Kiwi Services

Kiwi Services operates as a woman-owned carpet and rug cleaning outfit based in Carrollton, Texas. They handle carpet cleaning, rug cleaning, air duct cleaning, water damage restoration, upholstery cleaning, wood floor cleaning, tile and grout cleaning, and rug and carpet repair for both homes and businesses across the Dallas area. The company has provided these services since 1984.

Customers describe carpet cleaning jobs where technicians such as Korey and Michael removed makeup from a daughter's room and gum from steps, leaving surfaces looking fresh. Some report rug pickups that led to returns after weeks or months with visible dirt, white fuzz, or stains still present, prompting requests for redos that sometimes yielded no change. Others note pet odor removal and repeated warranty visits that addressed spills without the spots returning.

They often schedule appointments quickly, with some customers getting same-day service and technicians arriving within the window while providing cost estimates before starting. The warranty program allows multiple follow-up cleanings over a year at low cost, and staff like Roy handle calls while others such as Rachel manage office details. Service reaches the broader Dallas area with crews working residential and commercial sites.

Reviews frequently highlight the warranty program and stain removal on carpets along with professional techs, though rug jobs draw repeated notes on storage delays and incomplete results. The Google rating stands at 4.5.

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“Kiwi had our rugs for weeks, then we returned in the same condition that they picked them up in. We asked for a re-do and i still couldn't tell if they were even cleaned. There is no quality control for their rug service. From what i can tell, it's a scam. they charged us 500 to store 2 rugs and then brought them back.. (with leaves and all)”

“Update: 02/07/2023 It’s been over 60 days where the accountant and manager Elizabeth stated in email a refund was being processed. She gave excuses for holiday delays and stated in email the refund would be processed the week on 01/16/2023. No refund as of 02/07/2023 and no response from Elizabeth via telephone or email. And, customer service representative states she is not allowed to transfer me or provide information for Elizabeth’s manager or area manager for resolution. 12/06/2023 I didn’t have a good experience with an 8’ x 8’ area rug cleaning. I received the rug back after the initial pickup and there was some white fuzz on it, so I vacuumed it and the carpet appeared to have been deodorized, but not cleaned. There was quite a bit of dust and dog fur. I called in, spoke with a representative and forwarded pictures of the dirt/dust and dog fur after vacuuming and a redo pick up was scheduled. The turnaround time was a week shorter for the redo. The carpet looked bright, but I hadn’t seen it recently and there were no issues with it, so I thought all was good. I vacuumed it to be sure and there was more dirt and dog fur with original taped instructions and manufacturer pape”

“They had my rug for months - first a cleaning then waiting for repair. It was returned soiled and now it is completely disintegrating. It was obviously mis stored and I am concerned it was retuned with rug eating moths The company came to pick up my rug and I specified over and over THIS IS CONTAMINATED They arrive ZERO prepared. I had to supply the covering for the rug. So be prepared - if your had your rug picked up in January- your rug could be contaminated- WELCOME TO KIWI INFECTION CONTROL 3 week later: holidays have been among us - I was asked to wait till after to hear from the rug expert… Radio silence Emailed - oh your rug is in quarantine and we treated it as a customer courtesy- it will be 650$ to repair it (we worked to reduce that from 800$) Why wasn’t I notified prior to treatment - why did you treat without permission assuming I would pay you to repair what you damaged?! Response:Larva hatch within 2-3 weeks of eggs being laid on a rug, I see we delivered the rug back in July and we heard about this issue in December. In all honesty this is would have been prevalent in the rug back in August if it was due to our center. In addition, I checked our records and ”

“I requested rug services on 7/20/21. They told me it would be 2 weeks for it to be cleaned. My rug was dropped off 7/29 and it looked the exact same as it did before. There were even particles of dirt/trash that I pulled out of the rug. I had them pick it up for a redo 7/30. Just received the rug back today, and still have the same issue. I see nor feel any difference and was able to pull more stuff out. I do not recommend this company at all.”

“Kiwi Services is the best!!! Korey has now cleaned our carpet two times and he is efficient and friendly. I spoke to Roy on the phone to schedule our next cleaning and he was so kind, informative, and personable. Don’t look anywhere else for great services and a job well done!!!!”

“Not worth the money. I had 2 rugs cleaned and they brought them back no issues. Was finally able to roll them out and place them where I needed them and found that they were not cleaned very well. In fact they look like they just got vacuumed. The stains are still there and now im having to send them back out again to get cleaned. I will never use Kiwi for anything.”

“I had service done today for my oldest daughter room who hade make up everywhere stuck in the carpet. I also had my steps done which gum was stuck in the carpet. Michael was my technician he is detailed a 5/5 thank you”

“Kiwi is the only carpet cleaning company I will use! My carpets are always thoroughly cleaned and the spots do not come back. I love the year warranty, and they are always happy to come back out to re-clean for a minimal fee. The last time we used them, the technician was very experienced and said he'd been cleaning carpets for many years. That was reassuring! He was on-time and did a great job!”

“I’ve been using Kiwi for over 10 years in a few of our homes and they’ve always done a great job at removing carpet stains, like makeup from my teenager and dog odors. They are friendly and professional. I’ve recommended them to several of our clients as you can’t beat their warranty program! We love the fresh and clean smell in our home and that new carpet feel when they finish.”

“I have been a long time client of Kiwi carpet cleaning, for over 10 years! We have two dogs and I love that I could get their warranty service and whenever I needed them, they were always available in a timely manner to clean my carpets. They always did their very best to get out any stains/spots, and I have always been satisfied with their service. Their service providers have always been professional, and very courteous. I just scheduled another year of warranty service. I highly recommend!”

“I have been using Kiwi Services for more than 5yrs. I am very pleased with them.. I look forward to them coming out and cleaning my carpets. The techs are always friendly and helpful. They leave the carpers smelling fresh and clean. I am so glad i found them and stopped cleaning my carpets myself. I can have them come out as often as i need them too. I like that they are affordable.”

“I've been a customer of Kiwi for 15 years. I really like the warranty plan. They are prompt and on time when coming out. I can get my carpet cleaned throughout the year at a very low cost. The servicemen always do a great job of cleaning my home and I would recommend them to anyone. I will always stay with them, since they do such a great job and the price is good.”

“I have used Kiwi services for about seven years between two houses also. They are thorough and always do a great job. I have had multiple pets and babies and my carpet looks fresh each time after. I love their year warranty plan and use it.”

“I have been a customer for over 10 years. With my carpet being over 17 years old, Kiwi is my best friend!! My carpet is a very light color and Kiwi makes it look brand new each time they clean. The warranty is a great service and eliminates the worry that one spill will spoil and upset my life. The team is professional, efficient and reliable. I would not consider using any other company for my home floor care and cleaning. T. Johnson”

“I have used Kiwi Services for the past 5 years. I find their carpet cleaning services to be better than other services in regards to getting up stains, my carpets smelling good, their prices and of course the warranty visits! The Kiwi staff have always been professional and thorough. In addition, they have always been able to set my appointment quickly when I call. Thanks, Kiwi!!”

“Hello Everyone I would like to share my companies experience with Kiwi Services. We called about 4 companies along with Kiwi Services and Kiwi gave us the better deal. I met with the crew on a Friday at our location and showed what was needed to be done. The crew was very professional and courteous. They were prompt and worked in a timely matter. You have to understand that our carpet had a lot of stains and we all were very impressed with the job they did. I would highly recommend their services to other companies and yes we will be calling them again. Thank you, Antoine”

“I have enjoyed Kiwi services since we started with them in approximately 2005. They are always prompt, courteous, and extremely professional. Their carpet cleaning is amazing and always seem to be able to get even the toughest stains out. Love the warranty service where they come back for one year at a very low price to clean over and over again. I would recommend Kiwi to any one.”

“I have been using Kiwi services for years now & am continually pleased with the outcome. Their Customer Service is "Beyond What's Expected." Above other services we have tried through the years, we recommend Kiwi. We are always amazed at how efficient the carpet cleaners perform. More importantly, our carpets look band new after each cleaning & are easy to maintain. Having two dogs and two cats, we depend on Kiwi Services to keep our house shining. Thank You Kiwi Team!! Applause to Rachel in customer service & Isidro Roles our superb Tech!!!!”

“I recently booked Kiwi to come clean my carpets for the second time. I highly recommend buying the warranty because you get unlimited carpet cleaning for a year for really cheap. It's a great deal if you have kids or pets. My first experience with Kiwi was fantastic. The guy showed up at the beginning of my appointment window, which I really appreciated. He was friendly and efficient. He gave me an estimate of how much it would cost before he got to work so I knew what to expect. Then he cleaned my carpet, which didn't take very long. It looked brand new! It then dried really fast due to Kiwi's special formula/process. The pet stains and smells did not return afterward, and my carpet stayed clean for a long time until we got a second puppy. This time I'm also having them clean my air ducts. I'm excited about this because they told me on the phone when I booked my appointment that they have a unique process that gets the ducts cleaner than other companies. I'll continue to recommend them to friends and family!”

“I have been using Kiwi for many years. They are always courteous and do a great job! I love that they can come out the same day you call them. The warranty program is fantastic and I take advantage of the warranty cleanings numerous times throughout the year. I have an older dog and a 3 year old so those frequent discounted cleanings come in handy. I would highly recommend Kiwi to anyone!”