Custom Built Continuous Gutter

Custom Built Continuous Gutter handles gutter work in Lubbock. Rick Cartwright owns and runs the family business. The company puts in rain gutters along with downspouts and leaf guards. It also cleans gutters and handles repair jobs when needed. Calls come in for both homes and businesses in the area. Rick takes the estimates himself and sets the schedule once the price is agreed on.

Homeowners describe calling for new gutter installs on houses and businesses. Rick showed up for estimates on schedule and gave prices that fit the budget. Several jobs wrapped up in a single day with the new gutters in place. Other calls involved drainage problems after install or leaks that needed attention. In a couple cases the follow-up work never happened even after repeated requests. One customer noted that gutters did not drain right and caused damage, yet no one came back to fix it. Another mentioned reaching out about existing issues at a commercial spot but got no real response.

Rick usually returns estimate requests the same day and keeps costs competitive. Most installs move fast once the schedule is set. Service calls after the first visit can stretch out with long gaps before any reply. The business stays local to Lubbock and handles both homes and commercial spots. Some customers said the initial work looked good and finished on time. Others pointed out that communication dropped off once a problem showed up and that replies could turn rude or dismissive.

Reviews split between praise for quick installs and complaints about rude replies plus slow or missing repairs. Several customers noted poor communication once a problem came up. A few mentioned that follow-up never arrived even after multiple tries. DIRT Score 2 from 10 reviews on Finds.

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“Rick Cartwright was prompt in my request for an estimate. Very competitive price. Scheduled an install for new gutter the following week. Installed in one day, looks great. Fantastic job. I would recommend Custom Built Gutter to any of my friends.”

“Rick did an outstanding job from start to finish! I could not have asked for more. He was very prompt with his estimate and is very competitive in his prices. If you're looking to have rain gutter installed....start here first!”

“terrible customer service. Update : This was not a made up review Rick. I own a business, Blue Star Bus Sales in Lubbock Texas. The review I left was over 4 years ago and your reply was 3 months ago...So I think my point was proven about sub-par customer service. I reached out to you guys to look and try to fix the current gutter issues we were having at our business. It was over 4 years ago, so I don't recall the specifics but I can assure you this was not a made up review.”

“Rick had the audacity to text my Husband and tell him that he didn't believe a "framer" could afford the home and neighborhood we live in! I was livid. You own a company and should be a little more professional... I guess he was upset because, we chose to go with someone else? Funny how he felt the need to tell us what we can and can't afford!!! Apparently, the bank and our bank accounts disagree. God bless you though, what a sad life you must live to attack people you don't even know that way. After reading all your terrible reviews though, I felt better cause, I now know it wasn't personal; you treat everyone poorly. No worries karma always finds it's way. We live where we live because, we work hard, no handouts ever from anyone!! I'm a proud Nurse and Veteran and this is why I stayed blessed.”

“Worked with him twice. First experience was great. However, the second experience was less than ideal. I had gutters installed that didn't drain properly and caused some damage. After multiple efforts, I was told he would be by to repair the gutters. It has been over a month and this issue was never addressed. I think he has great intentions, but his response to a clear installation problem was very frustrating and is reason for the 1 star.”

“Rick Cartwright was so rude and unprofessional. It is sad that people even give him business. He was very mean to the cheerleaders of a local high school. Just sad that people in Lubbock support him.”

“Rick is a great guy. Trustworthy and reliable. I would recommend him to anyone.”

“Was a great experience got the estimate very quickly I highly recommend these people”

“Shelie Bravo asked me to help her cheat the insurance company when I said no she got very mad.”