MATRIX HG INC.

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“Recently called them to check on my HVAC at my business. After working on it for an hour, I received a bill for almost $1000 when I asked, I never approved the price. No one told me how much is gonna cost before they go ahead and start the service. They said there’s nothing they can do and I have to pay Very unhappy with the way I was treated without knowing how much they’re gonna charge before they start the work when I called to pay for my invoice, the person in charge was not there. They took my CC information and said we have no idea when this is going to be processed. I do not recommend this company. Not happy with the way I was treated at all. Too expensive”

“Horrible company. They've been "maintaining" my unit for the last few years through my landlord and every time they come out the techs break something on the unit to make work for themselves. Stay far away from this company if you're a small business owner they will do horrible work and then nickel and dime you to fix their mistakes.”

“Seems nothing has changed in the 6 years of horrible reviews. Get people that know what they are doing! And do you hire only people that do not know how to drive? Causing multiple near misses and not having a care for anyone else on the road!”

“These guys are hacks and very non professional!! As a union member of IBEW local 6 these guys come in as local union 104 members and think they can do our electrical work they connected the new furnaces to a lighting electrical circuit and then said that it’s there work when it’s obviously not it’s a electricians job to connect power and provide the correct disconnect and circuits for the job!!! Very unsafe and not professional in the city of San Francisco it’s under our jurisdiction and they came to our city and I have personally caught them doing electrical repairs and installs which is a breach of the contract agreement in this case! Do not use Matrix they are union busting Rats!”

“This company is extremely unprofessional and do a horrible job. They have come in to my business a number of times and every time have made the problem worse. They are not upfront about charges and then send you an invoice for hundreds of dollars. When coming to follow up on a problem they caused to our HVAC unit they charged us every time even though the problem was actually caused by them. I would not recommend using this Companey for a business.”

“***WARNING DO NOT USE THIS COMPANY*** THEY ARE SCAMMERS!! They Dont know what they are doing and Misdiagnos your issue to get more money! If you want a REAL HONEST COMPANY USE Delmonte. When we initially called this company we had them come out to check what was wrong with our commercial unit. When they came out to diagnose and see what is wrong with our AC they basically said our unit is no good and it was trashed and in order for us to have it up and running they have to replace the whole unit and then gave us a bid for $18,000 to replace the unit I started to question their legitimacy when They came out twice to fix my unit; and both times they came to "FIX IT" my unit STILL DID NOT WORK!! IT Didnt last Since both times they came out my unit only worked for one day and one day only and”

“Matrix van ran red light at 5th and market today in San Francisco, nearly hitting me in the crosswalk. I phoned Matrix gave photo and license of the van. Company so unprofessional and rude, said they would wait for the ticket to come in the mail. Shame on Matrix, we all know there are NO cameras at 5th and Market, that’s why they speed thru. Bad news”

“I had a great experience with Matrix HG. It was a huge relief to work with such a professional and detail-oriented team. I would definitely recommend their services!”

“Since Covid, our business opened 2 weeks and has been closed 7 months. We had no income coming in. But this company has worked with us. During this difficult time. Plus they did good work.”

“I would say this is people here in the most unfriendly and unhelpful at people I guess it's cuz they have so many big contracts that they don't need the little guy they just count on there big customers and everyone else can take a back burner it's too bad companies or like this but that's how it goes I would definitely not try to get any help here again”