Brandt-Lyons Air Conditioning & Htg Inc

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“This is the worst a/c company we have ever dealt with. We purchased a brand new heating/air conditioner from them (about $12k). From the beginning, the technicians could not get it to work. They had to come out several times just to get it going. I wish we had told them to just remove it at that point. After they finally got it going, and we thought everything would be fine, it went out again… one of the times when our 18-year-old daughter was watching our minor children while we were out of town… while it was burning up hot outside. They had to come into our home while we were not there, which made us very upset. At one point, the technician removed our breaker (he said it needed to be replaced) and put in a lower amp breaker, as the one we originally had was out of stock. He promised to order the correct one and said he would return to replace the wrong one he put in with the correct one. He said this could take awhile as COVID affected the availability of them. He never came back. Several years later, and surprise… it went out again. Our old one was never this unreliable! This should not be happening after just a few years. We reminded them that they needed to replace the breaker and we were told it would be done free of charge when the technician got here to figure out what is wrong. The next day, the technician showed up to figure out what the issue with the a/c was, but he wasn't informed he was there to replace the breaker at all. Long, terrible story short, they told the technician that they have no notes of what the past technician (who no longer works there) promised us… of course. We are expected to pay the diagnostic fee to figure out what is wrong with this unit (that hasn’t been working from the beginning). They also expect us to pay them to replace the wrong breaker that THEY put in!! We should not have to pay for them to correct this. We have called/texted several times to resolve the issue. We were told each time that a manager or the owner would call us back, but they never do. This is just a dishonest, incompetent company. I do not recommend them at all. The owner/management does not stand behind their product or their work and they are complete liars. A good company would honor what we were told by the previous technician.”

“Christian promptly evaluated my HVAC issue and proposed a practical solution. With the assistance of his supervisor, Jonathon, he helped me navigate a difficult warranty situation. Together, they worked with me to find a fair compromise that worked well for both me and the company. I really appreciated their professionalism, transparency, and genuine willingness to help.”

“It was a excellent experience with a highly qualified HVAC technician Young Cho with LEX/Lyons Company. The inspection was very detailed with photos, explanations of each photo, recommendations for enduring the quality and longevity of both of our units. It was a thorough, honest, efficient, friendly, and inspection. I would highly recommend Young Cho for anyone to get a professional inspection on their HVAC units. Thank you for your dedicated service.”

“Paul Head from Lyons HVAC gave me all of the relevant info I needed to make an informed decision on whether to repair or replace my HVAC system. Spent more than two hours with me and was able to answer all of my questions and then some. He is extremely knowledgable relative to HVAC systems and made me feel very comfortable with my decision. Highly recommend him due to his knowledge and professionalism. I have used Lyons to maintain my HVAC systems for nearly 5 years have always been pleased with the level of service, knowledge and professionalism of their employees.”

“Shoutout to Conner Cordell from Lyons Heating and Air! Instead of just resetting the breaker and seeing our heat turn on he kept checking until he identified the problem. The problem with our heat pump was not obvious and he really took his time to figure out what was going on. He explained everything that needed to be fixed and even helped me transfer our HVAC warranty into our name (it was still under the previous home owners name). He also helped me with figuring out how to get our HVAC running more efficiently and identified some totally blocked vents that we got cleared and running. Very responsive and helpful. We’ll be calling Lyons for all our future HVAC needs!”