ABI WINDOWS

ABI Windows operates out of Abilene, Texas as a vinyl window manufacturer. They run a production facility at 718 Polaris Dr that turns out their Caliber Series 500, Caliber+ Series 700, and Motus Series 580 lines. The company supplies these windows to homebuilders and building supply companies across Texas and nearby states with an emphasis on consistent delivery times and energy-efficient construction.

Customers mention window installation on new homes where crews returned after construction wrapped to add screens and adjust grids that were slightly off. One review described a representative spending hours during a storm to straighten every grid at no added charge. Delivery drivers have been called friendly and helpful even when the dock layout proved tricky, though some noted the listed address can send trucks circling the area before they find the right spot. Staff members named Cruz Adrade and Shon drew praise for staying professional on site.

Work at the plant focuses on fast production runs for both entry-level and higher-end projects. Reviewers reported solid finished looks and workmanship once the windows were in place. Phone calls sometimes go unanswered for days according to a few accounts, and a handful of people described the receiving area as tight for backing in trailers. Service stays limited to the manufacturing and supply side rather than ongoing handyman calls.

Reviews show a 3.8 Google rating with mixed notes on delivery logistics, staff attitude, and product quality. Positive comments center on the windows holding up well and crews fixing small issues without extra cost. Negative ones mention poor phone response and internal management problems.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“New plant location is okay. Shipping side has quite a bit of room to move about in with several doors to work with. Receiving, not so much. Backing into receiving can be a challenge in order to avoid a blind-side.”

“As far as delivering goes A++ friendly and helpful. Dock is a bit tricky, but doable. Just nervous all the glass was going to tumble out the back.”

“Hello everyone! I want to share my impressions of this company. Drivers, call and check the delivery address, because the company address is incorrect. You will have to drive around the area. The staff is very unfriendly. I have a very bad impression. I do not recommend contacting them.”

“My builder chose ABI — I did not. I hadn’t even heard of them. But they installed new windows on my house and waited until the end of construction to come back with screens. When they did, they noticed that the grid in our new windows wasn’t absolutely perfect. (We had noticed too, but we weren’t bothered by it so we didn’t say anything to our builder.) The ABI rep spent hours at our house in a thunderstorm perfecting every single window grid until they were perfect — at no extra cost. So that settles it — I will never use another window company except ABI again!! There are very few companies left in this world that care that much or have that kind of integrity. I’m amazed!”

“They never answer the phone , I leave a message two days ago still waiting to return the call , the number is posted in Google, unless they have the wrong number”

“This place is run horribly. Mistreat employees and seems as management is very incapable of running it. I don’t recommend anyone purchase from them or work there. I’ve heard horror stories from multiple current and former employees.”

“Happy with the ABI windows, great looks and good workmanship.”

“Great company to work with”

“Cruz Adrade and Shon were very professional. Thank you.”