Dell Computer Corp

Dell Computer Corp handles HVAC work from their base in Austin, Texas. The company takes care of heating and cooling systems for homeowners across the city. Austin weather brings long stretches of intense heat that put heavy loads on air conditioners. Techs here see plenty of jobs involving worn out compressors and clogged filters that stop units from running right. They also deal with homes that need full system replacements when old equipment fails during the worst part of summer. This kind of work requires knowing how to keep things cool when the outside air feels like an oven. Crews stay ready for the sudden cold snaps in winter that can still demand furnace attention in older houses around town.

They focus on installing new HVAC units, repairing broken air conditioners, and doing regular maintenance checks to prevent breakdowns. Crews show up at houses to test systems, replace parts like thermostats or fans, and make sure ducts are clear for good airflow. In Austin the high demand means they often work on urgent calls when a home loses cooling in the middle of a heat wave. Homeowners face repeated issues with units that run nonstop and then fail, so the crews handle diagnostics on site followed by targeted fixes to restore function. Jobs range from quick part swaps to complete overhauls on systems that no longer meet the demands of local summers.

Feedback from customers covers how fast crews reach the site, the quality of the repairs that hold up, and whether the price matches the effort put in. Communication comes up as a point where some jobs go smoother than others depending on how details get passed along. The record reflects a mix of outcomes across hundreds of HVAC calls in Austin without standout consistency in every area. DIRT Score 3.67 from 222 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Update: just received a phone call from Dell basic tech-support. Very frustrating. The woman wanted to do a hardware scan on my computer, which is passed every hardware scan so far. What has fixed the computer has been three firmware updates from Dell the last which they wanted me to sign a nondisclosed for which blows my mind. After the new firmware update, the computer is still running slow. This computer has been wiped out seven times all my info taken off it and troubleshoot the computer with just the Dell provided software and had the same issue and ultimately it was firmware updates that took care of it while I was being told I was crazy. I demanded to speak to a supervisor in the US and the woman in India told me that she’s just as capable and we refuse to get me to an update to another supervisor or anyone else. I would love for Michael Dell to see this! This is not the vision for the company he sent back in the late 1980s and developed! I purchased a Dell all in one computer and Inspiron, 16 two and one in July. From day one the computer would take five or 10 minutes to shut down and many times would not turn on. Also had a problem with the touchpad. When you call tech-support, they let you know it is basic hardware support. They do no troubleshooting whatsoever. The gentleman in Malaysia or wherever he was located. Sent out a service call to my house which probably cost Dell $250 for new motherboard that I told him I didn’t need the computer was two weeks old. The tech came out and verified the computer was fine. Eventually, they offered me a bio update which I installed which somewhat resolved the problem. The touchpad was still erroneous. If you look up online, you will see hundreds of people having a problem with the touchpad, moving by itself, and clicking and dragging where it shouldn’t. I have over 40 hours in phone calls or should say 40 phone calls to Dell on this issue with people that do no troubleshooting. Finally today they wanted me to sign a nondisclosed agreement which they were going to email me and 24 to 48 hours later, they would send me an update for my bios. I asked for a supervisor received one also overseas who remote dialed into my computer and seems to affect the fix the touchpad issue. This is going to hurt Dell‘s bottom line. People call for tech-support when they need it. And Dell is taking the stance where they offer basic hardware support not realizing that their computer runs on bios and drivers, and such and windows, which they provideand refuse to do any basic troubleshooting and both of these issues were on Dell. Sorry to say I may never buy another Dell machine again and I suggest the same for you unless their tech-support policies change.”

“I purchase Dell 24 All-in-One EC24250 in Oct 2025, one of default software Notepad has never worked, several technicians have tried to resolve the problem remotely but never worked. The technicians were lack of knowledge, skill and inpatient, all I had was another appointment online again and again, and gave up. I pursued with Microsoft team, and was advised the potential issue regarding Notepad in the original APPs: 1- The new machine shipped with bad Windows image; 2- A technician removed or altered system components; 3- Windows updates failed during installation; 4-The machine has corruption from day one but nobody ran DISM correctly. Again, I am very disappointed with purchasing the new computer and the technicians' works from Dell. I requested to extend my Dell Care Plus for an additional term but none responded.”

“I purchased a Dell 27‑inch monitor on November 29, 2025, and it arrived about a week later. With the help of a Dell associate, I was able to connect it along with my older Dell 27‑inch monitor to my new Dell Tower Plus. Everything worked perfectly at first—I was impressed enough that I even left a positive review on Dell’s site. Unfortunately, on December 20, the new monitor suddenly stopped responding. I checked all the cables, reconnected everything, and ran Dell’s online diagnostic tools, but nothing helped. I then contacted Dell’s AI assistant, and after nearly three hours of troubleshooting, the bot declared the monitor inoperable. What made the situation even more frustrating was being required to go through a lengthy process to “prove” that I had purchased the monitor—even though it was only two weeks old and registered to my account. After all of that, I was told a technician would contact me about a repair. The most surprising and disappointing part was being informed that the repair would be done using refurbished parts. For a monitor that failed after just two weeks of normal use, I expected a replacement or at least new components—not used ones. I’ve been a long‑time Dell customer, but this experience has left me questioning Dell’s quality control and warranty practices. A brand‑new product should not fail this quickly, and customers should not be told that refurbished parts are the solution for a two‑week‑old device.”

“Sales team is the worst I ever had to deal with about ordering a power cord. Complete rude after I said my last name then he just hung up.”

“I bought an Alienware X17 R2. It is now a $4000 paperweight due to the unavailability of a power supply. They’ve had my computer 2 months and are now trying to send it back to me without repairing it due to the power supply being unavailable. DO NOT BUY anything from Dell. They’re a horrible company with terrible customer service. I wish I could give 0 stars. Buyer beware. You will regret buying anything from Dell. You’ve been warned.”