Dunn Door Co

Dunn Door Co performs garage door repairs and replacements out of Lubbock. Jered Dunn operates the company and carries out most of the service calls himself. The work covers door panels, openers, sensors, remotes, and circuit boards along with vehicle programming for new installations.

Reviewers describe calls for doors that made popping or groaning sounds with gaps between panels, sensors that stopped the door from closing, and remotes that failed after new bulbs were installed. Jered has replaced full doors after prior repairs failed, swapped circuit boards, removed interfering bulbs without extra charges, and completed same-day fixes on multiple doors during one visit. He has also diagnosed issues over the phone and arrived with parts ready for quick swaps.

Many customers note that Jered answers calls even late in the day, texts updates during jobs, and finishes work the same day it is requested. Pricing comes up as fair with charges limited to parts and labor in repeated visits. Some reviews mention he adjusted schedules around the homeowner and left no mess after repairs. Other accounts record missed appointments, no returned calls after estimates were accepted, and weeks without replies to texts or voicemails.

The listed reviews show strong marks for the actual repair work and honesty when the technician arrives, yet several point to repeated problems reaching the company or getting follow-through on quotes. Google lists 4.3 from 34 reviews. DIRT Score 3.6 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“They came out to fix my garage door and they did a great job. They were on time, affordable, and professional. I would highly recommend them.”

“Absolutely phenomenal and quick, he had the garage set up in less than hour. He was very professional. I’ll be using Dunn Garage for all of my future inquiries.”

“Exceptional! Came out and explained everything in detail, had parts on hand for quick replacements, was fast, communicative and such a nice guy! Super fair pricing too! Absolutely recommend Dunn Door!!!”

“Had a great experience with Jered and Dunn Door Company! Jered replaced both of our garage doors and guided us as we changed quotes several times. He offered several solutions at three different prices levels. The install process was communicated well, efficient, and he even went the extra mile to program both of our vehicles. Great service!”

“I’m not sure of the context of the bad reviews. Jerad was great helping us with our garage door last year. He’s come out a few times and i was never charged for anything but parts and labor. He is a super nice guy and I’m pretty sure he does most of the work himself. I highly recommend him for garage door work!”

“Jared was great! Very kind and respectful. He was able to fix the minor repair we needed in a quick and at a very affordable cost! I would definitely recommend Dunn Door Co to anybody needing a repair to their garage doors!”

“This was our second time to use Dunn Door Co in the past few years, for different problems. The response time is quick and the problems were diagnosed and repaired in a short time. Very professional and courteous. Highly recommend.”

“Jered was great, he came over when my rent house door made an awkward pop and groan resulting in a gap between panels. He looked it over and pointed out that the door had been repaired before and his opinion was the whole door needed to be replaced or it would happen again. Jered worked with my landlord and got approval to replace the whole door. He called/texted to see if he could replace it the Thursday the door came in (special order), but he was able to finish a job Wednesday morning and asked if he could come over Wednesday afternoon. From making sure the job was done correctly, ordering a door that matched the house and trim, and texting throughout the whole process Jered went above and beyond.”

“Jared was extremely responsive to service request through a home warranty claim. Worked around my schedule, and diagnosed my issue over the phone. Showed up with the appropriate parts and fixed my other door while he was at it in less than 30 min. No mess left behind, I know who to call if I ever have another issue.”

“Jared said he would call me about an estimate on repairing my Garage door which was last week. No call. I called him again and asked him to call me back for the estimate. No call from him so I called him back the next day and asked him to at least give me a courtesy call and tell me he wasn't going to fix my door so I could find someone else. No call. I suppose this how he does business. Not recommended.”

“I was having issues with my remotes not working properly. I called Dunn Door and he predicted my circuit board might be going out as that is 99% the problem in these cases. He showed up and had a new circuit board ready to install. Turns out, the LED light bulbs I recently installed on the garage door unit were causing the short with the remote receiver. He simply took out the LED bulbs and the problem was solved, no issues since. He didn't even charge me for him even coming out. He just won my business for future garage door issues. Dunn Door is an honest and ethical company and you won't be disappointed.”

“I called Jared late Thursday(almost 6pm) after being surprised that someone answered I explained my problem. Within seconds I was told that it was definitely a sensor issue. I was walked through on how to fix the issue and the causes. I was able to fix the door myself very easily and now I highly recommend Jared. Even though he missed out on a sale he was still extremely helpful and showed his knowledge. Thanks again for everything!”

“Don't bother calling Jered Dunn with Dunn Doors. He is too busy to do your job or even reply by phone, text or email. I got an estimated from him which I gladly accepted. I have emailed and texted him about scheduling. It's been over a month now with no reply back. I contacted him because of his reviews. The good reviewers must have minimal expectations.”

“Called on Monday and spoke to Jared. He agreed to come fix my garage door on Thursday. He NEVER showed up, NEVER called/texted and wouldn't reply to my calls/texts. Now I'm scrambling to get fixed before the bad weather coming this weekend. DO NOT use Dunn Door. Just don't!”

“Jered Dunn responded to my message and was able to come and repair my door quickly. He was very kind, hard working and honest! I'm thankful that I called Dunn Door and will call them again!!”

“Company is very unresponsive, even after months of trying to reach them to fix our garage door opener installed by Dunn Door. Which was under warranty!!!! We had to call another company to make the repair. Would not recommend. Does not ever call you back.”

“I called about a repair and he was able to come and complete the repair that same day! He also serviced both doors to make sure we won't have further issues. Great customer service and quality workmanship! Highly recommend!”

“Excellent service and knowledge!! Very friendly and honest. Fixed my door problems with ease. I would highly recommend Dunn Door Company for all of your door issues. Forget huge corporations. Support local business. Thank you again!”

“I cannot give enough appreciation for Jared. He was very responsive and able to get our garage door fixed very quickly. Great job and one I recommend. Thanks Jared!”

“Company stated they would give a free quote for two garage doors on 15 May around 4:30 - 5:00 pm. No show or phone call to stating the delay. Called and sent a text with still no response to any phone messages left or text. Poor customer service for not responding to potential customers.”