Impact Heating And Air

Impact Heating And Air operates out of Rockwall County, Texas as an HVAC outfit handling heating and cooling needs for local homeowners and apartment residents. They focus on getting systems running right whether it's a quick repair or a full replacement. The crew deals with the Texas heat that puts a lot of strain on air conditioners, so they stay ready for calls about breakdowns during peak seasons. Homeowners in the area often face compressor failures and strange noises from their units due to constant use. No fancy extras, just straight work on compressors, units, and noise issues that pop up in the area.

They send techs like Mitch out the same day for compressor problems that leave homes without cool air. Jovani and Jose V. handle noisy AC units by diagnosing the cause fast, making the fix, and leaving the place clean without extra mess. The crew also pulls out old units and installs new ones in apartments when the old equipment quits during hot stretches, like those weekend failures in September. Longtime customers count on them for ongoing checks that keep everything running without repeat visits. This approach covers the common HVAC jobs around Rockwall County where equipment takes a beating from the weather.

Customers keep coming back for the fast response times and techs who know their way around the systems without dragging things out. They note the crews act professional, respect the property during repairs, and double-check that cooling works right before leaving. Price and communication get solid marks from repeat users who have dealt with them for years. One apartment job drew complaints about timing on the install side. DIRT Score 3.42 from 11 reviews on Finds.

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“This company deserves my 5 star review. The tech that they sent out the same day was Mitch he was prompt courteous and knowledgable. Turns out I need to replace my compressor.”

“Jovani & Jose V.: Absolutely outstanding HVAC service! They were very professional and courteous. It didn’t take them long to figure out why my AC was making a noise and resolve the issue. They were respectful of my home, cleaned up after themselves, and made sure everything was working perfectly before they left. You can tell they really care about the quality of their work and their customers because they took the time to explain what was wrong, why it could cause future issues, & what they would be doing to fix the problem. Even fixed a vent that was loose just because. Highly recommend this company to anyone in need of HVAC services.”

“So I live in an apartment building in Ellis County, Texas and impact was the one who came in to get my AC back up and running because over the weekend of September 20 my air went out. So they came in and then the decision was made to install a new unit so on Tuesday the old unit was tore out and on Wednesday they were to put a new unit in. However, upon Checking the manager found that they had put in an old unit from 2015. It’s like why would you even do that if you’re a reputable company so fast-forward to Thursday when they tear that unit out that they just placed in, They then install the new unit and left by 5:00 PM. Later that night at about 745, the unit starts pouring water my floor looks like it has a little river flowing through it. So they’re called by the office to come back out on Friday which they did and we go through all of this again. But with it being a new unit, none of our on-site maintenance can touch it because it’s still under warranty with Impact So impact mechanical is called back out on Monday, October 6 and the guy that came was different from the other guys. He went and got the door where the filter lays and he got the dripping to stop and they had not put a fuse on it that’s why it started leaking and didn’t cut off. So once again, I’m gonna say if you are the “Professional“ that you claim to be, why would you have not done it like it was supposed to be done the first time and why did it take 17 days to come in and finally get the job done that should’ve been done in two days? Therefore, I would never hire this company to do anything because you can’t trust their work and the length of time was unconscionable just ridiculous the amount of time wasted, and took to fix a problem that should’ve been fixed on 22 September”

“I have been using this company for years and can always expect for them to come through! From the owners to the techs always making sure customer service is on point. Thank you for all that you do. 100% recommend”

“I’ve known James about 18 years and this guy is as honest as they come. He’s the hardest working individual I’ve ever come across. He will always be honest and do right and literally can fix anything.”