Kiwi Services

Kiwi Services operates in Plano Texas doing flooring along with cleaning and restoration for homes and offices. Their work covers carpet cleaning across whole houses, area rug pickup and delivery with repairs when needed, upholstery cleaning on couches and chairs, air duct and furnace cleaning, and grout clean and seal jobs. Reviews mention technicians like Joseph and Gilbert showing up for these services on scheduled days.

Customers describe carpet jobs where years of pet stains, makeup grime, and high traffic dirt came out leaving floors fresh and bright. Joseph worked on light gray couches and white chairs covered in kid and dog use, bringing them back close to new condition after several years. Air duct cleaning from a few years back got solid feedback for thoroughness, and rug services included multiple washes on stained pieces plus careful handling of handmade items during return and placement. Some jobs involved deep scrubbing that removed dingy buildup but left a few spots untouched in other cases.

They schedule with quick callbacks and convenient windows, including one year warranty options noted at low per room cost. Pickup and delivery for rugs gets repeated mentions as helpful, along with reasonable pricing in many carpet and furniture jobs. Service reaches into Fort Worth areas too. A number of reviews point to techs arriving late without calls, missing tools for high vents or specific chemicals, and final bills coming in higher than the phone quote when pet odor treatment or extra scrubbing gets added on site.

Many reviews highlight professional and thorough results on carpets, rugs, and furniture with good customer service from named techs, though others flag billing surprises, incomplete vent or carpet coverage, and follow up issues when problems arise after payment. DIRT Score 4.6 from 987 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I had a great experience with Kiwi Carpet Cleaning! They did an amazing job cleaning my carpet and made it look so much better. The team was professional, friendly, and arrived on time. They were very thorough, and my carpet looked fresh, clean, and smelled wonderful when they were done. I really appreciated their great customer service and attention to detail. I would definitely recommend Kiwi Carpet Cleaning to anyone looking for quality carpet cleaning services!”

“I called Kiwi Services for our air ducts and furnace cleaning because I trusted them with previous carpet cleaning and everything had gone well. Today they came and even though I told them that I had a vent higher than 9 feet high, the tech came without the proper ladder to reach it and told me that nobody had told him anything about it. I scheduled the service on Sunday and today is Thursday.... Then after he finished the 1st vent, I asked him about some black dots that I could still see on the vent and he told me that 'they' don't give him the proper tools, just a rag and a spray bottle... So I asked him to please unscrew it so I could clean it in my kitchen sink with warm water and dish soap and a brush. Oh my.... when he gave me the vent cover, it was 100% black and dirty in the inside!!!! I have a picture that I will try to attach. I just touched it with my finger and it came off!!! He didn't even wipe it !!!! Then I called and asked for another tech and about the ladder and the tools and the lady just said, oh well.... we can't reach that vent, since it is about 18 ft high.... what??? Then she expected for me to still go ahead with the service and pay $807.00 plus taxes, ”

“We booked a deep clean for our light gray couch and a standard clean for one of our white chairs. We have had both for around 5 years and they have seen a lot of life. We have 2 young children and a large dog who all spend a lot of time on our furniture. Everything was very dingy and they made it like new! Jospeh was very professional, kind, and worked very hard to get our furniture looking nice again! It truly looks so incredible. We are so grateful for how hard he worked! We will definitely ask for him next time we need services!!!”

“We hired this company for a general cleaning of our couch, which we’ve had for several years but was in great condition. When the cleaner finished, he told us the gray marks on the cushions were wet spots that would go away once dry. We trusted that explanation and paid at the time of service. Unfortunately, the spots never went away. We tried everything — machine washing the cushion covers (which are machine washable) and using our own green machine — but the marks appear to be permanent. When we contacted the company, providing clear before-and-after photos, they blamed us for the damage and refused to take responsibility. They never offered to fix the problem, didn’t formally apologize, and communication was terrible with slow replies, sometimes no reply at all. We got our money back indirectly by disputing the charge with our credit card company. Now we’re left with the cost of having to replace our couch cushion covers. This company was unprofessional, careless with our furniture, and unwilling to stand behind their work. Avoid at all costs.”

“Had our house Air Ducts cleaned by them a few years ago, they did a great job. Great customer services, and a great prices. I plan on using their services again very soon.”

“I took service for carpet cleaning for my entire house. I completely satisfied with the services.The team is very professional and knowledgeable. I really recommend Kiwi service if anyone looking for great service with affordable prices.”

“I got a bid for grout clean and seal for about 300 sq ft. They gave me an estimate of about $230. Said that was a special price. So we set appt for a two hour window. The tech showed up 30 minutes late (outside the window) with no call to reset expectation. I had to call to find out what was up. Then this kid shows up in a dented up personal vehicle, with no indication it is a KIWI employee, until I see a tiny logo on the pocket of his dirty tee. Not a big deal until he gets inside the house... The tech came in and looked around, then said some of the grout would need a chemical that he did not have with him. He would have to go back to the shop to get the chemical. Then he said it would be an additional $130 above the estimate. That's 57% above estimate. Screamed bait and switch. He said "I'm Sorry". I told him,"Don't be sorry, be ashamed." Then I kicked him out. Had they been more forthright about the estimate, perhaps I would have agreed. But this was completely unprofessional. Choose another company.”

“If I could give 0 stars, I would. I am extremely disappointed with Kiwi Services. When I called to get a quote, I made it clear that I needed both carpet cleaning and pet odor removal. I was quoted approximately $226, and based on that conversation, I reasonably assumed the pet odor treatment was included. However, when the technician arrived, I was told that pet odor removal was not included and would cost an additional $200. Although I was frustrated, I agreed to pay it so the work could be completed. Afterward, I contacted the sales representative, Gilbert, to understand why the final cost was nearly double what I expected. He explained that pet odor removal is determined on-site—something that was never mentioned during our initial call. The conversation was disappointing, as I felt he became defensive and implied I was accusing him of misrepresenting the service. He even offered to have the call reviewed, which ultimately led to no resolution beyond a free warranty cleaning. Unfortunately, due to this experience, I have no interest in using their service again. I found the pricing to be misleading and the customer service lacking. I would not recommend Kiwi Services.”

“Kiwi still remains quick and easy to work with! Call back was great, scheduling was convenient and price was amazing, I particularly like the one year warranty for $8 per room! Thanks Kiwi!!”

“I had two area rugs cleaned and they came back to me so thoroughly cleaned and prepared! The pickup and delivery service was especially helpful. I will use Kiwi for all future carpet and area rug cleaning!”

“This is our first time using KIWI. I have to rate them 10 out of 10 for the Carpet Cleaning of the whole house and the Exceptional customer service from Joseph 💥!! Also the pricing was very reasonable for the 4 rooms that were cleaned 👏 👌 Thank you Joseph 😊”

“Kiwi is great! I’ve used them for upholstery, rug, and duct cleaning. They are always very thorough, prompt and have great customer service.”

“Sent in 3 hand made rugs, and one with repair. KIWI did a great job communicating cost of repair and cleaning. Rugs were returned during time frame, and my delivery guy was awesome! He helped put back all the rugs, and helped move furniture back into it's place. He made sure the placement of the clean rugs was correct, and was super courteous. great job yall!”

“Kiwi services have done an amazing job removing make up grime, high traffic soiling and pet stains on my carpet. I've used their services many times over the years and they have always provided exceptional quality and Very flexible scheduling as well. I recommend Kiwi to everyone!! Vic.”

“Kiwi Services did a great job cleaning our valuable rugs. They were professional, handled everything carefully, and made the rugs look new. Their prices are very reasonable, and the pickup and delivery service made the process super convenient. I highly recommend them!”

“We were charged double the amount we agreed to and kiwi refused to resolve the issue. They also never provided an itemized receipt.”

“I called around to get a quote, the only reason why I decided to go with KIWI is because of the turn around time. I was told it usually took one week to clean it and it would be back in no time. I asked about the payment and was assured the payment would be asked for one day before the rug was cleaned and returned. I also scheduled the latest pick up time and the lady and I agreed after 6pm. On May 5th, a KIWI employee picked up the rug at 3PM and asked for the payment up front. It's now May 26th and KIWI has not returned my rug and I paid cash when the guy (whosename I did not write down) picked it up. I have called multiple times, asked for a manager and no one has returned my rug. I was told by an employee at KIWI they can return my rug but I wouldn't get my money back. The only excuse I get is "the manager will call you back". I've waited patiently, it's absurd on how they run that place. I called again and was told the rug is still on hold because they are very behind. After 21 days, they still haven't cleaned my rug. I would not recommend KIWI to anyone. This does not allow me to post any pictures of the results but my rug has been destroyed with stains. Go to photos, that's”

“I had to pay triple the amount than what I was originally quoted for cleaning the carpets of my small home. They quoted me $235 over the phone, and when i mentioned i needed the pet cleaning, there was no mention of extra fees. When the tech came, he advised the cleaning would be extra but couldn't tell me how much before he started. I was so stressed from moving all the furniture and keeping the dogs out of his way, i said to go ahead and clean anyway not knowing the final bill would take a whole paycheck. Went from $235 (and this is not a steam cleaning its a scrubbing) to $774. Wont recommend, because of the unclarity in communication when it comes to pricing. The chemicals they used did do the trick, the urine smell is gone, the stains have faded and it feels better in my home, but the price was such a shock. The chemicals didn't look to be made of gold but i am not the professional, only the customer who learned a valuable lesson.”

“I had a poor experience. I hired them to clean my carpets, vents and the air handlers after having my house remodeled. They didn’t clean all of my carpets. Most of the stains did not come out. And I immediately noticed that they missed a couple of the return registers. The first time I changed my air filters after their service, they were so clogged they had become lodged in the air handlers. It was really hard to get them out and I ended up cutting my finger. The dust was clearly from the construction. So, the person never changed the filters. Nor did he clean the air handler. The customer service department told me I waited too long to let them know. They wanted another $440 to redo the work.”

“I have used Kiwi Fort Worth several times to clean my area rugs and they have been fantastic. I had a few pet stains which needed deep cleaning and they washed my rug several times. They pickup and deliver and are friendly and quick. You never realize the difference until you get your rugs back…It makes a huge difference and brightens up your room again. Customer service is outstanding. I would recommend Kiwi hands down.”