights and a ceiling fan. He was very professional. He communicated great and he always showed up on time. I highly recommend Regent Restoration and Mike!!!”
“I’ve used this restoration company twice now, and both times the service has been outstanding! From start to finish, they were professional, efficient, and genuinely cared about making sure everything was done right. A special thank-you goes to Earl Jackson, the supervisor on both of my projects. Earl went above and beyond—he kept me informed every step of the way, answered all my questions, and made sure his crew treated my home with respect. His attention to detail and calm, confident approach really stood out. It’s rare to find a company (and a supervisor) this dependable. I wouldn’t hesitate to call them again or recommend them to anyone needing restoration work done right the first time. Five stars all the way!”
“So far we have dealt with several people during the cleanup of the water that leaked downstairs from a upstairs bathroom. Everyone was very professional and friendly. They did great work, cleaned up after themselves, and was on time. The one time that someone was running late our account manager Chris kept us informed. I was particularly impressed with Chris he fully explained all of the different steps of the cleanup, restoration and the process the insurance company will take us through during the claim. He was very patient and kind while easing concerns with the explanation. Hopefully I never have another situation like this but if I do I will definitely call Regent again.”
“I highly recommend Anthony from Regent Restoration for any restoration work. From start to finish, he was very professional, communicative, and incredibly skilled. He and others took great care in restoring water damage in my kitchen area and the results exceeded my expectations. The attention to detail and quality craftsmanship were outstanding. It’s rare to find someone who combines expertise with such genuine care for their work. I wouldn’t hesitate to hire them again or refer them to anyone in need of restoration services.”
“We were really concerned about mold showing up after a leak that had been going on for a while. They handled the whole remediation safely and professionally and made sure the air felt clean before wrapping everything up. Really dependable team you can trust.”
“My family and I had an amazing experience with Regent Restoration! We called them after we noticed some water damage and they took care of us from start to finish. Their crew was respectful towards us and pur belongs as they handled everything and even kept us updated. Now our home is better than before, would highly recommend to anyone who's experiencing anything similar!”
“I would like to thank Regent Restoration for the prompt response after a pipe break in my bathroom. The supply line popped off and flooded parts of my home, creating a difficult situation. The first technician started working immediately upon arrival, and three additional team members joined within 30 minutes. This is a crew I would highly recommend and call again if I ever have a similar emergency.”
“I had a great experience with Antony Ramirez. He was incredibly professional, knowledgeable, and went above and beyond to help with our water restoration issue. He explained everything clearly, worked efficiently, and made a stressful situation so much easier to handle. You can really tell he cares about his work and his customers. I’d definitely recommend Regent Restoration to anyone who needs water restoration services, they’re reliable, responsive, and very professional.”
“Tanner H – Excellent Water Tech! Tanner is an outstanding water technician — professional, knowledgeable, and reliable. He shows up on time, explains the process clearly, and takes great care to ensure the job is done right the first time. His attention to detail and positive attitude make him a huge asset to any team. Highly recommend Tanner for any water restoration or mitigation project!”
“We had a hidden water leak for weeks, and the team handled everything very professionally. They carefully managed the internal wall damage and made sure the property was properly dried.”
“Mike Whittington is the best! He’s patient, kind , knowledgeable and very thorough with his workmanship. He came to redo my kitchen floors after the initial contractors who screwed them up were unresponsive. He didn’t quit until my floors were perfect! Definitely recommend!”
“⭐️⭐️⭐️⭐️⭐️ Amazing service from start to finish! Regent Restoration helped us after our home had water damage, and they made the whole process so smooth. Their team came in, carefully packed up all of our belongings, and handled everything with great care and professionalism. They also managed the entire remodeling process — the results were beautiful and even better than before! I highly recommend Regent Restoration to anyone dealing with water damage or needing restoration work. Truly a 5-star company!”
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