Doug Merritt A/C & Heating

Doug Merritt A/C & Heating operates out of Boerne, TX and focuses on HVAC work for homes in the area. The company handles heating and cooling needs for local residents who deal with hot summers and occasional winter freezes that put extra strain on systems. They offer 24 hour service seven days a week to address urgent calls without long waits. Homeowners in Boerne often face issues with units that run constantly during peak heat or fail during sudden cold snaps, and this outfit steps in to keep things running through those conditions. Their base at the edge of the Hill Country puts them close to both rural properties and growing neighborhoods that need reliable climate control.

Technicians handle a range of HVAC tasks but also step into related fixes when systems overlap with other home mechanics. George and his partner once replaced a cartridge in a Moen shower handle while clearing a clog from a kitchen sink p-trap and adding a whole house water shutoff near a water softener. Enrique and Clayton responded same day to a main sewer line backup that had shut down a bathroom, getting it cleared quickly through their knowledge of the lines. Another call brought out a plumber for a new water heater install where the tech answered every question on the spot. Customers note fast scheduling and friendly crews who show up without delays and complete the work without extra trips.

Work quality and response speed both score a perfect 10 out of 10 from the reviews, with people repeatedly mentioning polite crews, honest advice, and same day arrivals that solve problems on the first visit. Homeowners in Boerne praise how the team explains options clearly and leaves everything in working order without pushing unneeded extras. That consistency builds trust across repeated service calls for both routine checks and sudden breakdowns. DIRT Score 4.65 from 60 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“George and his partner were very polite and helpful. While one replaced a cartridge in my moen shower handle (I provided the cartridge) the other opened the p-trap under kitchen sink to clean out a clog. They then installed a whole house water shutoff in the garage via my water softener. Total time about two hours.”

“I had a problem with the main sewer line where I was not able to use my bathroom for awhile. I called Merritt plumbing and they came out same day to take care of my issue. The two techs Enrique and Clayton were super knowledgeable and honest and took care of my problem fast and efficiently. I will definitely call again for any other issue's in the future.”

“I never have a problem scheduling service and they come out quickly. They also do a great job and are always friendly. Would highly recommend”

“Excellent service. They were able to come out same day and assist with a new water heater installation. Plumber was great. Very knowledgeable and willing to answer all of my questions. Would highly recommend to anyone with plumbing needs.”

“The manager Nathan is rude and unprofessional. He wanted to charge me a service fee after the plumber said he would have them waive it. When the plumber came to my house to replaced the cartridge in the shower handle he told me that he would have them waive the service fee for that day and he would have them waive it if he had to come out again. He said he felt bad because he didn't fix my shower handle correctly. So Nathan got upset because he had to waive the service fee and said he would take it out of the plumbers paycheck and said they would not be coming back to my house anymore. After 11 years I will no longer use Merritt Plumbing or recommend them to anyone ever again. This goes to show their level of customer service and how they do not appreciate their customers.”