Home Services at The Home Depot

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“If I could place negative stars on a review it would be this one. Three years ago I had a window purchased at and installed by this Home Depot. It has NEVER passed inspection and despite trying for years to get them to fix it (because it makes our house uninsurable) we can't even get a returned phone call. Take your business to Lowe's, they're awful too but they've never been as awful to me as committing straight up fraud to the tune of several thousand dollars.”

“We had laminate flooring installed. The price was good, the service fantastic, and the installation was professionally done. It took a little over a week for the order to be shipped to the store but the money saved and the price of the quality product offset the wait. I would recommend getting a quote from them if you're getting new floors.”

“This has got to be the worst HD experience I have had in my life!!!! Not kidding and I was an actual loyal customer. Ordered two doors in November 2015 and that's where the problem started, they overcharged me and ordered 3 doors and door trim pieces that were not needed. Installers showed up with 3 doors and asked where the 3rd door was going! The two doors that I needed were an external back door and a glass security front door. The installers put the rear external door in and were about to install the glass door when they said the door would not fit. We had the doors pre-measured using HD contractors so how did that happen. The installer measured again and I went into the store to return the 3rd door that was not needed. Initially I was told I had to pay a "restocking fee" for their mistake! That's when I first blew my head off and told them no way! I had to get a MOD (Brian) involved before things got under control and they ordered the correct front glass door, refunded my money for the extra trim. We were told the door would be in on January 21st. I had to call the store on the 21st to see if it came in and it was just sitting in "make ready" waiting on an installer”

“If I could give it negative stars I would. Went to buy a water heater, walked around the store trying to find someone/anyone that could help me. Went to customer service not once but twice to get someone to help me and even after that NO ONE showed up! Walking back from my second trip to CS I heard a man say, "gosh, you can't find anyone that works here"!! Another man on the next isle was trying to find someone to help him with garage door openers and he eventually left. After about 30 minutes of waiting someone finally showed up! She was nice, apologetic and very helpful. However, it states if you order a water heater before 12 they will install it the same day and someone will call you 2-4 hrs after ordering to confirm a time. It's now 5 hrs later and still no call. Our water heater was ordered at 10 am. The only thing going for this store is the older man who greeted me and the lady that helped me, other than that this store is horrible!! It's unfortunate Lowes doesn't carry Rheem because LOWES is way better! UPADTE: our order was never called in before 12 therefore we won't get same day installation! DO NOT ADVERTISE SOMETHING IF YOU CANNOT STICK TO IT!!”

“Do not use Home Depot for patio doors. They took down my order wrong and failed to mention that they knew one of the doors would not pass TDI inspection. So 6 weeks later when the doors arrived, they told me there was a problem because it wouldn't pass TDI. And to add to that, the doors were already scratched up.”

“I think the picture speaks for itself! 😁 👍”

“Fine service and quality merchandise as.well as pretty sells lady.”

“A very nice place, highly recommended, good prices on almost all tools”