Plumbing Doctor Inc

Plumbing Doctor Inc is based in El Paso, Texas where they focus on HVAC services for residential properties. Founded in 1990, the company is family owned and operated with Victor Gonzalez serving as owner. Their team brings over three decades of experience handling equipment in the local area and they remain available twenty four hours a day seven days a week to address issues for customers throughout El Paso County. This setup allows them to respond to calls at any time whether during the scorching summer months or milder periods when heating needs arise. They accept all payment forms and maintain the required licensing to operate legally in Texas.

Homeowners in El Paso frequently call for help with air conditioning units that fail during the intense summer heat when temperatures soar above one hundred degrees. Common problems include leaking components similar to the bathtub spigot issue one customer had fixed quickly by an elder gentleman who arrived on time with the needed part and completed the work in fifteen minutes at a reasonable price. Another customer praised Rick for reliable service over three years. Technicians address running systems that waste energy much like the toilets mentioned in reviews but for HVAC that means inefficient cooling. They respond to rude or polite interactions based on the technician sent out.

Customers give mixed feedback on the HVAC work completed in El Paso with some noting fast arrivals and fair costs when the right person shows up while others mention frustration over poor manners and unhelpful attitudes during visits. Speed and price draw positive comments when jobs wrap up without delays but communication issues lower the marks across the board. The result is an average that reflects both the strong fixes on certain calls and the problems that arise on others. DIRT Score 2.95 from 13 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I do not like to write a negative review, but I feel I must to help others who may be experiencing the problems we had. After reading the positive reviews, we contacted The Plumbing Doctor to help figure out why both toilets were running quite often. He came on July 26 and even though my husband stated he had already replaced the flapper, the representative said this had to be the problem and purchased a new flapper. He charged $145 for the service call and $20 for the flapper we did not need and ordered another flapper for the other toilet. The flapper was not the issue. We had to be the ones to always call and find out where the part was. My husband finally convinced the representative it was not the flapper, therefore the representative ordered another part (what part we do not know). After being told again the part was on back order, and the plumber thinking we might consider replacing both toilets (house is only 4 years old) because the plumber was unsure what the problem could be, we decided to take matters into our own hands. We contacted the water supply company which came out to make sure our water pressure was good. They suggested we replaced the float in each toilet. My husband went to Lowe's -- purchased two floats on Tuesday -- replaced both floats on Wednesday, and as of today (Friday- September 6) no more running toilets. Therefore if you have running toilets, replace the flapper---if that does not work---replace the float--and if still doesn't help, I suggest calling a different plumber. We received no service for the money we paid.”

“Made an appointment for 5pm Tuesday. He was there. All I had was a leaking hot water spigot in the bathtub. He had the part needed and within 15 minutes, no more leak. Awesome! Price was very reasonable. Elder gentleman, clean and polite.”

“I called this plumber, the man was very rude. Will never use this business for anything and recommend no one else does either. If you cant be polite, you shouldn't be in business! Don't let him ruin your day, call another plumber.”

“Our trusted go-to plumber for the past three years. Reliable and always does a wonderful job. Thank you Rick!”

“Great service. I love that fact that they do all that they can to make sure you're back up to using your house they way it should be used. Reliable and fast. Not there for hours at a time to do the smallest of jobs”