United Rentals (North America), Inc

United Rentals operates out of Houston as a large scale equipment provider focused on HVAC and climate control needs for local worksites and events. Their fleet covers generators, lifts, and related power units that contractors rely on when standard building systems fail or temporary cooling and power is required. Houston weather with its heat and storms drives frequent demand for these rentals on job sites where permanent HVAC setups cannot handle the load or where quick setup matters for ongoing projects. The company handles deliveries and pickups across the area but operates through a broad rental network that serves both commercial and industrial users.

Rentals include generators for vendor booths and outdoor events plus scissor lifts and UTVs for material handling and access work. One customer reserved UTVs months ahead only to learn on pickup day that nothing was available. Another received a lift that arrived with no charge requiring hours to fix before use while dirt and debris inside the unit added extra cleanup time. A generator rented for an event stopped cranking mid use and showed a low CO error that shut down operations. Scissor lifts for a job an hour out came with demands for in person payment and missing trailer parts that blocked loading even after the customer drove out with their own rig.

Low marks come from repeated shortfalls in equipment readiness and follow through that affect speed and quality on every rental. Customers report generators and lifts failing to start or hold charge along with poor responses when issues arise during active use and rigid rules around payments and deliveries that add delays. These patterns across the reviews point to consistent problems with reliability and basic service that drive the overall rating down. DIRT Score 2.17 from 22 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Reservation has a new meaning with United. I reserved two UTVs several months ago to pick up today. This morning they called to inform me that they do not have them. Thank you United!!”

“The lift that was delivered was not charged. This has been something that is experienced almost every single time we rent from United Rentals. I can deal with the dirt and cleanliness of these lifts, it takes 5 minutes to clean out but if the lift isn't charged it takes more than 3 hours to get a good charge that will last the day. Time is Money.”

“I recently rented a generator from this location and received very poor customer service while in my possession. I was using this generator during an event and needed it to run my vendor booth. Midway through my rental, it would not crank and proceeded to push an error message through saying ‘low coolant level’. I added coolant and it did not immediately start. I called the United Rentals location to speak to customer service to assist. I was told they might could send a tech out to assist. Mind you, I’m trying to run a vendor booth. They had zero interest in helping me with this error. I had request to talk to tech to help me over the phone, and thankfully they obliged. Soon after, another error message popped up saying ‘low voltage’. Again, I called the United Rental location and again I had to request tech a via phone to walk me through the process and ended up having to jump the rented generators 3 year old battery with my pick up truck. I had to boost jump the generator 4 times that week. United Rentals Abilene had zero interest in making sure my generator problems were resolved. They should have come and switched that particular generator with one that was running correctly. Instead I lost business because it was down, I came out of pocket for coolant and was told I was responsible for making sure it was level. United Rentals should have stepped in and made sure their product was running properly instead of pushing the the problem onto the paying customer.”

“This place is rediculous Job is an hour away They want you to pay in person even if you want equipment delivered So I just show up with my trailer Was missing some of my deck of the trailer and they refused to load me with two little scissor lifts”

“Went to pick up a floor sander for a project I had to get done this weekend and they would not load it into my large SUV. They told me at the time of pick up they will only load it into trucks. They then proceeded to say they are closing at 4:30 even though the website says open till 5. The customer service on the transaction was terrible but they didn’t seem to care. Thanks to them I will be hand sanding floors this weekend. It would be great if they told you up front that they only load into trucks and also if they would stay open during their posted hours.”