Royal Heating & Air

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“I made a huge mistake trusting this company with such a major investment. I purchased two complete HVAC systems (both indoor and outdoor units) based on the sales representative’s recommendation. My old systems were 2.5 tons and 3 tons, but he convinced me to upgrade to 3 tons and 4 tons because my house has high ceilings and is older. I trusted his advice and agreed to replace both systems. I believed I was getting brand-new equipment, but they installed 2024 condensers, coils, and heating components. Everything seemed to work for the first two days after installation, but then the problems started. The outdoor condenser is extremely loud. It disturbed my neighbors, and one neighbor even complained that their newborn baby couldn’t sleep because of the noise. Then the AC drain system failed. Water overflowed upstairs and leaked through the ceiling into the downstairs. I contacted the company several times. The technicians came back and tried to flush the drain line, but it didn’t fix the problem. They said they would speak with their supervisor and send someone else, and they told me to leave the AC turned off until then. No one ever came back. My family had to stay at a friend’s house for two days because we couldn’t use the AC. To make matters worse, the company never provided me with my warranty information, installation documents, or signed agreement. After taking my money, they stopped responding to my calls and messages. This has been one of the worst experiences I’ve ever had with a contractor. I spent a significant amount of money expecting professional installation and support, but instead I’ve been left with unresolved problems, poor communication, and no documentation. I cannot recommend this company based on my experience.”

“luke came out to give a quote. ended up with a deal i like waiting on install. Will update with installed pics while I was impressed with the salesman the installation was not so great. they cut a ceiling joust and didn't properly sister it. (didn't even to to cut it just had to turn the register 90 deg.).initially had the drain line running up hill with zero chance of draining. the brochure the salesman used to sale the carrier a/c unit showed to come with a smart thermostat, they installed a basic Honeywell. and I was told a 6 month 4 inch air filter would be installed, this did not happen. the company sent just two guys to replace heater a/c and all ductwork. taking them a day and a half to complete! over all I wouldn't recommend this company. good price but you're getting what you paid for. update. royal air has sence came out and installed the 4 inch filter we had agreed on. also sent out someone to look at the cut joist. after everything was said and done I'm happy with everything except the joist. I'll be fixing it myself later!”

“When you call Royal Air Conditioning you need to ask for Renea Cummings: She is wonderful. I was inclined to back out but she really worked hard to earn my buisness. Her work ethic , dedication, friendly and sweet disposition really served Royal Air Conditioning in Outstanding Fasion. I really hope Royal Air Appreciates her. An employee like her is impossible to find these days. The Instalation Crew was a real team. They were friendly and thoughtful . They worked very well together, very informative and very thorough in their instruction in the use of the new system. I recommend them all, highly and without hesitation or reservation. I hope Royal Air will continue to hire and keep the above mentioned employees and continue to hire more like them. That reason alone will keep me a life long customer.”

“I met with Ken Baker the same day I called him and we did a complete review of our system. He answered my many questions satisfactorily and came up with great solutions to the issues we were having. The installers came out the following day and did a quick professional install.”

“Joe Deluna was great! He layed out all our options for a new unit and broke down prices. Installation was on the same day he came to do the estimate. Installers were respectful to my home and communicated well on the process. They made sure they cleaned up after themselves and all equipment was working properly before leaving. They actually found a leak and fixed it for us. So that was great! Thank y'all!”