Enviro-Serv

Enviro-Serv operates out of Waco, Texas, and handles flooring work along with water damage restoration, fire and storm repairs, mold remediation, remodels, construction, carpet cleaning, air duct cleaning, and upholstery cleaning. The company has run in the area since 1993 and takes on residential, commercial, and multi-family jobs. They keep crews available around the clock for storm calls and send out IICRC certified technicians on every project from start to finish.

Customers bring them in for carpet installs and cleaning, flooring fixes after leaks, duct and fireplace cleaning, couch cleaning, and drying jobs after floods. Reviewers note Tania sending crews promptly after hours to apartment sites, Anthony and office staff handling carpet work, Ab and Eli finishing duct jobs neatly and on time, and Jason staying patient during remodel steps. Some drying jobs left marks on floors that needed follow-up, while others wrapped up with solid results on installs and extra cleaning tasks.

They answer calls quickly and often dispatch crews the same day or after hours, with many jobs quoted at fair prices and finished on schedule across Waco and nearby spots. Office staff fields most requests, and crews explain the steps before starting, though a few projects ran into gaps where return calls slowed things down or crews arrived without set appointments.

Reviews total around twenty across sources and split between strong marks for professional crews, timely arrivals, and clean results on cleaning and flooring work and lower marks for scheduling misses, slow updates, and extra charges on insurance jobs. Google shows a 4.1 rating from zero reviews.

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“I can’t say enough great things about Enviro-Serv! Their carpet cleaning, carpet installation, and restoration services are absolutely top-notch. From start to finish, they were professional, responsive, and truly cared about the quality of their work. What really sets them apart is how they treat their customers—they make you feel like family. They take the time to explain everything, make sure the job is done right, and go above and beyond to deliver amazing results. Whether you need your carpets cleaned, replaced, or restoration work done, I highly recommend Enviro-Serv. Honest, reliable, and exceptional service every time!”

“A great company that cares about their customers. Thank you Enviroserv for always stepping up to the plate for our management team and our residents. Tania is the best of the best and dispatches someone to us very promptly after hours. Keep up the great work!!! Karen Westchester Square Apartments”

“I have used Enviro-Serv several times for my couch and car cleaning, as well as flooring installation. Very professional, timely, & great service! Definitely recommend!”

“Got to me quickly and did a good job cleaning carpets.”

“My insurance called EnviroServ and the nightmare began. The only communication was when I called and bothered them for information. The scheduling was a disaster, the work dragged on, and then I received an invoice for work that was not performed by EnviroServ. They specialize in charging high prices to milk the insurance cow. After months of no communication to justify the invoice amount, including legal intervention, they decided to just charge for the work they did without all of the extra. They got money from the insurance for work that I did right after the house flooded, but before they showed up. That wasn't shown to me until well after the fact by the adjuster. Don't use EnviroServ. Avoid the headache. Find local handyman, but don't use them.”

“The only company I’ll call for carpet cleaning and air duct cleaning! Anthony and the office staff are the Best!”

“We have used Enviro-Serv for over ten years and their team is very professional with a wide variety of wonderful products. They provide a variety of services as well such as flooring installs, carpet cleaning, and duct cleaning eliminating the need to hire multiple vendors. In the apartment industry this makes life much easier. I highly recommend giving them a call if you are in need of these services.”

“After flooding from the awful storms last month, they were hired by my landlord to dry the carpet in my guest room. After the picked up their machines, the machines left obvious black marks in the 2 places where their machines were sitting. I complained. They claimed it was "dirt" from under the carpet. Wrong. The dirt stains are brown. The stains from their machines are BLACK! ITS BEEN OVER A MONTH AND THEY STILL HAVE NOT RESOLVED THIS ISSUE! I can't even use my guest room! I have stuff stacked in my dining room. For over a MONTH now!”

“Incredible service, price and support. They are outstanding to work with when it comes to equipment rental and support.”

“I’m only leaving one star because I have to. Chris Spanos has the WORST customer service ever!!!! He said he would send guys MULTIPLE TIMES to get our flooring/walls done after our water leak. Not only did no one show up but he COMPLETELY stopped answering our calls and texts!! When he did decide to send someone to our house we were 8 hours away out of town and he didn’t even call to tell us. The office staff called me and I told her we no longer wanted their service. Did Chris ever call to apologize or set things straight!?? Heck no!!! What a sorry excuse of a person. I will never recommend him or this company to anyone I know!”

“Start out promising you the moon and very friendly. But this doesn’t last long before Chris and company begin failing to get job done in timely efficient manner. Then do not answer or return your phone calls/messages, not doing all work that was listed or promised would be done, show up with out making appointment. When they do send someone they do not notify you they are coming so you can be available; what professional company sends workers without setting appointments with customer first. Calls to office manager at least get answered but don’t get results. I suggest finding another more reputable company. And to top off bad service they hit and damaged my mother’s mailbox and have yet to replace it. Starting complaint with BBB. They need to close their doors or restaff company”

“They came out and cleaned our carpet Wednesday and I was so impressed with how well they did! Amazing prices and the best service. Highly recommend!”

“Our apartment complex sent these guys out today after we told them our dryer vent needed a chimney sweep. . The first company they sent out was awful but thankfully they chose someone new to take care of our needs this time.... They were very professional and a pleasure to deal with. I'm so glad they sent EnviroServ. Will definitely recommend them to anyone and will use them again for sure in the future if the need arises.”

“Jason has been very helpful in all aspects of the remodel and is very easy to work with and patient. Altho service has not been completed yet due to circumstances beyond their control, I have every confidence it will be completed.”

“They came and cleaned out ducts and fireplace. They were very respectful and polite and very tidy! Such a great company!!! Ab and Eli are an asset to the company!”

“Punctual, professional and very affordable. The young man was kind, respectful and thorough. 10/10 will definitely use again & highly recommend.”

“Very professional and prompt to appointment. Second time I have used them and would do it again.”

“Great company! Courteous, prompt and very professional.”

“Great company, Great people They will do just about anything for you. There isn’t a job to small or to big for them.”

“Great service with fantastic pricing. Check these guys out because you will not be disappointed.”