Winston Garage Doors

Winston Garage Doors operates in Irving, Texas, and handles garage door repair and installation work. Their services cover custom garage doors along with roll-up, glass, wooden, and overhead models. Technicians address issues such as broken springs, sensor and lock latch problems, remote function failures, and alignment concerns on older doors. Reviews name technicians including Jerry, Kyle, Josh W., Peter, and Austin who perform these repairs.

Customers describe repairs on older doors where broken springs were replaced and the door returned to working order in under two hours. Warranty claims often involve quick diagnosis of sensor or remote issues followed by same-day fixes when parts are available. Maintenance visits include recommendations for yearly checks and tips to keep doors running between services. Some jobs required follow-up after initial spring replacements because alignment worsened over time.

Response times range from next-business-day service after a Friday request to appointments scheduled ten days out or rescheduled multiple times due to cancellations. Technicians sometimes carry parts for immediate repairs on multiple doors during one visit, though others arrive late or leave jobs incomplete. Several reviewers note higher pricing compared to other quotes received, and communication about delays or appointment changes draws mixed comments. Service focuses on the Irving area with work on both residential doors.

Feedback includes strong marks for knowledgeable technicians who explain issues clearly and complete fixes efficiently alongside complaints about repeat breakdowns, long waits, and costs. Google shows a 4.5 rating from 1518 reviews. DIRT Score 4.4 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I needed my garage door repaired. I put in the request on Friday and they came out Monday. I could not have asked for a better experience. Jerry was wonderful to work with. Very pleasant and knowledgeable. He told me what was covered and what wasn't. I knew there was lots that would need to be done since it's an older door. He got it all done and in great working order under 2 hours. Very clean and I'm so impressed. I will definitely use them again for any maintenance and when I'm ready to get a new garage door”

“AVOID THEM. No even a half day after the technician came to replace a broken spring and this happened, see pictures. They didn’t came the same day for repair. They give me an appointment in 10 days.”

“Kyle came by for a warranty claim and was able to diagnose the problem right away. After explaining everything that was wrong I thought my garage wouldn’t be fixed for another week or more. Kyle assured me he had all the parts and would fix it that same day. He was upfront and very understanding. Kyle did great work and my garage is back up and running smoothly”

“I had a very positive experience with this garage door repair service. They were professional, knowledgeable, and able to identify and correct the issue with the garage door sensor/lock latch and remote function. The wall remote and car remote were working, but the problem appeared to be related to the side sensor, and they handled the repair properly. I appreciate that they took the time to check the system, explain the issue, and make sure the garage door was functioning again. Reliable service, professional communication, and helpful troubleshooting. I would recommend them for garage door repairs.”

“Josh W. provided exceptional service. He communicated effectively through every step of the process. He gave me recommendations to help maintain our door in between yearly maintenance! He was patient and answered all of my questions. The process was quick and efficient! Highly recommend!”

“Very organized from appointment to repair. Peter the tech was professional and he had all the parts for a same day repair to get my garage up and running again. Would definitely use your services again.”

“Continuously so impressed by the service Winston Garage Doors provides. We’ve had to have them come out before and they are just super kind, super knowledgeable, super friendly, and super efficient. Everything was explained in a way that made sense, service was timely and smooth, and the techs were fun to chat with! Thank you for making this fix quick and easy and setting us up well for maintenance!”

““Austin was very helpful in explaining the problems my garage door may be having and showing me as he explained. It was a plus that Austin was had a great amount of knowledge. He offered different options of services that would be helpful to fix the issue and was very professional.””

“I had a great experience with my technician, Jerry. From the moment he arrived, he was professional, courteous, and clearly knowledgeable. He took the time to explain the issue in a way that was easy to understand. The work was completed efficiently, and my garage door is now running smoother and quieter than ever. It’s not always easy to find someone reliable and honest, but this technician exceeded my expectations. I would definitely recommend his services to anyone in need of garage repair.”

“I can’t explain how great of an experience it was working with Kyle and Winston garage doors. Kyle took great care making sure that my door was working and functioning properly and making sure that everything was safe. Kyle went above and beyond with his professionalism and customer service that I hope that in the future if I have any garage door issues, that Kyle and the Winston garage door team are able to come out and work on my garage. I don’t give many reviews but if I could give more than a 5 star review I would.”

“"We have 2 garage doors and the initial work order was only for 1 door. When he completed the service call, I asked about the 2nd door and he quickly diagnosed the issue and submitted the claim for approval. He had the part with him and made the repair quickly.". Great demeanor and quickly diagnosed both door issues.”

“Kyle was my service tech today. He was courteous, knowledgeable, and has great customer service. Not only did he repair my garage door springs, he also gave helpful preventative maintenance tips. He answered all my questions in a professional manner. He was great to work with and I would recommend him and his company to anyone needing garage door help.”

“Joshua is great. Friendly and efficient. He also educates you on maintenance and just things you should know. I really appreciate that. They are a little pricey so I opted out of the maintenance offer due to cost. UPDATE: I got additional quotes because I felt like this company may really be overcharging and they are. I showed the technician, that came out for a competitive bid, the work this company did for me in 2024 as well. He told me this company charged me 2-3 times more than what the average cost should be.”

“Do not use this company. Jesus came out and suppose to fix my door and next day broken again, An appointment was set up for Friday. Two hours after appointment time said he had truck trouble and would be here on Sunday afternoon. I have never heard from him or the company. I have called and left messages with no reply. Be careful as I feel they are scammers.”

“I purchased my home 4 months ago, and my realtor gave me a thank you gift of a yearly American Home Shield warranty. Of course the garage door goes out right off the bat, and I wind up placing a request to get it fixed... Now, unless you read the fine print, or know in advance why something is not working, you might be screwing yourself, so education & reading are an important lesson for me today. 1. American Home Shield pays very little for garage door repair, BE WARNED. 2. Research the company they sent to do any repairs and make sure, BEFORE you pay, that this is the right course of action for you and your budget. I knew nothing about Winston Garage Door, only that they are a company who does a lot of warranty work. Once I put in an order, they came out within 3 days. The tech they sent out, Shawn in Tacoma, WA was pleasant and knowledgeable. He fixed the door quickly and did it right the 1st time. Only problem I encountered with this company was the pricing. After 2 calls to their corporate office in Phoenix, AZ, and having the opportunity to work with Kyle, we resolved the charges I had to pay in the end to fix the door and was given an awesome warranty on work perfo”

“Came by for a warranty claim. Was told I was first on the list that morning. Service provider didn't show up for 2 hours so I left for work. Anyway, wife had to handle it while I was at work. Well, nothing was fixed, and he told the warranty company just enough to get them out of paying to get it fixed. Here's the condition this company left my garage opener in when I got home. The unit is in pieces, and the ladder was left out in the open. Absolutely unprofessional, dangerous, and a safety hazard (we have a toddler at home).”

“I had a very disappointing experience with Winston Garage Doors and their technician, Jackson. Their solution to almost every problem seems to be selling a spring replacement, whether it's actually needed or not. Jackson replaced the springs on my garage door but failed to properly adjust and balance the door afterward. As a result, the door alignment became worse over time and created additional issues that did not exist before. When I contacted the company again to address the problem they caused, instead of fixing their work, they kept pointing out other parts that supposedly needed repairs and tried to sell more services. They never took responsibility for the poor adjustment after the spring replacement. Eventually, I hired a different garage door technician. Within a short time, he properly adjusted and aligned the door, fixed the real issue, and the door has been operating perfectly ever since. Based on my experience, Winston Garage Doors seemed more interested in upselling repairs than correctly diagnosing and fixing the actual problem. I would not recommend them.”

“They gave us an arrival window and our tech arrived almost two hours AFTER the window closed. We had to constantly call their office and dispatch to find out where the heck our tech was, only to get lied to about when he would arrive. We understand that schedules can often go awry BUT the lack of communication from the office is totally unprofessional. It shows total disrespect and disregard of their customers’ time. If they had only communicated properly to us, and apologized for the tardiness of their tech, we would have been mollified but they didn’t care enough to do that. As a result, we will NEVER recommend this company to anyone. NOTE: the tech himself was fine. When he finally got to our house, he performed his job quickly and efficiently.”

“​Horrible service. My home warranty company assigned them to my claim and originally promised a next-day visit. Winston Doors canceled that and rescheduled for four days later. On the day of the new appointment, I waited around all day and tried contacting them repeatedly for an ETA, but received zero response. Then, at 7 PM, they completely canceled and pushed the appointment out another eight days. I highly discourage anyone from using this company. This is with Winston Doors LLC - Austin TX”

“Emergencies happen—I get it. No complaints there. But please communicate with your customers. I took time off work and waited through a five-hour appointment window only to find out, after I called, that the technician had an emergency. A simple text or phone call would have let me get back to work instead of waiting around all day. Afterward, I read through other customer reviews and noticed several people reported very similar situations. Maybe it’s just bad luck, but seeing the same explanation over and over doesn’t inspire much confidence. I can’t comment on the quality of their repair work yet, but based on my experience so far, customer service and communication definitely need improvement.”