Express Garage Door Repair

Express Garage Door Repair takes care of garage door work in Richardson, Texas. The company provides maintenance to keep doors running without issues, spring replacement when parts wear out, and full installations for new setups. They run a 24/7 emergency line so calls for urgent repairs get handled around the clock.

Customers call with springs that have given out after normal use, doors that come off the tracks and drop, and tensioners that fail and leave the door stuck. Mike showed one homeowner the exact spring problem and replaced it without suggesting a whole new door. Chad reached a house the same day to realign an off-track door in under an hour. Ben handled a spring repair with clear explanations and finished at a price that matched expectations. Nate put tracks back in place after a door fell, and Joel arrived the same day to diagnose and correct a broken part on the spot. Other jobs included fitting a new opener along with spring work and tightening components after an evening entry fix.

Reviewers say the phone gets answered and appointments set without long waits, with techs often showing up the same day or within a few hours, even in the evening. They give the price before starting, finish most repairs in less than an hour, and keep the work local as a family owned outfit. Calls get returned quickly and updates come during the job.

The company carries strong marks for fast arrivals, clear explanations from techs, and honest fixes on springs and tracks, though a couple of reviews flagged higher quotes or dispatch confusion. DIRT Score 4.6 from 177 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Technicians were available in the evening and were professional and courteous. They were able to get me in my garage and then stayed to tighten and tested everything to be sure my garage door opens and closes correctly. I’d recommend them for your home as well!”

“I was in need of garage door repairs and had called another company. They came out and said I needed a new garage door. I knew my garage door was in good shape, the springs had worn out. The cost would have been 2250. But I didn't feel good about that because my door was in good shape. I got on my phone to look up garage repairs. Bills Garage Door popped up(Express Garage Door Repair)with great reviews and they are local and Family Owned. I called and set up an appointment. Mike came out and showed me the problem and it wasn't that I needed a new garage door just springs due to wear and tear. He didn't try to sell me anything else like the other guy did. So yes I know this is a long post but well worth it. Mike was done quickly and everything works smoothly. So yeah any garage issues I will be calling them and no one else. Also great prices that won't put you in the poor house.”

“I called to get spring replacement. The dispatch offered free quote and when the employee showed up made me feel like I'm in a doctor's office, he didn't want to get his hands dirty and quoted me double what other companies did . And then he offered me some discount if I agree to put good reviews on Google. What a scam .”

“I really appreciated Chad coming out on the same day, less than 3 hrs., after I set the appointment. He fixed my garage issues, in less than an hour and was very knowledgeable about the issues. C.R.”

“Ben did a fantastic job repairing my garage door spring. He was knowledgeable, professional, kind, and pleasure to speak with it. The price was fair and he exceeded my expectations.”

“Professional, Knowledgeable, And Ability To Answer All My Questions - I Am So Glad To Have Had This Technician Come Out! My Door Was Off Track Around 3/4PM By 8PM It Was Back On Track Like Never Before! THANK YOU SO MUCH”

“Very polite and the service was excellent. Garage door tensioner failed and they realigned and repaired within45 minutes! Excellent work! I recommend them to anyone!”

“Got my new Garge door opener and fix my Springs done in less then an hour and did a wonderful job for a great price. Would definitely recommend.”

“Beware of the unethical business practices of this company! We had a family emergency Sunday (6/2/2024)- in the realm of events- my husband accidentally backed into the garage doors last panel (it was almost open just rolling up on its last panel) see the picture just a dent on the last panel. We called in this company for service and were advised it would be free estimate! Had 2 technicians call us- each unaware of the other (which makes me think they are contracting with independent contractors) I decided to go with the first one "D" who called us. The service technician "D" came in an hour- completely clueless and unknowledgeable on how to fix the door! - Mind you it was just the last panel the entire door was not damaged. In 10 minutes he said the entire garage door is damaged and I have to replace it! He started upselling me, calling his "supervisor" and when I refused as he was quoting me extremely outrageous pricing on a new door he got agitated! He started creating an invoice with the new door price even when I was not agreeing. He then went on to say that if "I paid CASH and went through him directly and skipped ordering through this company" he would give me a "great pric”

“Garage door came off of tracks and tracks came out of wall causing the door to fall.Nate was prompt and efficient in his service also knowledgeable and friendly. Garage fixins are expensive but we sure did appreciate it.”

“The repair man came out within a few hours of my call. Professional service, gave me a quote upfront and repaired the garage door in less than an hour!”

“Fast service! Did not end up doing the job, but the tech gave an estimate and great advice.”

“Fast, courteous and friendly. They did excellent work .”

“Joel came out same day, explained what was broken, and fixed the issue right away. Garage door is working again!”

“Great customer service. Returned calls quickly did job fast and efficient.”

“Really good service... If all is well over time I will say Great service”

“I had an excellent experience! The team was professional, honest, and quickly fixed my issue at a fair price. The customer service was outstanding, and they kept me updated throughout the process. I highly recommend them for anyone needing service!”

“The company answered my call and scheduled me in a timely manner.”

“Quick, fast, good service. Nate was professional and did awesome work.”

“Wonderful fast estimates, price matching with competition, professional and friendly installation team!”