Puma A/C & Heating

Puma A/C & Heating operates out of Austin, Texas, where they focus on HVAC work for both homes and businesses. The crew handles new system installations and full replacements when older units reach the end of their life, along with regular service calls to keep everything running through the local heat. They work with established equipment brands and emphasize accurate estimates that fit what each customer needs without overspending. Maintenance visits form a big part of their schedule because the Texas weather puts heavy demands on cooling and heating equipment, and staying ahead on those checks helps control energy use and avoid bigger breakdowns later.

Their technicians handle a range of specific jobs that come up often in the area. Logan Altier shows up for inspections, spots problems quickly, and finishes repairs without dragging things out. Jacob arrives to service an existing unit, spots that it is twenty one years old, and lays out replacement choices so the homeowner can decide. When the decision is made, Richard Okamura and Raul Penado take over the install, move fast on the changeout, and keep the work area clean the whole time. These steps cover everything from routine tune ups to full system swaps on residential and commercial properties.

Homeowners keep coming back because the team shows up on time, explains options clearly, and finishes jobs without extra surprises on the bill. Reviews highlight solid speed on response times along with careful attention during service and installs that leaves systems running better than before. That combination of quick action and reliable results adds up across thousands of calls. DIRT Score 5 from 3340 reviews on Finds.

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“James - James was professional, knowledgeable, and transparent throughout the entire process. He took the time to explain the issues we were facing, including the high water pressure in our home, and clearly walked us through the available options without any pressure. He replaced our water heater and shower cartridge and was courteous, punctual, and respectful of our home. What I appreciated most was his honesty and attention to detail. After the installation, he noticed that while hot water was reaching the top floor, it was not reaching the bottom floor as expected. Rather than overlooking the issue, he documented it accurately, communicated it clearly, and proactively scheduled a follow-up appointment to investigate further. It’s refreshing to work with someone who is committed to getting the job done right and is willing to stand behind his work. Thank you, James, for your professionalism and dedication to customer service. Austin - Austin provided excellent service while helping us resolve a hot water issue at our rental property. He quickly identified that the existing water heater was not up to code and would not light properly. Even after the new heater was installed, we still did not have hot water throughout the home. Austin returned to investigate further, ensured both water heaters were properly lit and functioning, and stayed until he confirmed we had hot water on both the first and second floors. He was patient, courteous, thorough, and committed to getting the job done right. We truly appreciated his dedication and highly recommend him.”

“We recently had a water softener installed, and the entire experience was excellent from start to finish. Our plumber, Austin Wayman, was efficient, professional, punctual, and took the time to explain how the system works and answered all of our questions. The installation was completed efficiently, and he left the work area clean and tidy. The quality of workmanship and attention to detail were outstanding. I highly recommend this company to anyone considering a water softener installation. Great service, and a great overall experience!”

“Jacob came in to service our unit and we discovered it was 21 years old, so decided to replace the unit. Jacob presented several options for a new HVAC. We had an HVAC system installed by Richard Okamura and Raul Penado, these guys were very quick and knowledgeable. They kept everything clean. They got in did a wonderful job and got out in a timely manner. I would recommend Champion.”

“I had an excellent experience with Logan Altier. He was professional, punctual, and extremely knowledgeable. He took the time to thoroughly inspect my system, clearly explained the issue, and completed the repair efficiently. Logan's attention to detail and commitment to quality work were impressive. After the service, my AC system has been running perfectly. I also appreciated how respectful he was of my home and how he answered all of my questions patiently. I highly recommend him to anyone looking for reliable and honest HVAC service. Outstanding job!”

“The worst, no communication after they serviced and A/C flooded downstairs causing damage to walls and ceilings. I’ve been calling the company for days and can’t talk to anyone or get any solutions. I have to vacuum up leaking water twice a day and have been for over a week. They have the parts I pay my bills ONTIME and can’t get and service or a call back. HORRIBLE HORRIBLE!!!!!!! Try to fix it yourself you will be better off.”