Carpet One Floor & Home

Carpet One Floor & Home operates a flooring store in Southlake, Texas, with another location in Fort Worth. The business sells carpet, hardwood, laminate, vinyl and tile, and it performs installations plus insurance restoration work throughout the Dallas Fort Worth Metroplex. Reviewers describe the company handling full kitchen renovations that include new floors, master bath remodels with flooring replacement, and wood floor jobs that also cover baseboards, cabinet repairs and painting.

Customers bring them pipe burst damage that ruined hardwood, storm related home repairs that needed matching finishes, and quick carpet replacements in closets or main living areas. Names such as Chris, Justin, Hunter, Wesley, Edwardo, Antonio and Dalton come up for keeping projects moving and paying attention to details like stain resistant materials or exact color matches on stairs. One reviewer noted the crew finished a closet carpet job the day after the estimate so listing photos could be taken on time.

Crews respond fast for estimates, often arriving within an hour, and they coordinate directly with insurance adjusters on water and flood claims. Installers move furniture carefully, finish jobs in a couple of hours when possible, and keep the work area neat. Sales staff walk through options for budgets and concerns like pet damage or spills, then stay in touch until the install is complete. The company serves both Southlake and Fort Worth addresses.

Most reviews highlight professional crews, solid communication and good results on insurance and remodel jobs. One review mentions long delays when trying to return extra laminate purchased earlier. The business holds a Google rating of 4.6.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We had an amazing experience with Carpet One! From start to finish, everything was handled so professionally. Justin was incredible - super attentive, always available when we had questions, and on top of every detail. His team’s expertise made our kitchen renovation not only smooth, but actually exciting! We couldn’t be happier with the final result and are loving our new space.”

“Outstanding work, love the results! Chris, Justin, Terry, Pablo, Rosa and all the trades were exceptional to work with. Great customer service and follow up by everyone involved. Remodeled master bath and replaced all flooring. Couldn’t be happier with the results. Highly recommend Carpet One in Southlake for all your home improvement needs.”

“Carpet one was the Best!! We had a great experience from start to finish! Hunter was our salesman and was very attentive, helpful, and easy to work with throughout the whole process. Our installers, Edwardo and Antonio, were awesome! They did a fantastic job, were professional, and really paid attention to the details. The carpet looks absolutely beautiful and we couldn’t be happier with how everything turned out. I would definitely recommend them!”

“Carpet One is all about Customer Service. Our Sales Rep, Dalton, was amazing and knowledgeable and the crew that installed the carpet did a fantastic job and took great care with our furniture. The quality of carpet is outstanding. We highly recommend them! Quality product, great customer service and an excellent triple diamond guarantee. Thank you for a great experience!”

“I was very pleased with the service and installation of my new carpet from Carpet One. Lacie was very professional and helpful in the store. I told her my biggest concern was stain removal because I had spilled both coffee and tea on the carpet in my new home and when trying to remove the stains the carpet looked worse. Lacie explained the best type of material to lookout for in carpets that may be prone to spills. She patiently walked me through the store to find the carpets that met my criteria. I haven’t had any spills on the replacement carpet yet but I’m very pleased with it. I also found the install crew to be very professional and quick. It only took them a couple of hours but they did an amazing job. I will definitely refer friends and family to Carpet One when they are in the market for new flooring.”

“Chris Hughes and his team saved the day! After moving out we realized our primary bedroom closet carpet was beyond saving. We realized this two days before we needed to take listing pictures. I called Chris, he was at my home to do an estimate within an hour, next day I had beautiful, brand new, excellently priced carpet in the closet. He was wonderful to work with ans I recommend him and the team wholeheartedly.”

“We utilized Chris Hughes and his CarpetOne team to replace our wood floors, and related work (baseboards, cabinet repair, painting) following a flood caused by a water leak. We could not have been more pleased! His crew were on time, diligent, flexible, and supremely talented. Most appreciated throughout was Chris’s patience, flexibility, and sound guidance. WELL DONE!”

“We used this company to replace our floors when we had a pipe burst under our house that ruined our hardwood floors. They were fast and courteous, they coordinated with our insurance company and made everything as easy as possible. The flooring selections were excellent and the flooring that we chose is wonderful. We have several dogs and we’re able to find a flooring that helped keep the pet damage to a minimum while still looking stylish and elegant. Chris and his team were excellent! Would highly recommend them for your flooring needs.”

“Great experience. Wesley was very helpful and professional. The carpet arrived and was installed same week. The installers were careful in moving our furniture and did a perfect job!”

“Wesley and the Carpet One installers were great. Wesley was very patient and helpful, he came out quickly to give us an estimate, and we were very happy with whole experience. The installers were quick, professional and neat. Would definitely use them again.”

“I had a fantastic experience with Carpet One-Southlake. The salesman took time to make sure we found the correct wood type and color to match my existing wood. They wove it in to an exact match! The stairs turned out beautiful as well! Installers were professional, courteous, ON TIME and even moved furniture around to help. Great job Carpet One! You have my business from now on!”

“Hunter made this process easy for us. We left the store on our first visit with all the sample we wanted. We kept them for about a week before making our decision without any bother from the store. We had to put off installation for about a month and Hunter took care of everything for us. Installers on time and carpet looks great. Please check this store out.”

“If you are looking for any type of flooring, I highly recommend giving them a visit. They have a large selection of hardwood, engineered hardwood, and laminate, as well as lots of carpet and tile. They listen to what you are looking for and are great about recommendations that fit your budget and goals. We will most definitely use them again!”

“Gary Davis was amazing! He showed up on time, offered suggestions and kept us informed through the entire process. Their install crews were quick, professional and did an excellent job. We will definitely have them back to our house as we work on more projects inside our home.”

“Wes was great to work with! Carpet was a good price and installation was perfect. Very happy with our experience.”

“Chris,Eduardo and his brother of Carpet One did an excellent job of replacing and finishing our hardwood floors in our dining room after we had a slab leak. They were all very professional and thorough in their work. I highly recommend Carpet One for the great work they do.”

“We bought laminate flooring from this store in the spring. The flooring is beautiful but our project is done and we have a few boxes of extra material that we want to return. When we purchased it, I was told there would be a 10% restocking fee. Understood. However, I've now been waiting for over 2 months to even get information on how to return any of the extra material. AND they are saying it will be significantly more expensive. I can not recommend Carpet One. They are happy to sell you the product but FAIL on anything needed after you buy from them. Waiting for months on an answer on returning a few extra boxes is completely unacceptable. I will never shop here again.”

“Absolutely phenomenal experience with repairing my hardwood floors. The price was fair the work was superb. Chris and his team went above and beyond for us. Would highly recommend.”

“I can't say enough good things about Chris Hughes and his team at Carpet One. Chris is a rare person in this field who means what he says -- and says what he means. He's trustworthy and incredibly knowledgable. He's also an excellent communicator and made the entire home renovation process much less stressful for our family. We had severe home damage from a storm that required us to go through insurance to help with repairs. Our first contractor unfortunately overpromised and underdelivered, but thankfully Chris and his team were able to get our home back to pre-loss condition while navigating all of the complexities of trying to match existing finishes throughout the home. Most of our rooms had walls taken down to the studs and the white oak wood floors needed to be completely replaced. It required a team with a variety of expertise including wood floors, matching wall textures, trim, painting, plastering, tiling, and much more. They showed attentiveness and care by tracking with me on all the big (and very small) details that are unique to our home's value. I'd 100% recommend working with their team if you're looking for quality work, transparency and integrity. We're so grat”

“Working with Chris on our flooring needs (wood and carpet) after we experienced a flood in our home was amazing. We received exceptional service. In addition, crews that installed our flooring were professional and paid attention to detail.”