Aces A/C & Heating

Aces A/C & Heating operates out of Houston as an HVAC supply operation that has backed local contractors since 1983. The outfit stocks the parts and equipment needed to keep residential and light commercial systems running across the city and nearby areas like Beaumont and Austin. They focus on wholesale distribution only to licensed HVAC professionals, carrying lines such as American Standard along with supporting items like condensate pumps and related components. Homeowners in Houston deal with heavy humidity and sudden heat spikes that knock out units at all hours, so having a reliable source for quick parts keeps repair crews moving without long delays.

Contractors turn to them for product sales and technical support when a job hits a snag. One tech needed a 208V condensate pump on a Saturday and left with it the same day after a quick stop. Support staff like Robert A. respond fast to calls and sort out issues on the spot, while Eric handles first-line questions so most problems get resolved without extra steps. The crew keeps inventory on hand for common failures in Houston systems, and they move stock efficiently to avoid sending techs across town hunting for a single fitting or motor. That direct access means a service call can finish the same afternoon instead of stretching into the next day.

Customers keep coming back because the place delivers parts without dragging feet and answers questions with straight talk rather than runarounds. Speed stands out when someone needs an item outside normal hours, and the quality of advice prevents repeat trips for the same fix. Pricing stays competitive enough that crews can quote jobs accurately without padding for markup surprises. Communication stays clear over the phone or in person, which cuts down on wasted time on the job site. DIRT Score 4.47 from 43 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I needed a 208V condensate pump on a Saturday. They had one and got me taken care of.”

“Awful customer service over the phone whether they are busy or not. Never call back despite requesting a number. Nothing ever seems to be of any urgency the way other supply houses in the area respond. Dont waste your time, just go to JohnStone or Trane directly.”

“The guys here are all very nice and love to joke around. Great service. Very knowledgeable. Very fast.”

“My go to for sales and tech support. Our TM Robert A. is always quick to respond and takes great care of us. His dedication shows. Eric is our 1st stop for support and rarely do we ever need more help other than his. 👍🏼”

“These guys (Austin) are probably the best service representatives you can find. They help each other so they can help YOU better. Amazing leadership (Jimmy), and amazing people who greet you by name - and of course the best BRANDS of HVAC equipment you can get !”