Home Services at The Home Depot

Home Services at The Home Depot handles garage door work for customers in Roanoke, TX. Their team takes on door installations and related service calls as part of the company's broader home improvement offerings. Reviewers mention technicians such as Sarai who handle these tasks directly with customers. The business operates through the store's installation program rather than as an independent crew.

Customers report mixed results on specific jobs. One reviewer praised Sarai for handling service calls in a positive manner and getting the work done well. Another described problems after a door installation where patio furniture stayed outside, debris remained in the yard, and caulking did not match the existing color while trim materials appeared low grade. A third reviewer noted trouble when trying to complete work on a tight timeline and pointed to repeated issues with how calls were managed.

The company responds to service requests through the Home Depot system in the Roanoke area. Reviewers mention that scheduling can run into delays and that communication sometimes falls short when plans change. Pricing and exact hours come through the store's standard process rather than separate quotes from the crew. Work tends to involve both new installations and follow up on existing setups.

The business holds a 3.7 rating across three reviews. Common points raised include the quality of finish work on doors and how well technicians manage customer schedules during the job.

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“Sarai is service with a smile. She is truly great at her job.”

“Do not get installations at Home Depot. The workmanship is low quality. I had carpet installed 3 years ago that is continue by up and uneven cut. The sink I had placed in needed additional caulking. The door I just had installed, my patio furniture was my bed in yard and not placed Bach, building debris left in yard and caulking used was bright white when I clearly have beige, not to mention the trim used was poor quality wood. I am never going to have an installation done by Home Depot again.”

“Would not recommend going if your in a tight schedule,worst customer service I've seen in a home depot”