Gonzalo Gonzales A/C & Heating

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“We purchased two new refrigerated air units for our house in 2021. The conversations we had regarding the quote were for the brand Trane, but they installed two Champion units instead. Be very careful with this company.”

“DON'T DO BUSINESS WITH THIS MAN He is a unprofessional and wreckless driver and if you call the company number it's just him there to cuss you out. Could have been a customer calling for service.”

“We purchases a unit in 2019 no problems, October 2020 called for maintenance and unit not working. They said they were backed up for a month and to call someone else. We got someone the same day and it turn out Gonzalez never turned in the 10 year warranty for the unit. So that’s why they didn’t want to service us.”

“I’ve been a resident of El Paso for 15 plus years, and for every home I’ve lived in I had the pleasure of using Gonzalez heating and cooling. They provided a range of services whether it was simple maintenance or a complete system upgrade, I’ve never had a problem with their service. They always go above and beyond to ensure I was satisfied with their services. I would recommend using them for any job big or small, I love supporting local businesses, Gonzalez heating and cooling is as local as it gets. 🎉”

“Company installed 2 new units on my house. Process went pretty smooth. Good units at a good price. Installation went ok. Never came back to repair drywall that had to be cut. 2 years later had a unit that wasn't cooling. Called to make appointment and was told it would be three weeks before they could come. I felt this was a long time but wanted to have company who installed service the until. The day came and no one showed up. I waited weeks and took time off from work to be there. When called about it they saw the appointment but couldn't answer why the technician never showed. I waited 3 weeks! Called another company that came in a few days said that Gonzalez didn't solder a joint right. Cost me a thousand to have the coolant refilled. Never using Gonzalez again.”