Wayne Dalton Sales Center of Dallas

Wayne Dalton Sales Center of Dallas operates as a garage door supplier in Irving Texas. Since 2002 it has run as a wholesale distribution center handling residential garage doors commercial doors openers parts and accessories. The location stocks parts spray lubes and provides services including spring cutting section cutdown glazing cutdown on-site section insulation and delivery. Mark serves as manager at the Gateway Drive site and the business sells only to dealers rather than direct to homeowners or contractors outside that channel.

Customers report ordering top panels for builders grade doors needing torsion conversions on broken springs and requesting spec sheets for specific models. Some describe calling for emergency service then facing demands for full door replacement after an initial panel diagnosis. Others mention placing orders for 14 by 14 doors or single panels only to receive wrong parts after long waits or face refusal on after-hours pickup. Reviewers note requests for quotes or information on one model door that go unanswered or get transferred without resolution while warehouse staff hand over items without guidance.

The business sets part pickup hours that change without notice with no orders accepted after 2 pm and no pickups after 3 pm. Communication often involves long holds unanswered phones or no email replies and an emergency fee that precedes a shift to less helpful responses. Pricing comes up as high for single panels compared to full door costs and delivery can stretch a year past the promised date with repeated next-week assurances that do not hold. The Irving location on Gateway Drive draws comments about quick demands to leave the lot and slow overall processing for installers seeking panels.

Google lists a 3-star rating based on zero reviews though customer accounts repeatedly cite poor attitudes after payment slow warehouse help and resistance to direct sales. Positive notes single out Wendy for professional handling and Keith along with his staff for product availability and service during earlier periods. Recurring complaints focus on inconsistent hours rude follow-up and delays that leave orders incomplete.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“The manager Mark does not let any company pick up parts after 3:00. I called in to pick up a part at 2:35 on my way there. They said I can't place any orders after 2:00. They constantly change their hours for part pick up. This place blows. I recommend doing a torsion conversion on every broken Torquemaster spring, and stay away from this terribly run place.”

“Worst service ever They were super nice before we paid the outrageous “emergency” fee — after that, their attitude completely changed. Every time we called, they were rude and gave us the runaround. The tech did nothing but say we needed a new panel, and then the office never followed up. Three days later they suddenly said we had to replace the entire door. They got our money for doing absolutely nothing. Stay far away from this company.”

“This place is a disgrace!! You have on your website we accommodate all customers!! But when you call them,it's we only sell to dealers!! Everything is about money and it's a shame what America has become, I see why you only have 3 star's bc you guy's suck at customers service and everything is about ripping people off!!! Everyone hates that you can fix stuff on your own and you won't pay the inflation price that they are trying to charge!! I hope 1 day that the owner of this company realized at some point you better start taking care of customers or you won't be in business that long, customers are what keeps you in business, I don't know how many time i jave to let people know that without customers you're nothing!”

“This company keeps getting worse each time ,,, worst customer service,, lazy guys in the warehouse don’t help the customers,,, they just give you the parts the wrong way,,, I will not be buying from them at the Irving location on gateway,,,, it was so so much better when Keith was running that place”

“This company is a rip off, tried to order a 16’ top panel builders grade and that quoted me $700 for 1 panel, I can buy a complete door for that price. I have been in business for 35 years and I will never do business with this company, people working in office don’t care.”

“I do not know overall - Customer service: All we need is a simple spec sheet for 1 model door that they provide to builders and residential installers. However, unless I'm the actual installer or home builder, they will NOT provide it to me.. Correction: They lady who answers the phone would NOT send me to anyone who could help or provide the spec sheet. If I'm NOT the builder nor the installer, I'm the contractor who hired my garage door installer. He is slammed - Doesn't have the spec spec sheet. Again, Not asking for price - availability - nor information on many doors. Simply 1 model. ONLY the 1 spec sheet. Normally these are available on manufacturers websites. Wayne's Dalton's website is down & has been for at least 2 days. I'm out of time. HOA want this information before approving my hail damage repairs to my home. If not provided today, everything will be pushed back until My installer is out of the hospital or while in the hospital with Covid, can provide his customer number. NEVER should any tell a customer NO. should always say let me look into it - and look into it.. Problem with Business today compared to those in the 70 -”

“On April 27 2021 I ordered a 14x14 and finally today April 21 2022 I can pick it up, they promised since August every week, next week or next week, 90% of the time they would not answer the phone, never email back when promise… then finally got wrong parts & had very hard time to get the right ones…. Just absolutely a nightmare… I paid 50% down 👎🏼👎🏼👎🏼👎🏼👎🏼”

“Wasn't even in the parking lot for more than 2 minutes before. Someone tried to tell us to leave their parking lot. What if I was a customer and I was looking to buy a garage door? This is how you treat customers, I will no longer have further business to do with this company. Poor customer service”

“Even when the GARAGE Door industry is going through a tough time we can always count on Wayne Dalton having what we need to get our customers taken care of. Thanks to the great staff they have.”

“Wendy does professional work. She's very kind and helpful, so I really recommend Wayne Dalton.”

“Would give no stars if possible...had a 6am appointment they finished 12:30....then left trash and 20 ft wooden shelves in my trailer”

“They act like people have to beg them to sale us their products. I been asking for a quote and i kept getting transfer without an answer. Really bad service.”

“I went to office to see door they not accept show me doors no help”

“This company does not care about the purpose of the installers they are too slow they take too long to give you a panel ⚠️❌”

“If you have any respect for your time, go to literally any other vendor for your garage door supplies.”

“Keith and his staff have great products and excellent service.”

“A two-and-a-half-hour drive it's well worth it”

“It takes too long for Everything.!”