Douglas Mechanical Inc

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Being a 1st time customer with Douglas Mechanical has been an very nice a welcoming experience. Raven provided me with professional and kind support on my AC issues insuring me that a service tech would be at my residence as soon as possible! Excellent response time! Service tech Kalin answered the call and provided awesome diagnosis and resolution to my issue. He was very thorough, knowledgeable and patient in providing answers to my questions and explaining the issues with high confidence and professionalism. I am very pleased with Douglas Mechanical and looking forward to them maintaining my completely new HVAC system in the future. I feel like I can call them 24/7!”

“Douglas Mechanical installed a complete new HVAC system for me in August 2025. Today I spoke to Raven because I'm overdue on my 6 month tune-up. She explained this would be the last tune-up at no cost unless I bought their maintenance plan. I thought that was included in my 10 year warranty. She was very patient and sent me a copy of my contract and let me read through the part that says they require the one payment a year plan, and there are 3 plans to choose from. Raven explained everything completely so I could understand the benefits of having the plan. I appreciate her time and patience, and her explanation for each plan. I chose the gold plan since my system is only 9 months old, and besides tune-ups it covers the service call, no matter how many times a year I need them to come out. I've been very happy with Douglas Mechanical since their owner, not just a salesman, came to check my system and give me their estimate. I got 5 estimates and Douglas was right on point with their pricing compared to the others. I chose them because they made me feel the most comfortable with the company, the warranty, and the type of system they were installing. I would definitely recommend Douglas Mechanical.”

“I had a great experience with Ravin. She was patient, knowledgeable, and explained everything clearly, making the process much less stressful. Her professionalism and kindness stood out, and I truly appreciated her help. Thanks to her excellent service, I felt confident my issue was being handled properly. I highly recommend this company based on the support I received.”

“I want to thank Raven for taking the time to listen to my concerns about my AC. She immediately got me on the schedule for same day (early). Great personality and professionalism. Then we have Kalin awesome technician. He explained everything to me and the options on getting it fixed. Wonderful crew.”

“UPDATE 7/15: I was contacted by Jared, the owner the same day I left my initial review. He gave such great insight into his company and values and deeply cares about his customers' experiences. He gave me the opportunity to discuss my concerns and he very quickly corrected them and followed up with all necessary parties immediately. He is definitely a 5 star 🌟 with his communication. Im so happy to say my AC is blasting on 69 degrees tonight!! From the time I paid my invoice to getting a technician here was less than 24hrs. Gloria even told me I could contact them after hours to ensure they could get me on the schedule asap. The next technician, Juan, and his helper installed my unit, swept up any mess and played with my dog a little and the job was completed in about 4 hours. Juan was absolutely amazing, kind, and neat! Thank you Douglas Mechanical for righting the wrong and getting the job done ✔️ Previous on 7/09: I rarely leave 1-star reviews, but my experience with Douglas Mechanical has been beyond frustrating. I switched home warranty companies because they assigned me to this HVAC company with a 4.7-star rating. I was super excited and thought, "Finally, my AC is going to get fixed." Unfortunately, that couldn't have been further from the truth. My claim started on June 20, 2026. Since then, I've had to repeatedly call for updates because no one communicates. My appointments have been changed without notice—from 8:00 AM–12:00 PM to 1:00 PM–5:00 PM—as if customers don't have jobs or other responsibilities. Today is July 9, 2026, in the middle of a Texas summer, and my AC is still not repaired. A technician named Dennis came out on June 25. He added refrigerant, diagnosed the problem, explained to my husband that the evaporator coils needed to be replaced, and submitted the claim. After that... nothing. A week later, I had to call my home warranty company to find out the repair had already been approved. They told me Douglas Mechanical would contact me the following week. They never did. So once again, I had to call and schedule a follow-up appointment for July 9 between 8:00 AM and 12:00 PM. On the morning of the appointment, I called to confirm, and guess what? They didn't even have my appointment scheduled. At every step of this process, I've had to do the follow-up myself. The lack of communication, organization, and urgency has been unbelievable, especially when families are with a LEAKING air conditioning during a Texas summer. Can you imagine our bills from a constantly running AC??????”