Randolph Door & Lighting

Randolph Door & Lighting handles garage door work and lighting sales out of their showroom in Corpus Christi. The company installs and repairs garage doors including openers and panels along with selling and ordering light fixtures for homes. Owner Jack oversees operations and staff handle both the door service calls and the showroom sales for coastal and other styles. Customers reach them for new construction projects and existing home fixes on three car garages and single doors.

Reviewers describe garage door installs that used poor boards needing later replacement and failed inspections along with openers pulling out of frames after a year. Some jobs involved adding ranch style panels and Raynor openers where staff like Bettie guided selections. Others called for quick fixes on broken doors and got help from J.R. Romeo and the crew who showed up early and explained the work. Lighting side jobs included picking fixtures with Billie for new builds and ordering specific items from limited stock or clearance. Fireplace deliveries came up in a couple cases but often led to wrong units and extra wall damage.

Service calls sometimes arrived the same morning after an early contact but other times crews missed appointments without calls or left jobs unfinished like damaged seals that stopped doors from working. Communication often meant long waits for callbacks from Betty or the office with repeated reschedules and no follow through on quotes or parts like springs. Pricing came up when one repair was quoted at a thousand dollars after warranty. The showroom sits south of the post office on Weber near Saratoga and customers note the older displays hold unique items not found in big stores with some sale tags.

Google shows a 3.7 from 46 reviews with common notes on staff knowledge mixed against complaints about rude tones missed messages and incomplete garage door work. Positive points focus on selection and a few helpful crew members while negatives repeat across installs repairs and showroom visits. DIRT Score 3 from N reviews on Finds.

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“Stopped by because they were having their Pal-entine's Day Sip & Shop. The show room is very spacious and feels so welcoming and inviting with the natural light coming in. The showroom was decorated super cute for the event and they had a refreshment area as well. I found a new coastal themed light for my breakfast area and cant wait to install it. Highly recommend Randolph's not only because the employees are always super nice, helpful and knowledgeable, but because they are a small local business and put their all into each customer!”

“I purchased a home from Ricks homes 4/20/15 for 395k dollar home. Randolph Door & Lighting installed my garage doors 3 car garage 8/20/16 my electric door opener bar pulled completely out of the stile of the garage frame called said sorry out of waranty. 4/12/17 the other door did the identical thing. I called they sent a rep out he told me he would see what they could do. Randolphs never called back so I called them theysaid it would be a $1000 to fix them. The bad part is they would not honor the craftsmanship of the garage doors. I fixed them both for a total of $16.00 and an hour of my time. This place will rip you off and not honor their craftsmanship or door quality after a year. I highly reccomend not using them. I spoke to the manager asked for the owner to call me and never heard from him. Very poor communication from this company stay away!!!!”

“Buyer beware. This company equates to the height of poor customer service. Wrong fireplace was brought to the house twice. At the same time, they scratched our tile. When we tried to remedy the issue, representatives of the company stated we were the source of problem and refused to provide the proper fireplace. At the end of the day, we were left with an even bigger hole in the wall - scratched tile and no fireplace. Buyer beware.”

“They have a very knowledgeable sales lady - she buys their lighting products, can tell you what you need to know, and order what you need! Their in-store stock is very limited, so if you are patient I recommend finding out the brands they sell, looking online or in their catalogs to find products that will work for you, and waiting until the lady can get them for you. Also, if you need only one fixture that doesn’t need to match any others, you can check out their clearance section.”

“Call Randolph Door & Lighting for quick, professional garage doors fixing & installation. I called early morning & Randolph service crew was at my residence fixing my garage door before I knew it. These guys are great. Extremely informative & very professional. Thank you J.R, Romeo & the crew Very happy R.D&L customer c.a”

“We went in for a new construction home, the person who was supposed to help said we needed an appointment after waiting for around 45 minutes to see if she could "get to us". Would have been nice if she made the appointment at that time, or if because we waited she would have told us we couldn't be helped that day. We have tried to make appointments, THEY had to reschedule three times. When I called, this person never seemed to be available even to make an appointment. I Work out of town and this is extremely inconvenient, and since no one returns my messages it's impossible. We will go with someone else for lighting our new home. They lost a huge sale.”

“I would have given a negative star if I could. They went to service my garage door. First time they were supposed to be there, they ghosted. No body called or anything. Next time I scheduled them again which they came through. My agent had to let them in the house as I am not living in house right now. They started working and told me they would call me as soon as they are done. Didn’t receive any call all day and I checked next day. The bottom seal of the garage was damaged. And the garage wasn’t still working. So they basically made my situation worse.Then they didn’t pick up my phone and kept putting on hold. I won’t recommend business with them strongly.”

“I usually don’t ever give negative reviews but I had such a bad experience here I wish I could give a zero star rating. My husband and I just went here as we are looking for a dining room light fixture and wanted something unique and not from a big box store. There were several employees working when we came in and one or two customers at the most. No one said hello, asked us if we needed any help or even acknowledged our presence. There was a chandelier we were interested in purchasing but after th lack of customer service and apparent non interest in our business we opted to look for the same light on Amazon. Which we found for about the same price. We would’ve loved to give our business to a local small business but not with their attitude. Hopefully this isn’t the norm for them.”

“This is an older looking showroom, but they have some really cool fixtures. They have lots of things on display and can order much more. These are things you're not going to find in the big box stores. We worked with Billie to pick out lights for the house we're building. She showed us some beautiful fixtures based on our style preference. They have mirrors on display. They work on garage doors too. Check tags on display items for sale prices. This showroom is located just south of the Post Office on the opposite side of Weber and south of Saratoga.”

“Betty at the front office is rude. I would personally not recommend them because the way they treated me and my wife. We called just to check on the light fixtures and she answered like if she could give us information with a rude tone. She must not like her job but that isn’t my fault or my wife’s fault. Betty hopefully you become more approachable because you won’t last long with the job you have if you treat people the way you do.”

“Went to get quote for $2000 Clopay door and a week latter still nothing, went back in and asked what's up with that same lazy lady told me , oh we must not have heard back from them yet. Went to home Depot got printed quote in 6 minutes and was told they were the only Home Depot installer. Went back again asked to buy upgraded garage door springs same lazy lady told me they had ZERO IN STOCK. Never even offered to order any. Ordered springs on Internet ....4 days latter installed them myself.”

“Employees are extremely difficult to work with. The contractor coming to replace a fireplace ordered the wrong fireplace TWICE after supposedly assessing and measuring. Tile in our house was damaged. I’ve left messages with the office numerous times to have things remedied and the owner fails to reach out and the employee never returns messages.”

“Great customer service. We always come back to them because they are great to deal with and have great customer service.”

“Got our garage door installed very poor. Installation. And . used bad boards then had to come back replace them then still didnt pass inspection was promised a outside locking mechanisms and after instalation never got one. Sad . will not recomened them . and wish they could makevit rite”

“My wife and I updated our garage doors to Ranch Style panels and added a garage door opener, both Raynors. Bettie at the front desk was very knowledgeable, professional and helped us through the whole process.”

“Looks like the negative reviews outweigh the good ones. If I had a business, my employees would at least make an effort to satisfy customers. Seems like they need schooling on hospitality. Their complacency pretty much sums it up.”

“Horrible and rude company. Installed a garage door in my house-doesn't work. This is third time out to fix it and now they are making me wait almost 10 days, while they are out installing new units-I sit here with no opener and I have already paid. Owner, Jack, will not return calls-Rude staff and incompetent..”

“Great selection, great staff, good prices. Not your big box store. Totally unique items. My wife and I love this place.”

“Called today, left my number, only person that could schedule an appointment was named Betty who was at lunch. Never received a call back ! The gentleman who answered seemed less than concerned that I was needing a service call so won’t be using Randolph again, eventhough we’ve used them for years. Pathetic service now or lack of. Called a competitor and they were here in an hour.”

“I walked in looking for something very specific light fixtures with item numbers, pictures, and model numbers. When I walked up to the counter the lady was immediately telling me no they don’t have it and that she would have to look it up..... and so I said ok so is there someone here who can help me with this because I have all the information here and she sorry we don’t do that. I guess they don’t help there customers. Rude staff.”