Southwest Pools & Spas

Southwest Pools & Spas runs concrete and foundation work tied to pool and spa projects out of Abilene, Texas. Frank Perez owns the company and they handle pool construction, spa installation, remodeling, plaster and coping fixes, pump and system repairs, plus retail sales of hot tubs and supplies. Their listed categories include concrete contracting and they cover jobs in Abilene and San Angelo.

Customers call them for new inground pools with custom features, salt system conversions, pebble plaster changes, autofill repairs, and annual checkups. Reviewers note issues like flaking coping rock that wore down mortar joints and plaster that needed replacement after eight to fifteen years, plus one case where spa repairs left a leak. Positive outcomes include pools finished in two months with extra concrete work by Sesar, pump swaps completed in under an hour by Kortney, and system orientations that left owners able to run everything themselves.

They respond to service calls the same afternoon in some cases and keep owners updated during builds through sales staff like Dave. Service for San Angelo jobs comes from the Abilene crew and customers pay drive time on those trips. Techs such as Courtney and Liam handle on-site fixes for pumps and cleaners while staff like Jules and Bri schedule visits and answer questions at the showroom. Some waits stretched to weeks for parts or deliveries and one electrical subcontractor drew complaints for delays stretching six months.

The Google rating sits at 4.5 from zero reviews. Recurring comments cover solid pool builds, helpful orientations from Kortney, and steady maintenance support from the crew, mixed with occasional delays on service parts and one coping material complaint.

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“Beware what rock they use for coping. Soft Ok rock was sold to me at 50% reduced rate. It flakes and wears away leaving mortar joints “taller” than the rock. Around the spa it wears very quick and gets your clothes dirty like red dirt does. The pool plaster wears away quickly and needs to be replaced within 10-15 years. Service for San Angelo comes from Abilene area and you pay for the drive. Took over 18 months to repair plaster in Spa that was 8 years old. After repairs the spa doesn’t work proper and is now leaking out the wall of the spa.”

“Frank Perez, the owner, excellent gentleman, the representative that I dealt with, Jason Holbrook excellent! I give each of them a five star rating! Their retail staff are amazing! However, do not let them use their subcontractor for the electrical! In my personal opinion EXPRESS ELECTRIC run by Juan, maybe one of the worst customer service experiences I’ve ever had in my entire life! You cannot trust this gentleman to wire your pool! He delegates the actual wiring work to others, does not inspect their work, and I literally waited six months for my pool light to be fixed!”

“Shout out to Kortney & Bre…they are two of the finest pool & spa professionals I’ve ever had the fortune to work with. They’re courteous, kind, friendly, honest and timely. If you’re looking to create a pool and or spa I highly recommend Southwest…..to me they’re the BEST IN TEXAS! Ask for Kortney or Bre … they’ll take excellent care of you.”

“Kortney was outstanding teaching me how to work the new pool system! He took the time to let me take pics and take notes and answer all my questions! Phenomenal service!!”

“We are loving our new pool that Southwest Pools in Abilene has installed for us. They did an awesome job showing us how to maintain the pool. We couldn’t be happier with this wonderful company. We highly recommend them if you are looking into getting a pool.”

“Annual pool check up today. All things are good. Courtney and Liam are kind, knowledgeable and professional.”

“Overall excellent experience with our new pool! Dave was great with the sales process and super helpful during the build itself keeping us informed. Once completed, Kortney gave us an excellent orientation on the operations and has been extremely helpful in resolving a couple minor issues in very timely manner!”

“I just completed the purchase of my 3rd spa from Southwest Pool and Spa. Very satisfied with the service received over many years. On the last purchase, Bri was great with sales and answering all questions on a salt spa. Delivery was good and on time. Kourtney, their tech help correct a problem with my electrical from previous spa. Thanks”

“I spoke with Bree to schedule a service technician to check out our pool pump and automatic cleaning system. Bree was very helpful. She was able to schedule Courtney to come out that afternoon. Courtney was very personable and it was clear he is an expert at what he does. Courtney fixed our problem and made sure everything was working correctly before leaving. Thanks to Bree and Courtney for delivering great customer service!”

“As a local Realtor I am in constant need of excellent contractors to make repairs. I had a pool in Abilene that needed some love. Bri was my contact person, she was so helpful and went out of her way to talk to me and make sure all the systems of this inground pool were in order. After discovering one last issue, she sent her Techs out the same day so we could close on the property. They are knowledgeable and helpful. Great local business !!”

“We are very pleased with Southwest Pools. Dave was great designing our pool. Sesar and his crew are very professional and they take great pride in their work. Jules and staff in the showroom are very knowledgeable and helpful. Frank and the Southwest Pools & Spa team did a fabulous job. Thank you for a job well done!!”

“We had a pool built in 2015. Dave was our salesman. He was very trustworthy and worked with us to get us exactly what we wanted for the price we wanted. He’s also a very nice person to deal with. They completed our pool in exactly two months. Cleaned up after themselves and even had Sesar do some extra concrete work (he’s great too). We are very happy with our pool and have had no issues so far. We got a salt water pool which I highly recommend as it’s much easier to take care of and doesn’t cost you an arm and a leg for chemicals. We had a chlorine pool before and would never go back unless we didn’t have a choice.”

“Everyone at Southwest Pools was so helpful to me the first time I went there to discuss getting a pool. I was treated like I was number one and everyone was patient with me and answered all my questions. I continue to use Southwest and they are always helpful and act like every question and concern I have about my pool is important and not just another "dumb question" . I am impressed by the professional yet family-like atmosphere and look forward to dealing with them. My pool is perfect and I am very satisfied. I will ALWAYS refer them to my friends, family and strangers!”

“Outstanding service from Southwest Pools & Spas. Jules is very knowledgeable and very helpful. She did a great job explaining different features on spas and gladly answered any questions offered. Jules is very pleasant to deal with and always willing to help. Kortney provides excellent customer service, very knowledgeable in his trade, & goes above & beyond to offer outstanding service. Kortney is a true asset to your company. Southwest Pools & Spas go the extra mile to take care of the customer. Gladly recommend them. Thank you for the great service.”

“Kortney came by and had my pump replaced in less than an hour. Very pleased with him and the job he did.”

“Very friendly and helpful! I'm going to try the treatment he suggested and then hopefully be back to not have this happen again!”

“Had them build us a pool in 2018. This year the autofill started leaking. Have been in contact with them for the past month to get the autofill replaced/repaired. Per Amy "Autofill is on backorder" yet I don't seem to have a problem in ordering the exact same one they want to use. Told them I would purchase it and they can install it....that was shot down. The backorder of the autofill doesn't seem to be negatively affecting their pool builds. Seems they care more about building than performing service for a prior customer. Very disappointing.”

“After a horrible experience with our initial pool builder, we turned to Southwest. During the last 5 years, Southwest has replaced our single speed pool pump with an energy efficient variable speed pump, converted our pool from chlorine to salt, and changed our plaster bottom to PebbleTech. Our pool now runs 24/7/365 with no problems. In addition, the team of Jules and Kortney help keep our pool in balance! Southwest are the best!”

“Frank and his team go above and beyond on customer service. They have built more than one pool for our family and we couldn’t be more pleased. Service beyond the sale on both of our pools and we have been very impressed with their professionalism.”

“I bought a $10k Spa earlier this year and paid for it up front since it was setting on their showroom floor. I live 4.9 miles away (I odometered it). No lie, it took them 4 weeks to deliver it! When they told me why (before delivery) I figured it must be a pretty involved task to transport and deliver a new spa and that was the hold up (they can apparently only deliver one a week on Saturdays). Well, from the time they called that they were heading my way until it was set in place on the slab I had poured for it, it took them about 30 minutes total time! In other words, I paid up front and STILL waited 4 weeks for 30 minutes of their time! I'm giving 2 stars instead of 1 because the Spa does work very well, so there's that I suppose... this just seems lame to me.”