Crenshaw Flooring

Crenshaw Flooring runs a flooring store and contractor operation from 615 E 8th St in Odessa, Texas. They supply and install carpet, hardwood, area rugs, tile and stone, laminate, and vinyl. The business lists itself as a flooring contractor, carpet store, rug store, tile contractor, and wood floor installation service. Website details note they have handled these materials since 1962 and provide free estimates plus a two year warranty on each service along with the manufacturer coverage.

Reviewers describe tile purchases paired with installation, wood look tile selections, and full install coordination. One account covered a replacement tile order that came in the wrong size after a color change, leaving the buyer unable to return the special order item. Other customers worked with Darrell on measurements and process questions, then had Joe and Mike handle the install work with attention to details and final cleanup. Steve assisted with wood look tile choices and scheduling installs ahead of moves, while another reviewer noted strong tile selection help from the same staff member.

The store takes calls at the listed number and accepts estimate requests through an online form. Reviewers mention staff handling selections and install timing at the Odessa location. Some accounts note long waits at the counter without initial greeting, and one described front desk staff unwilling to share pricing details during a bid request. The business covers the listed flooring types with warranties stated on the site.

Google shows a 3.8 rating from 12 reviews. Comments split between praise for named install staff on tile and wood look projects and complaints about order accuracy plus front counter service. DIRT Score 2.4 from 12 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I purchased tile and installation almost 2 years ago every thing was great.about 2 months ago I needed some more space flooring and took them 1 tile that i had left a They told me that particular color was discontinued.they could get me the same in different color .they looked at the tile and they ordered it in different color.when I picked up the tile and was going to install it,it was the wrong measurements.I took it back to exchange it but was told that they could not take it back because it was a special order even though it was their mistake. I had to keep it even though I cannot use it.i wound up losing 1,500.00 dollars and the mistake was theirs.”

“I had an exceptional experience working with Darrell. From measurements to install, he made sure to answer all of my questions about the process. He was patient (I took forever!), knowledgeable (I had a few questions lol 😊), and he made everything feel easy and stress-free. The installers, Joe and Mike, were just as impressive. They were meticulous, courteous, and took the time to make sure every detail was done correctly. They also made sure everything was cleaned up afterward, which I truly appreciated. Crenshaw has it all yall! Overall, the service was outstanding!, and I’m extremely satisfied with the results. I highly recommend Crenshaw flooring (Darrell, Joe, and Mike) for anyone looking for quality work and professionalism. Thank yall so much 💓 Can't wait for my next project "Coming Soon"”

“Cannot say enough great things about Crenshaw flooring! Steve was recommended to me, and he went above and beyond for our family! From helping me pick the perfect wood look tile, to coordinating install before we moved in, and all the in between, Steve & Crenshaw Flooring did a fabulous job and will continue to get our business and recommendations in the future!”

“Not sure why this place was voted the best for 2020. We went in yesterday morning, wasn't greeted. Stood at the desk for a few minutes while two employees talked to an ECISD customer, wasn't acknowledged. Waited around another 10 min, never acknowledged. We went to Pinner to buy carpet.”

“Hispanic lady in the front is a lazy who doesnt want to inform you on prices snd shouldn’t be in customer service. Was going to ask for a bid but she did not want ourbusiness.”

“Great place and customer service! Beautiful tile choices, ask for Steve!”