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Air-Tech Heating & Air Conditioning

HVAC Contractor · Abilene, TX

Residential
5.0

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209 reviewsView on Google

4.7

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What Customers Say

I would strongly caution anyone considering this HVAC company. I initially called them out to diagnose an issue, and they told me the valve needed to be replaced. Trusting their expertise, I scheduled a follow-up appointment for Wednesday and rearranged my work schedule to be home. The morning of, I called to confirm—only to be told I was actually scheduled for the following day. No one had communicated this change to me. I had already moved meetings and disrupted my day for nothing. Frustrated, I decided to get a second opinion. Another company came out and determined that the valve was actually working fine—the real issue was a leak. In other words, the original diagnosis I was given was completely wrong. This raises serious concerns. At best, this company is careless and lacks basic competence. At worst, it feels like a deliberate attempt to upsell unnecessary repairs and take advantage of customers who trust their judgment. To make matters worse, I was still billed $135 for a “diagnosis” that was clearly inaccurate, along with threats of interest and attorney fees if I didn’t pay promptly. Rather than continue dealing with the hassle, I paid it—but that doesn’t make it right. There was no acknowledgment of the mistake, no accountability, and no effort to make things right. Just a charge and a shrug. Take your business elsewhere. This experience showed a complete lack of communication, professionalism, and integrity.

Nick came fixed our AC unit SO quick! He was VERY helpful. Excellent customer service! 10/10 recommend!!!!

After years of excellent service from Air-Tech, they replaced my 30 year-old Rheem system with a new Rheem. With up to five men working at any given time, they completed the job and had everything up and running perfectly less than one day. Excellent cost, service, and results Always.

I have been doing business with Air-Tech Heating and Air for 20+ years and I have always been completely satisfied with their top notch service, fair and honest approach to taking care of me as a customer and the quality products they sell and service. I first began dealing with the original owners Pat and Donna Watkins many years ago and fortunately they taught their son, Nick, who is now president of the company, to follow in their footsteps and I haven’t been disappointed. Thank you Air-Tech! Tim Bilberry

Nick was very knowledgeable on all my questions and his quote was good. The install was on time and the installation went smoothly. Thanks Air Tech. Now we are enjoying our new heat pump. I wouldn’t hesitate to recommend them.

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