Summerlast Services

Summerlast Services works out of Fort Worth, Texas, and focuses on HVAC repairs along with commercial pool systems in East Fort Worth. The crew handles maintenance and fixes for air conditioning and heating units that face the area's intense summer heat plus sudden weather changes. Local property owners and businesses rely on them to keep climate control and pool equipment running through year-round demands on buildings and sites that stay active nonstop. The company takes on these jobs in a region where extreme temperatures put constant pressure on systems and quick turnarounds matter for keeping operations steady.

Technicians such as Will and Randy have handled after-hours calls and stayed past regular shifts to assist with issues like a flat tire on the roadside. Other work includes pumping septic lift stations and multiple tanks, where the first tech on site completed the station but follow-up visits for the remaining tanks did not happen the next day as planned. Company vehicles have been involved in incidents where drivers continued without stopping to exchange details, and office staff have left customers waiting days or weeks for responses on scheduling or quotes. These HVAC and related service calls show the crew stepping in for urgent fixes but struggling with coordination between field work and the main office.

Customers give mixed marks on speed and price while quality suffers from jobs left incomplete, such as return visits for tanks or insurance claims that never get resolved. Communication draws the most complaints, with field crews and the office failing to pass along updates, messages going unanswered for months, and even hit-and-run reports on company trucks that received no follow-up years later. Individual techs get credit for sticking around to finish tasks after hours, yet the overall pattern of delays and dropped work leads to low trust. DIRT Score 2.93 from 23 reviews on Finds.

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“They seem to have a pattern of aggressive drivers. One of their trucks hit my car yesterday morning and failed to pull over. I have contacted the company and waiting to hear back. Update: 3 years later and I never heard back from anyone with this company. My car insurance reached out and the company stated I was at fault and that they had video proof but could never provide said proof. I was left to pay my deductible with All State stating they would reimburse me when the matter got resolved but never did. Be cautious around their truckers if you come across them.”

“I had an incredible experience with two team members of Wastewater Transport Services, thanks to Will and his coworker Randy. After getting a flat tire, I was fortunate to encounter Will, who went above and beyond to help me, even after his shift had ended at 5:30 PM on Wednesday, September 4, 2024. Not only did he assist me with jacking up my car, but he also helped me replace the tire—all within just five minutes. His willingness to lend a hand, despite being off the clock and likely tired, truly speaks volumes about his character and dedication to helping others. Randy was also instrumental in the process, providing support with his hydraulic jack. It's rare to find such genuine kindness and professionalism. I highly recommend Wastewater Transport Services for their outstanding customer service and commitment to going the extra mile. Thank you, Will and Randy, for turning a frustrating situation into an informative and positive experience. I will pass on the kindness. sincerely, a fortunate 27 year old. Thanks again.”

“There seems to be a lack of communication between the field and office. We needed our Septic Lift Station and 3 Tanks pumped. 1st day Tech came out, he pumped the lift station and said he would return or another truck would be out to complete pumping that afternoon or following day. By 4:00 PM following day, no call/ no show. I called and was told there were no notes for a return but she would put us on the schedule for following day. No call/no show again. I call back, speak to the same lady and was told we needed to update our billing information. I would not have know this had I not called to find out why tech didn't show up again. She put us back on the schedule after billing was updated. 2 days later, Tech came out with a partially full truck so he could not complete pumping our tanks. He told our crew another truck would be out that afternoon, FRIDAY. No call/no show and of course no answer or service on the weekend. I call 1st thing Monday morning. The office again had no record or notes from Tech that he did not complete the job. I was told they would contact the Tech and get back to me. 4:00 PM, still no return call. I call back and the same lady still had not spoken to Tech and didn't even remember our conversation from the morning. I repeated our need and was told the Tech was not authorized to call out another truck so I asked when we could expect a truck to come out and finish pumping and was told if we needed service right away we would be billed for an "emergency call out", even though the original job had never been completed. After 8 business days of repeat calls from me (no follow up calls from WTS) and very unprofessional and unorganized management between office and field, I told her to forget it and that we will use someone else. We contacted Foster's Septic Tank Cleaning. They got a truck out the next day and came back the same afternoon to complete the job. Their rates are also better. If I could give Zero stars for WTS, I would.”

“The only reason i gave them one star is because no stars was not an option. We have been in communication trying to do business with WWTS for months. No reply, no quote, we will get you something by end of day. I do not recommend even contacting this company. You probably won't hear anything back.”

“One of They drivers with the plate #121N09 is aggressive driver he hit my car Saturday morning he fell to pull over I went to the company to Mack a report and the driver was very rude they don’t have any respect for people in the r”