Ultra Cool

Ultra Cool is an HVAC outfit based in Brownsville, Texas. They focus on heating, ventilation and air conditioning services for homes in the area. The local climate demands reliable cooling systems because of the intense heat and humidity that hits the Rio Grande Valley most of the year. Homeowners there often need quick fixes when units break down during peak summer months. This company works on residential setups to keep indoor temperatures manageable. Their trade centers on installing and maintaining equipment that fights the South Texas weather conditions.

Ultra Cool takes on HVAC repair and part replacement jobs in Brownsville where customers need specific lenses for their equipment. Brian Geiger ran into problems when the company claimed a lens was in stock but after fifteen days the tracking still showed USPS had not received the item since he needed it right away. Antonio Vargas tried a shade 11 original wens lens and found it clear though he advised going darker if eyes are sensitive to light. Stephen Necaise could not reach anyone despite repeated phone calls emails and text messages over a full week. Andrew Gutierrez used an original wens lens for more than two years in coal fire boilers until wear set in and then switched to the electric ice blue version which gave better clarity.

Customers have given feedback that highlights repeated issues with response times and order handling. Speed takes a hit when items sit without movement for weeks as seen in tracking problems. Quality of the overall experience drops because of no replies to calls or messages. Price value suffers when the wrong expectations get set on availability. Communication stands out as a weak area with multiple attempts going unanswered for days on end. These patterns across the ten reviews lead to the overall rating. DIRT Score 1.65 from 10 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“This is the worse service I have dealt with in a while. They say the lens is in stock and after 15 days now the tracking says that usps still hasn't received item. I didn't order a lens because I might need one in the future. I needed one asap. So I ordered one yesterday day from PIPELUNERS CLOUD and usps already has the item. That is how you do business. There are lenses just as good and a few better. I hope you go out of business”

“Just about the clearest lens I've ever used, although if you have lighter colored eyes, or are generally more sensitive to light, I recommend going a shade darker than you normally would. I got a shade 11 original wens lens, and it's a little bright, but my eyes will adjust. The only criticism I have is that it takes a while for them to process the orders, but I'd imagine they have quite a few orders to sort through, so it's not really their fault. Overall, badass lenses and quality company, I'll definitely have to try their other lenses.”

“Horrible Horrible service. Cannot not get in touch with the company. Been trying to reach them for a week. Tried phone calls, emails, text messages. Cannot get a respond. Will never do any kind of business with this company again. Never Ever.”

“I’ve been running the original wens lens for about over 2 years. It was great! I was only ready to upgrade because of natural wear and tear from exchanging clear lens in coal fire boilers. I upgraded to the electric ice blue and I was amazed at the clarity. This is a great product and I would recommend it to other craftsmen.”

“I placed an order on March 3rd I have called and left messages, left emails , I was told by email that product was on its way, as of today no product , no refund , no nothing !!”